as an option for a stay, whether in the area for buisness, visiting local sites, or staying to visit family. I made that last mistake: I put my elderly (87 yrs old) father and sister up at this hotel, after doing some research, and getting a decent price for AARP discount. My daughter was graduating and this was probably going to be one of the last times my father was able to travel. SO, I get a room for them (2 Q. Bed, fridge, ect) for them, and the first full morning they are there, they come to my house to spend the day. They left the hotel by 9:15 am, & due to the activities of the day (& lousy weather) stayed at my house, through dinner, went to the graduation, did not return until after 10 PM. THEIR COOLER, FILLED WITH BEVERAGES, AS WELL AS PART OF A FATHER'S DAY GIFT WAS TAKEN FROM THEIR ROOM. When they confronted the staff in the AM, upon check out, they were told the the housekeeper had said that my father had TOLD HER TO TAKE THE ITEMS!! Which would have been REALLY hard, seeings how they NEVER SAW the HOUSEKEEPER the previous day!!!! (gone 12 + hours, remember?) OH, & when I called to ask to speak to manager, I got a very indignent, haughty, "holier than thou" attitude from the front desk lady, who offered to return the cooler...sans the items in it!!! AS IF that were all that was needed for "customer service". THE STAFF saw an elderly person, & my sister, & took advantage. I told the manager I wanted the housekeeper relieved of duty, Due to the LOVELY ATTITUDE I was met with, I'm not holding my breath. SO - FIND SOMEWHERE ELSE TO STAY....because what is YOURS,....is also THEIRS!! and good luck in getting anyone that works there to see it differently!!
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- Also Known As:
- Rodeway Inn Springfield Hotel Springfield - Delaware County