Yes, the locanda looks good on paper, and I certainly thought so when I booked there. However, after a week we realised that we weren't really enjoying ourselves. In fact, we began looking forward to the end of our holiday so we could leave. I called Giulia and requested to speak with her, and this is what moved me to review the place. She arrived, immediately aggressive. I explained that we were going to move on and thanked her for the stay, when pressed I outlined SOME of the issues we had encountered, for example, with small children, the huge amount of wasps were a worry, the pool was also infested, but I couldn't take the children in anyway as it was over my head, we also wanted somewhere we could just stay in and enjoy the country, out flat looked at a weed strewn gravel drive and a chicken coop and the flies were unbearable.
Her responses reduced me to tears, they amounted to: the pool isn't deep, this accommodation is not for children (maybe mention this BEFORE you take our money!), this is just what the countryside is like, there's nothing I can do about upkeep, I'm too busy, you're not meant to stay here all day, just use it as a base for day trips, and, go inside and shut the door to avoid the flies (???!). She was rude and I was horrified, having never encountered this behaviour before. We have travelled extensively and in the last five years can count more that a hundred accommodations in which we have stayed. Now I may also mention that we chose this place for very specific reasons, among them cooking classes and dinner options (twice a week). Unfortunately for us Giulia's mother went on holiday while we were there so these activities were cancelled.
Through this experience, I know Giula has an excuse for everything, so no doubt she will refute everything I have said in a reasonable manner, just as she did with the other critical reviews. I read them,too, and thought they were over-reacting and booked anyway. Oh, am I sorry!
- Official Description (provided by the hotel):
- Green charming farm accommodation in a big organic farm in sight of Urbino, comfortable apartments and rooms, gorgeous home-made breakfasts, swimming pool, horse riding, cooking classes, wine and food tours, truffle hunts, foraging walks. We will be glad to help you get the best of your stay in Le Marche, we speak very good English and Spanish. ... more less
- Also Known As:
- Locanda Della Valle Nuova Acqualagna
- Locanda Della Valle Nuova Fermignano, Italy - Marche