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“Grand mayan”

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The Grand Mayan Los Cabos
Ranked #24 of 43 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed 20 August 2014

One of the best places I ever stayed..it was great..and the people working there were GREAT....They we're warn and friendly...The food by the pool was great and so was the breakfast buffet...my Grandson is already to so back...Besides swimming...he loved the bingo game each day...PS...the pool was fabulous ...

Room Tip: We were lucky to stay on the ground floor with a child...any floor would be ok
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
6  Thank Jasper7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this reviewResponded 22 August 2014

Dear Jasper7777 :

Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. It is pleasing to learn that you also enjoyed our food options.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

The Grand Mayan Los Cabos Management.

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Reviewed 18 August 2014

As timeshare owners at Grand Mayan, this resort is small and a little out of date compared to the others. We usually go to the Mayan Riviera resort which is beautiful and much better value. One of our reasons for trying the San Jose Del Cabo resort was there previously was no beach at the Mayan Riviera and we wanted to be at a beach. There is a beautiful beach at this location , 200 yards deep and miles of beautiful beach however the entire beach is prohibited to swim due to the undercurrent. That information could have been helpful in advance. To go to a swimmable beach, you have to take a minimum 20 minute taxi ride to a beach with limited or no facilities.
As well, the pool was as hot as the air and no more than 3 ft deep anywhere which was no relief from the heat. As it turned out, we spent more time at another hotel( El Ganzo) where the pool had some cold water running in it for some degree of refreshment and a nice relatively private beach in a cove.
The food was better outside the resort as well. The rooms were clean and nice, living up to expectation. .A short walk to some restaurants was convenient as well and getting to town was a short taxi ride.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank jaycap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this reviewResponded 22 August 2014

Dear jaycap :

Thank you for choosing The Grand Mayan for your vacation and for sharing your review with us. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise.

Your feedback will be taken into consideration as our primary goal is to ensure you are able to relax during your much deserved vacation.

With all good wishes,

The Grand Mayan Los Cabos Management.

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Reviewed 16 August 2014

The service at the Grand Mayan was excellent! The staff was helpful, friendly and very attentive towards their guests. The pool area was well kept and clean. There were pool activities, but not too many to be annoying. There were usually enough loungers for the number of hotel guests where you didn't have to scramble to get seats early. We ate at the breakfast buffet once, which was pretty good, but mostly, we ate at the pool snack bar for lunch. Our only complaint was that the food and drinks in the pool area was rather expensive. The hotel is located about a 15 minute walk away from town ($6 taxi ride), but any of the restaurants closer by were not appealing. There were several good restaurants in town, more reasonably priced. The weather was hot and humid, so walking into town was often quite miserable. Overall, we had a nice vacation there with our 9 year old son, however, we would probably not stay there again if we wanted to be in a more lively area. Cabo San Lucas was $35 taxi ride each way, We only went there once in the week, but prefer to be where there is more action.

Room Tip: All rooms were ocean view and the 1 & 2 bedroom units have private splash pools on the balcony.
  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this reviewResponded 23 August 2014

Dear Karen K :

We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

Our primary goal is to ensure you are able to relax during your much deserved vacation, and we are pleased to learn we achieved this goal by reading your comment.

We will be delighted to welcome you back!

Happily,

The Grand Mayan Los Cabos Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

This is a first class property in a great location but they devalue it. First of all they try to charge $60/week for internet access for one device which is outrageous, but made even worse because the quality of their wifi is probably worse than most developing countries. I had to go down the street to Mi Ensalada where I got great internet for free. They also devalue their property by employing sales people who are completely devoid of integrity. These sales people will tell whatever lie they think will endear you to them so they can sell you a Private Residency Ownership (the new name for timeshare) at an outrageous price. This is a property that could be first class if only the owners and managers knew what that really meant.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Cindy59717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this reviewResponded 23 August 2014

Dear Cindy59717 :

Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review about your stay.

We take great pride in creating incredible vacation experiences for our guests; however, after receiving your remarks it appears this was not the case with your stay. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services.

Your comments are always appreciated.

Warm regards,

The Grand Mayan Los Cabos Management.

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Reviewed 9 August 2014

This is an amazingly beautiful hotel with a wonderful staff! Friends and I had a great time just relaxing at the pool where we were waited on by a very friendly and accommodating staff. The food and cocktails were perfect, never disappointed. My favorites, the fish tacos and chocolate monkey cocktail! Yum! The cleanliness of the hotel, rooms, pool area and beach was to perfection. The staff keep this hotel in beautiful and clean condition 24/7.

Everything about our vacation was perfect. I would highly recommend the Grand Mayan for a romantic getaway, for families and or friends as a resort to go to. Thank you staff for a relaxing and wonderful vacation

Room Tip: Request an ocean front room on a higher floor.
  • Stayed: September 2013, travelled with friends
    • Location
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Thank brooklyntori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

This is a very nice property. Service is very good and they don't know how to stop pleasing you. The hotel restaurants are very expensive, but so is all of Cabo & San Jose del Cabo. If you like swimming in the ocean this is not the place for you to go.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank brooklyndodgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this reviewResponded 23 August 2014

Dear brooklyndodgers:
Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. We would like to point out as well that our prices are competitive compared to other resorts.

We truly look forward to serving you again in the near future!

Happily,

The Grand Mayan Los Cabos Management.

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Reviewed 28 July 2014

Went here on a time share trade in late June and it was fantastic. We stayed in a luxury room with great amenities and great service. The pool was a treat, great ocean view and the temperature of the water was ideal 80 degrees. The time share situation was no issue, just say not interested at check in and no further hassles. Great location close to town and restaurants within easy walking distance. Close to the marina and estuary for fishing trip and kayaking. Beach is not swimmable but there are beautiful beaches for surfing, snorkeling and swimming within a 2-3 mile short drive south. All in all a great experience, would absolutely go back.

Room Tip: All rooms face the ocean, good to grewat views
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
6  Thank Ronald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this reviewResponded 22 August 2014

Dear Ronald L:

We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,

The Grand Mayan Los Cabos Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Mayan Los Cabos

Address: San Jose S/N | Campo de Golf Lote 12, San Jose del Cabo 234000, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in San Jose del Cabo
#14 Family Hotel in San Jose del Cabo
#15 Romantic Hotel in San Jose del Cabo
Hotel Class:5 star — The Grand Mayan Los Cabos 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
The Grand Mayan Los Cabos Hotel San Jose Del Cabo
Wyndham San Jose Del Cabo
San Jose Del Cabo Wyndham
Cabos Grand Los Mayan
The Grand Mayan Los Cabos Mexico - San Jose Del Cabo

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