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Albergo Serena
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Reviews (477)
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9 - 14 of 477 reviews
Reviewed 18 January 2014

Experience beautiful. The receptionist was very polite and friendly with us. The hotel is colorful, clean and cheap. The Italian breakfast was varied: bread, pastries, cakes, creakers, cookies, biscuits, fruit, many kinds of tea, coffee, cappuccino, yogurt, butter, cheese etc. The young and friendly staff informed us about all the cities to visit in the area.

  • Stayed: November 2013, travelled as a couple
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Thank sue985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2013

Well, the facilities are in an awful state...the owners sould renew them. Our room was dirty, and we had to call the staff to clean it. The cleanliness of a hotel is its biggest assest, in my opinion... The breakfeast was very limited and the quality and freshness of the pastry was bellow average. I wouldn't recommend anyone to book Albergo Serena...it takes advantage of being located in the Italian Riviera, near Lerici...but that is its only positive point. For the charged price the facilities should be better.

  • Stayed: August 2013, travelled as a couple
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Thank GnrKeenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

Spacious. Great bathroom. Good breakfast with good variety. Ample parking if you're driving (use Waze iPad app to navigate). Try to get a room with a balcony. The hotel is close to the beach by car. Stay here for a vist to the Cinque Terre; take the ferry from Lerici.

Stayed: July 2013, travelled as a couple
2  Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

For us location is everything. We were only five minutes from the big parking space between Lerici and San Terenzo, and after a long day at the market and the lively beach, we enjoyed the calm and serenity of this small hill town called Cerri. Ten minutes away we found great shopping and delicious restaurants in the beautiful ancient city of Sarzana. From Lerici we took the wonderful boat trip to Portovenere and the Cinque Terre. Simply breathtaking!
The new decor of the Albergo Serena wasn't really to our liking, but the view was great, and it really was the perfect base for exploring the most amazing part of the riviera.

Room Tip: Get a room with a view!
  • Stayed: August 2011, travelled as a couple
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1  Thank Fuerst_Igor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

Wanted to use this hotel as a base to explore the region. The hotel is very basic and location is not the best, compared with other hotels and B&B in the near by villages.
Breakfast was terrible, with all processed food and nothing fresh, not fruit or bread.
The humidity was very high and there was mold everywhere.
Could hear the guests on other rooms snoring and talking, not much insulation.
Luckily I had a navigator otherwise I could never find the hotel, which is located on the top of a hill (but with no view). The road to it was very narrow and dark. The mountain had several signs of caution, because of recent heavy rain.
In summary, it is not worth the average 75 euros charged per night. There are lots of lovely B&B around Sarzana which are much nicer.

  • Stayed: January 2012, travelled as a couple
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2  Thank Traveler4Fun_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
albergoserena, Manager at Albergo Serena, responded to this reviewResponded 28 July 2012

Dear customer,
we are very surprised that you have paid more than € 75,00 per night to stay at our hotel.
The low-season tariff of the hotel is € 55,00 to have a double room.
You might have reserved the hotel by an agency, which have earned more than necessary on your reservation.
We have checked all the reservation from the month of november to the month of january, and the highest price we have found for a double room is € 55,00!

So, the price is ok for the services that the hotel offers.
Obviously, it is not a guilt of the hotel if the agency you have used to reserve the hotel has beguild you describing an hotel, location and service different from the ones you will find on the official website of the hotel.

About the location: looking on the official internet website, it is clearly indicated that the hotel is set on an hill, not far from the see, but anyway an hill. There is even a google map's indication from which you can find the information to reach the hotel (for every gps, not only for the best).
It is even indicated that the hotel is set in a rural contest, not far from the see - it is true - but anyway a rural contest. At the moment of the reservation customers have to choose if they desire to stay in the middle of the city (La Spezia is very rich of hotels) or far from the city.

We are sure that the information written on the hotel's website really informate customers about the real being of the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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