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“Terrible Experience At My Own Wedding”

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Four Points by Sheraton Navi Mumbai, Vashi
Ranked #3 of 29 Hotels in Navi Mumbai
Certificate of Excellence
Mumbai
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Terrible Experience At My Own Wedding”
1 of 5 bubbles Reviewed 28 May 2014

When I finalized the deal with Four Points, Navi Mumbai for my wedding venue, I expected nothing but the very best - keeping in mind that the hotel is a renowned name in the industry & especially because Poonam Bagal & Pekham Basu from banquet sales did such a meticulous job of planning everything right.

However, on the day of the wedding itself - 11th May 2014 - Four Points did everything possible to almost ruin my special day for me.

After having discussed every single detail of the deal both verbally as well as on email, I was shocked when Ashish Tomar from banquet sales (someone who I hadn't interacted with at all at any point during my conversation with Four Points - went back on the hotels commitment on a very crucial point - Billing.

After having reassured repeatedly and several times during my negotiation that my billing would be on a per head basis ONLY, the following is what happened when I was already on stage in front of 170+ guests-->

a) Ashish Tomar struck up a rude argument with me and my husband at the most inappropriate time - right after our jaimala in front of all our guests proclaiming that "He doesnt care who committed what to me...he is the boss and plate count is how things are done:"|

b) Basic hospitality ethic was not adhered to. Starters were shut off early. Dinner was deliberately delayed inspite of innumerable attempts by my family to remind the hotel staff that we needed to open the buffet for our guests.Food at the final family dinner after the wedding was served absolutely cold. Even to the bride & groom.

Having paid almost 90% of the billing amount in advance, not only was my family helpless to do anything about such appalling behaviour, but we were horribly embarrassed in front of all our wedding guests.

The hotel representative - Mr. Kant - seems to think its standard hotel industry policy to bill customers by plate count and not head count. But in that case, should that not have conveyed to me right at the start instead of bringing it up on the day of the wedding when everything has been paid and finalized??

Considering that our other two wedding functions at Ibis & Country Inn, Navi Mumbai went off superbly well (billing on head count only for both), Four Points has left an extremely bitter taste in the mouth.

Please avoid this venue for events as precious and important as one's wedding. Just not worth it.

  • Stayed May 2014, travelled with family
    • Value
    • Service
Helpful?
9 Thank Akhera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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737 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
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English first
New Delhi, India
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

Stayed 2 days for a business trip. Pleasantly surprised at the service. Becasue in India inadequate service and attitude is my general complain. Airport pickup was waiting. Room service quick with decent menu. People smiling and eager to help. Adequate Buffet breakfast. Close to mall. Attractive room rate.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank yshahriar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitKant, General Manager at Four Points by Sheraton Navi Mumbai, Vashi, responded to this review, 10 July 2014
Hi,

Greetings from Four Points By Sheraton Navi Mumbai, Vashi ! !

Thank you very much for having taken time out to post your review. It is on the basis of your valuable feedback that we can focus on areas that need our immediate attention and endeavor towards fulfilling guest expectations.It has always been our endeavor to deliver nothing but the best hospitality services to all our guests.

We have made a note of the concerns highlighted by you. We do believe in escalating the matter when it is required. Please be rest assured that we have taken up thisissue with the Travel Desk at Front Office and ensure that it will not be repeated in future.

I would be profoundly happy if you could give us another chance of serving you once again. I would be pleased to get any suggestions, which you may like to give us at s.kant@fourpointsvashi.com.


Warm Regards,

Sumit Kant
Vice President & General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
1 review
5 of 5 bubbles Reviewed 22 May 2014

I always enjoyed staying in Four Points by Sheraton Navi Mumbai, Vashi. The Staff is very supportive especially Mr. Kabir Mehta to help you in all possible ways. The Property is small but very comfortable especially the rooms and undoubtedly best in this Area( Vashi).

Room Tip: Their Standard room is best bet.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JitenderKadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitKant, General Manager at Four Points by Sheraton Navi Mumbai, Vashi, responded to this review, 10 July 2014
Hi,

Greetings from Four Points By Sheraton Navi Mumbai, Vashi ! !

Thank you so much for your patronage and support. We are indeed happy to know that you liked our hotel and our services specially the rooms and are satisfied with your stay with us since last 02 years. It has always been our endeavor to deliver nothing but the best hospitality services to all our guests.

It gives me immense pleasure to note that you had a satisfying stay with us.Your feedback is indeed very encouraging. All my team members join me in thanking you for your positive feedback.

Looking forward to have the privilege of having you stay with us again and please do not hesitate in contacting me directly for any assistance at s.kant@fourpointsvashi.com


Warm Regards,

Sumit Kant
Vice President & General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
British
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 22 May 2014

Myself & 2 colleagues had the pleasure of staying at this hotel in May 2014.
It is located very well, next to quite a good shopping complex. It is a good, user friendly hotel, with good facilities. Staff are efficient and friendly. Foods and restaurant ore good.

