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“Great setting and location” 4 of 5 bubbles
Review of La Purificadora

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La Purificadora
Ranked #24 of 95 Hotels in Puebla
Certificate of Excellence
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great setting and location”
4 of 5 bubbles Reviewed 26 March 2014 via mobile

The architecture is fantastic and the hotel couldn't be in a better location, however I didn't like that my car had to stay outside in the street. I recommend staying at the rooms with balcony but have to admit, I was expecting a better view than that of a government office. The shower was a little tricky and would suggest an adjustment (room u). On Sunday I went to the pool, but it looked a little dirty as well as the furniture (couches were stained, I asume from the wedding on the night before). Food was good, although I would suggest to include breakfast in the rate.

Stayed March 2014, travelled as a couple
Helpful?
Thank Mariana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco D, Gerente at La Purificadora, responded to this review, 4 September 2014
Dear Mariana,
It was a pleasure having you during your last visit to Puebla. Thank you for sharing your thoughts; it is very important for everyone at La Purificadora to know if there is an opportunity to improve our guests’ experience in any way. We have specifically worked in the shower of room U and it is now fully repaired, thank you for bringing this to our attention. I am also pleased to let you know that our pool and Terrace area has been recently renewed for our guests’ enjoyment.
On your next visit to Puebla please do not hesitate contacting me and I will personally make sure that breakfast is included in your rate and that you wake up to a spectacular view of our gardens.
Sincerely,
Francisco De La Hoz Foglia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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318 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City
Level Contributor
414 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 550 helpful votes
2 of 5 bubbles Reviewed 9 March 2014

I spent Saturday night March 8 in Room D. Valet parking and check in was good. Room was fine, a bit funky with clear closet. As with all Habita hotels, things are designed to look nice, not be practical. Worse is the bathroom. When you take a shower in the glass cube, the adjoinig glass cube with the toilet gets flooded. I guess they took the phone out to avoid electrocution (see photo), as well as the floor in front of sink and closet. In general hotel lacks cleanliness and maintenance. The upstairs pool is clearly a design marvel but is worn out and damaged. When we went to swim at 8:45 am on Sunday, the pool was being cleaned and the pool attendant could not care less. We saw the same reaction to a disappointed family minutes later. We never did swim. When we went for breakfast, milk in our area and one of two napkins were missing. We realized someon sat there before. Waiter saw me take a napkin from another table and switch for milk that was full and he could not care less. That summarizes service. Other hotels are nicer, cheaper and better located. I was looking forward to La Purificadora but it was not worth the extra effort.

Room Tip: Tacky events take place in lobby area, turn on air conditioner to drown out the sound.
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  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Happy_on_the_road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco D, Gerente at La Purificadora, responded to this review, 11 March 2014
Welcome Happy_on_the_road
Thank you for taking the time to write and share your recent experience with us at La Purificadora. We truly appreciate all of our guests feedback as it often times pinpoints areas of needed focus. I will share your review with the leadership team. Thank you so much for bringing all of these concerns to our attention.
I hope you can give us another opportunity soon.
We look forward to your return!
Sincerely,
Francisco De La Hoz Foglia.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 February 2014

We stayed in this hotel for 20 days as a group. We had occupied most part of the rooms.

The ambiance is good. As I understand, as the name states, the hotel is built out of an old water purification plant. The exteriors of the hotel carry rustic old world charm and the interiors are modern. The best of them are the glass bottom staircase, glass bottom lift lobby, giving you an illusion.

The stay was comfortable. Typical of a down town hotel, the place could become noisy when there are convention happening next door or music concerts accorss the street. The hotel's bar as well plays loud music at times, which could be an hindrance if you are early to bed types.

The staff were friendly and courteous, happy to help with a smile always. They had accommodated our requests to customize food to match the Indian taste buds. We were there during Cinco de Mayo, the hotel staff helped in getting a viewing spot for the famous parade and even supplied us with chilled water bottles to beat the heat.

The fire place in the hotel is great.. we had a great time around the fire place and the terrace most of the evenings


The best part of this hotel is its location, being in the middle of Historic Town of Puebla, you can visit most places of interest by walk.

