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“Good Stay, but little sleep”

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Holiday Inn Puebla Finsa
Ranked #30 of 100 Hotels in Puebla
Certificate of Excellence
Clio, Michigan
Level 4 Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good Stay, but little sleep”
Reviewed 7 May 2013

From the marble floor in the lobby, to the fully tiled bathroom and showers, this place is excellent. I was fooled by the breakfast, however. The breakfast is complimentary, however if they ask if you want eggs or anything else extra, you WILL BE CHARGED.

The bed felt like plywood, with a brick pillow, so my bottle of Advil PM was very useful when it came to sleep, otherwise I had a great room. If you want a great dinner ANGUS steakhouse is built into the hotel, but you do have to walk out the door, then back into the steakhouse.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank talimar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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117 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Fairburn, Georgia
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 April 2013

This hotel has been refurbished and it is very nice. While I did not like the location of the hotel because it is in an industrial district and not near anything. You must take a taxi to go from the hotel to the city portion of Puebla. The room I had was at the end of the hall close to the highway. Although, I was on the 6th floor, I felt like I was outside standing listening at the trucks go by the hotel. My room was very spacious. I had plenty of closet and storage space and the room had a safe. The bathroom was really beautiful. I recommended they put a rain shower head in the shower, that would make it really grand because the shower was so large and round. The hotel has a large pool, nice restaurant and large meeting rooms. Not too many of the staff spoke English. Steak Restaurant outside of hotel was excellent.

Room Tip: Rooms toward the back of the hotel are quieter. The view from these rooms if you are on the higher...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maetta Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Puebla Finsa, responded to this review, 7 May 2013
Dear Maetta Y,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. I am sorry for the noise challenges you encountered during your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your valuable comments and we will use these to monitor and improve the quality of product and services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 December 2012

I wish the bed had been more comfortable. The room was beautiful and huge, the bathroom is gorgeous and I really loved all the space but the bed was just so uncomfortable. Of course, like everyone else at the hotel, I was there for business with Volkswagon so this was the hotel that was recommended to me but I'll have to try a different property next time...that's how uncomfortable I was at this place. After a long day at VW, I was so looking forward to a hot shower and a bed...at least the shower part worked out. I had dinner in the restaurant - presentation was wonderful but the food just average and VERY over-priced. The staff is really friendly and I was really hoping I'd like this hotel but I just didn't sleep well.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odenville, Alabama
Level 4 Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 August 2012

Great location for a business trip with VW involved. Only about a 10 minute taxi ride and the taxi drivers there know the drill as many stay here when coming for VW business. Make sure to have the hotel personnel get the taxi for you, that way you are pretty safe that the taxi has been to and from VW before. They were very accomodating about storing our bags and in every other way they could help us if we needed assistance.

Not one of us spoke any Spanish so the language challenges were constant. While not many of the hotel staff speak English (even, surprisingly at the front desk), you will find them very diligent in trying to help or find someone who can help if they do not understand.

This is one of the most beautiful Holiday Inns (inside) that I have stayed at. Staff is very friendly and willing to help with a smile that does seem sincere.

About 20 minute taxi ride from Puebla town so be aware if you are staying for any tourism, but I would still stay here as I felt very safe and it was very clean and secure.

There is a steak house right around the corner from the hotel entrance (attached to the hotel) in addition to the Holiday Inn's offerings of a cafe and lounge.

One thing to note is that it is close to the freeway so if you are a light sleeper the highway noise may be an issue for you although I did not notice it as a problem for me (having stayed for business close to airports etc. anyway)...... but the hotels in Puebla have similar issues with street noise I would think.

Room Tip: Smoking rooms available. Ask for a view of the volcano to get on that side of the hotel.
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CYNDIG901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level 6 Contributor
400 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 30 April 2012

Right in the Highway from Mexico City, but just at the exit to the mail street in Puebla, Hermanos Serdán. Upclass Holiday Inn, better than many Crowne Plaza I have been in. The only thing I can warn you is to buy some sodas before arriving. The rooms has a servibar but emply, and the store that sells things in the hotel was out of sodas. No vending machine which is unbelievable. Internet free, but did not work at 100%.. Free breakfast and with many choices at the executive floor, 5 or 6.

Room Tip: Floors 5 and 6, executive floors.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ETame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
State of Rio de Janeiro
Level 4 Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 January 2012

Receptionists and restaurant/bar staff are very helpful.
The room are comfortable, the pool / steam room / gym areas are quite good plus there is as amazing view of the volcano Popocatepetl and Iztaczihuatl. Ask for a room facing the right side.
As you can expect at a hotel next to a highway without double glazzing, it´s a little noisy but nothing terrible.
The breakfast is a bit disappointing and way expensive for what it is. Enen though the staff is very good it´s not worth it. Go have breakfast somewhere else.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PersonWhoJourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 December 2011

The hotel is right next highway which is very noisy all the time. This hotel really needs sound proof windows.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fred_1000_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Puebla Finsa

Property: Holiday Inn Puebla Finsa
Address: Lateral Autopista Mexico Puebla 7719, Puebla 72110, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Puebla
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Puebla Finsa 3*
Number of rooms: 132
Official Description (provided by the hotel):
Puebla s business heart Our strategic location next to México-Puebla Highway provides the easiest access to the Mexico's Volkswagen Plant and the main Industrial Parks in town. Just a few minutes from Puebla s International Airport (PBC). Hotel offers complimentary shuttle service, subject to availability.The widest and most comfortable facilities in town will create an atmosphere of modernity and functionality for your trips. Making business from your room, or in our well equipped business center, will be a pleasure!Get the highest comfort and service in our executive floor with private lounge and the easiest access to our fitness center and indoor heated pool, where you will enjoy a spectacular view of the surrounds.Enjoy our daily breakfast buffet in Las Meninas coffee shop; accompany a great meat cut with one of the excellent wines from Angus Butcher House s wide selection; or just relax with your favorite drink in the casual ambiance of Guernica lobby bar.Visit Puebla on weekends and take advantage of our attractions packages, enjoy the city comfortable sit on our Turibus or get in contact with nature in Africam Safari, the most impressive zoo in Mexico.Holiday Inn Finsa, much more than you expect ... more   less 
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Also Known As:
Holiday Inn Puebla - Parque Industrial Finsa Hotel Puebla
Puebla Holiday Inn

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