We reserved a double room with ensuite and sea view and paid £100 deposit. On arrival we were given a key and told where to find our room. The room we had been allocated was a rather depressing family room with a double bed and bunkbeds. The ancient wallpaper was faded and peeling, the headboard was stained and dirty, the tiny ensuite had linoleum peeling away from the shower try and the shower head did not appear to have been cleaned for some time. Our 'sea view' window was covered in white marks which made it difficult to actually see the sea. Altogether a most unpleasant and totally uninviting little room. We spoke with the Proprietor's wife who recorded our complaints. These were to be rectified by a handyman. Two hours after arriving we decided to leave and spoke to another member of staff who slammed her fists on the reception desk and said she was fed up with people complaining. She fetched the Proprietor himself, who after hearing our complaints explained that eggs and flour had been thrown at the windows the previous weekend and he was waiting for a windowcleaner (this was now Tuesday).Whilst not condoning this behaviour, we can sympathise with the offenders. However, we were not prepared to accept the room allocated to us (no explanation was ever offered as to why we had been given the family room and not the double room we had booked and no apology was given)
So, after spending just 2 hours at the Sun Bay Hotel we left, £100 worse off but glad to escape. This hotel is in a beautiful location but if our bedroom is anything to go by desparately needs updating.
- Official Description (provided by the hotel):
- 14 bedroomed family run hotel 50 yds from the golden sandy beaches of Hope Cove. Dog friendly, we are on the world famous South West Coast path, the hotel was refurbished in 2009 and boasts a spacious sun terrace from which to enjoy breath taking views out to sea. Our restaurant is rapidly becoming the destination of choice for all those who love fresh locally produced fare and our speciality is locally caught sea food which is landed daily.We hope you will come and stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Priceline and Hotels.com so you can book your The Sun Bay Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Sun Bay Hotel Hope Cove, Devon