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“Good location but aging facilities.”
Review of The Sun Bay Hotel

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The Sun Bay Hotel
Ranked #2 of 4 Hotels in Hope Cove
Kidderminster
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Good location but aging facilities.”
Reviewed 4 September 2013

We reserved a double room with ensuite and sea view and paid £100 deposit. On arrival we were given a key and told where to find our room. The room we had been allocated was a rather depressing family room with a double bed and bunkbeds. The ancient wallpaper was faded and peeling, the headboard was stained and dirty, the tiny ensuite had linoleum peeling away from the shower try and the shower head did not appear to have been cleaned for some time. Our 'sea view' window was covered in white marks which made it difficult to actually see the sea. Altogether a most unpleasant and totally uninviting little room. We spoke with the Proprietor's wife who recorded our complaints. These were to be rectified by a handyman. Two hours after arriving we decided to leave and spoke to another member of staff who slammed her fists on the reception desk and said she was fed up with people complaining. She fetched the Proprietor himself, who after hearing our complaints explained that eggs and flour had been thrown at the windows the previous weekend and he was waiting for a windowcleaner (this was now Tuesday).Whilst not condoning this behaviour, we can sympathise with the offenders. However, we were not prepared to accept the room allocated to us (no explanation was ever offered as to why we had been given the family room and not the double room we had booked and no apology was given)

So, after spending just 2 hours at the Sun Bay Hotel we left, £100 worse off but glad to escape. This hotel is in a beautiful location but if our bedroom is anything to go by desparately needs updating.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
5 Thank Dab01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
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English first
Birmingham, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 August 2013

This is very much a family business and as such it has its own unique favour. There was slight mix up with the booking but it was sorted out with the minimum of fuss on arrival. The room was clean and comfortable and the staff worked hard to ensure we had a pleasent stay. The food is very good and the Fresh Mackerel in Tempura Batter with Saffron Sauce was delicious. Breakfasts were first class with a good selection. The only slight downside we noticed was that the bar can get a little noisy at times and you needed to be careful when parking.

Room Tip: Discuss any special requirements direct with the hotel. We were in Room 9 which is a twin room on th...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 August 2013 via mobile

Great location - Hope Cove is beautiful. The staff could not be friendlier or more helpful, the food is excellent - honestly the best menu and food for children we have ever had anywhere. Ingredients are all fresh, food cooked from scratch, generous size portions and taste delicious. Hope Cove itself is small - with the tide in the beach is really just the lifeboat slip, but once the tide goes out sands and rockpools are exposed making for a decent sized beach and one of the quieter ones in the area. Perfect also as a base for a walking holiday and a jumping off point for Salcombe, Bigbury and other more well-known beaches in the area. Hotel doesn't have the profile of South Sands or Burgh Island - but it does not cost nearly as much as either of those! For the warm welcome, lovely food and friendliness of the staff alone we will book again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WoodsInTheWoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oxfordshire
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 August 2013

Booked a two night stay and paid £50 deposit over the phone to secure. Was given no terms and conditions re the booking or deposit. Child got chicken pox and rang and gave 3 days notice that needed to cancel room. Tried to get in touch several times, was asked to ring back, telephone message left was not answered, emailed and finally got a response that the room had not been let so they were keeping the deposit (on a weekend when weather beautiful). Not given any proof of this so who knows?! I sent them a further email, which again was ignored. Unprofessional. Through this they have lost a potential customer who visits an elderly uncle nearby several times per year. Beware when paying a deposit.

Stayed July 2013
Helpful?
6 Thank dohbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 August 2013

We wanted a quiet, friendly couple of days away close to the sea and Sun Bay Hotel certainly proved to be exactly that. The staff are friendly and welcoming, the dinner was superb and a few late evening drinks on the terrace overlooking Hope Cove was an ideal way to relax. The hotel is reasonably priced , clean, comfortable and an ideal base for walking the coastal path. In an area where prices appear to be high this stay was a welcome ray of sunshine.

Room Tip: Ask for a sea view.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mjplum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 August 2013

We were told of this area by friends and were not dissapointed .A beautiful cove with great walks ,a small, clean and uncrowded beach.The hotel was welcoming from the owners right through to the ladies who not only cleaned rooms but served breakfast as well.The food was superb and plenty of it,always served with a smile.The room was comfortable and cleaned daily with everything we needed.We would not hesitate to recommend the hotel and look forward to our next stay as soon as possible.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bardavon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Milton
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 August 2013

Excellent food, especially the smoked haddock at breakfast, and the afternoon cream tea was out of this world; very good service with attentive and friendly staff; and fabulous position overlooking the cove with only a short stroll down to the beach. The only let down was the bedrooms which are a bit dated and sad, with peeling wallpaper and chipped paint. The shower room was well fitted out although somewhat cramped. The bed was comfortable with very good quality linen. The tea-making facilities were well stocked and replenished daily.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sun Bay Hotel

Property: The Sun Bay Hotel
Address: Inner Hope Cove, Hope Cove, Salcombe TQ7 3HH, England
Region: United Kingdom > England > Devon > Salcombe > Hope Cove
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Hope Cove
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Sun Bay Hotel 3*
Number of rooms: 14
Official Description (provided by the hotel):
14 bedroomed family run hotel 50 yds from the golden sandy beaches of Hope Cove. Dog friendly, we are on the world famous South West Coast path, the hotel was refurbished in 2009 and boasts a spacious sun terrace from which to enjoy breath taking views out to sea. Our restaurant is rapidly becoming the destination of choice for all those who love fresh locally produced fare and our speciality is locally caught sea food which is landed daily.We hope you will come and stay. ... more   less 
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Also Known As:
The Sun Bay Hotel Hope Cove, Devon

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