Room Tip: Rooms that overlook the adjacent part with balcony.
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  • Stayed April 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KKS21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco D, Gerente at La Purificadora, responded to this review, 3 September 2014
Dear KKS21
On behalf of the whole team at La Purificadora, I would like to thank you for both staying with us during your visit to Puebla and being kind enough to share your experience and thoughts. The hotel was indeed built where a water purification plant used to operate around 1880 and underwent and intense remodeling process by renewed Mexican architect Ricardo Legorreta, resulting in the stunning property we have the honor to work in and enjoy every day.
Thank you for your comments on the noise problems, I do apologize for this issue and I will be having a conversation with the team as the comfort and rest of our guest is our number one priority.
On your next visit to Puebla it would be a great pleasure for us to be your home again and cater your every need for yet another great experience, so please do not hesitate contacting me.
Sincerely,
Francisco De La Hoz Foglia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level Contributor
116 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 25 December 2013 via mobile

Had Xmas eve dinner after arriving and was seated at 11 pm (full dining room with added covered card tables and banquet chairs). It was obvious that they were overwhelmed and understaffed. Was 45 minutes before even getting a glass if wine. The Dining Room Manager w

Stayed December 2013, travelled with friends
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco D, Gerente at La Purificadora, responded to this review, 28 December 2013
Hello David R.
Thank you for taking the time to share this informative feedback on your recent visit to La Purificadora. We appreciate the feedback from all of our guests as it often times pinpoints areas of needed focus or attention.
Please accept our sincerest apologies.
We hope you will return to stay with us the next time you are in Puebla so we may show you the quality comfort and service that you expect from us.
Sincerely,
Francisco De La Hoz Foglia.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freshwater, Australia
Level Contributor
554 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
3 of 5 bubbles Reviewed 4 December 2013

This is an old water purification plant (hence the name) that has been turned into a very classy boutique hotel, with trendy design features at every turn. Right next to the Convention Centre, it is located on the edge of the Centro Historico, and within walking distance to most attractions in Puebla. That's the positive part - noise levels here are unacceptable! The hotel hosted two separate functions on the the two nights we stayed and the noise echoing around the central void was excessive. When combined with the noise from the Convention centre firstly (if a group is using it, the PA announcements are loud and regular) and the public using the area around the centre (which is covered by a large cantilevered roof that extends over the hotel) means that you are subjected to constant noise. This spoils what is a really good hotel

Room Tip: Keep as far away from the overlap with the Convention Centre as you can
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  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jrandsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco D, Gerente at La Purificadora, responded to this review, 5 December 2013
Hello Jrandsk
Thank you for your recent visit and for taking the time to write and share your recent experience with us at La Purificadora. We truly appreciate all of our guests feedback as it often times pinpoints areas of needed focus.
Please accept our sincerest apologies for the noise, for La Purificadora nothing is more important than the comfort and tranquility of our guest.
This feedback is helpful for us as it will give the opportunity for our team to listen to what our guests are saying and I will share your review with the leadership team.
We hope you will return to stay with us the next time you are in Puebla so we may show you the quality comfort and accommodations you expect from us.
Francisco De La Hoz Foglia.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 4 October 2013

Stayed here over Xmas day and I have to say that we loved the hotel. Our room was wonderful, very modern, and the pool deck and the breakfast area were very unique and modern too. Something different and original, it is well located and walking distance from the street markets and the main square. But the directions to get there were impossible! Very hard to find if you are getting there by car on your own!

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Angeles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cancun, Mexico
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 23 September 2013

La purificadora is a very modern Hotel that belongs to the Mexican developers Group HABITA, one of the most recognized groups due their hotel designs and service. The Hotel It’s located by the convention center but within walking distance to most points of interests for travelers.
I found the hotel very unique mixing the modern and minimalistic décor and the old structure of the building. The result is a very chic place to stay.
One of my favorite areas was the rooftop with a pool and Jacuzzi (a spa and a Gym are located there). It does offer a FANSTASTIC view of the church nearby. It is a great place to sit, have a drink and enjoy the view.

The room was very modern and design-hotel worthy kind of a place. Very spacious rooms with everything you need. I saw some reviews about being noisy however you have to consider that there is a church across from the hotel and some travelers might found the bells at 6 AM a bit annoying, however since the bed was extremely confortable I went to sleep right away after I heard them.

Service was excellent I liked the fact that most of the staff called me by my last name which shows a very personalized service.
I would definitely stay at La Purificadora again. GRUPO HABITA rocks

  • Stayed September 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank chiquichango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Purificadora

Property: La Purificadora
Address: Callejon de la 10 Norte 802 | Paseo de San Francisco, Barrio el Alto, Puebla 72000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#9 Luxury Hotel in Puebla
#10 Romantic Hotel in Puebla
Price Range (Based on Average Rates): ££
Hotel Class:4 star — La Purificadora 4*
Number of rooms: 26
Reservation Options:
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Also Known As:
La Purificadora Puebla
La Purificadora Hotel Puebla

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