Room Tip: Upgrade to Comfort room
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hill7690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitKant, General Manager at Four Points by Sheraton Navi Mumbai, Vashi, responded to this review, 10 July 2014
Hi,

Greetings from Four Points By Sheraton Navi Mumbai, Vashi ! !

We are extremely delighted to know that you had a great experience with us. It is our endeavour to give our best to the guest and exceed their expectations. We thank you for your time and for such wonderful comments which inspires all of us to do even better.

It gives us great satisfaction and is a matter of great motivation to know that our hard work brings a smile on our guests faces.

We would like to thank you once again for remembering us and appreciating our efforts. We hope to see you back once again.


Warm Regards,

Sumit Kant
Vice President & General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 21 May 2014

First time in Navi Mubai, and it certainly has a very different feel to the city across the creek.

The Four Points in Vashi tries to impress but falls short. Not from a lack of service, though. The staff were helpful and proactive. They upgraded me to a suite, which was a nice gesture. And the location with proximity to the mall is a plus.

But it's the small things that let it down... the loo is ok, but the shower is terrible... weird height and odd spray, that is just not conducive to a relaxing shower. Creaky hinges, signs of lack of maintenance, pool shower not working... things like that.

Not impressed.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcHildreth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitKant, General Manager at Four Points by Sheraton Navi Mumbai, Vashi, responded to this review, 10 July 2014
Hi,

Greetings from Four Points By Sheraton Navi Mumbai, Vashi ! !

Thank you very much for having taken time out to post your review. It is on the basis of your valuable feedback that we can focus on areas that need our immediate attention and endeavor towards fulfilling guest expectations.

The primary objective of our organization is to give you uncomplicated Comfort. However, sometimes inspite of best of our intentions things go wrong.

We have made a note of the concerns highlighted by you. We do believe in escalating the matter when it is required. Please be rest assured that we have taken up these issues with the Engineering & Maintenance Department and ensure that it will not be repeated in future.

We assure you of best of our services at all given times and look forward to welcoming you back at Four Points by Sheraton Navi Mumbai.


Warm Regards,

Sumit Kant
Vice President & General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navi Mumbai, India
Level Contributor
631 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 390 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

The premier hotel in satellite city of Mumbai, which is ideally located in the city centre, proximity to business and pleasure destinations.
Rooms are well decorates with all modern amenities and services are very good.
Also a nice location for business meetings, events, weddings etc.
Bar, with scenic view of Navi Mumbai and small glimpse of creek is very nice especially at night. The tiger prawns are simply awesome taste.

Room Tip: Mall view is better as compared with highway view rooms.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepankar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitKant, General Manager at Four Points by Sheraton Navi Mumbai, Vashi, responded to this review, 10 July 2014
Hi,

Greetings from Four Points By Sheraton Navi Mumbai, Vashi ! !

Thank you for having chosen to stay with us. It was indeed great pleasure to have you with us.

It gives me immense pleasure to note that you had a satisfying stay with us.Your feedback is indeed very encouraging. All my associates join me in thanking you for your positive feedback.

We assure you of best of our services at all given times and look forward to your future patronage.


Warm Regards,

Sumit Kant
Vice President & General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 16 May 2014

As we learn something each day,I learnt on the wedding day of my daughter at Four Points Vashi last weekend that even in a reputed hotel like this,we can not expect the staff to honour their commitment made verbally as well as in writing .The staff had been very nice and cooperative and agreed on a number of issues before the deal was struck,but the true colour was shown by Mr Ashish Tomar as soon as the baarat was at the door step...when we should have been busy attending to Baaratis,we were in for a shock when Mr Tomar refused to stick to the commitments made by his own staff earlier saying that now he was the boss.

We also noticed that after this,the serving to the guests was very very slow and many were not served at all.After the event,when both the families sat for the dinner,cold food was served to some and some were ignored again.

One should avoid this venue if the ocassion is as precious as one's loved one's wedding.

  • Stayed May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Jayeta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Navi Mumbai, Vashi

Property: Four Points by Sheraton Navi Mumbai, Vashi
Address: Plot 39/1 6 To 15 Sector 30A | Vashi, Navi Mumbai, Mumbai (Bombay) 400701, India
Region: India > Maharashtra > Mumbai (Bombay) > Navi Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Navi Mumbai
#2 Spa Hotel in Navi Mumbai
#4 Romantic Hotel in Navi Mumbai
#5 Family Hotel in Navi Mumbai
#7 Business Hotel in Navi Mumbai
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Four Points by Sheraton Navi Mumbai, Vashi 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the corporate hub of the Navi Mumbai metropolis, the Four Points by Sheraton Navi Mumbai, Vashi is designed to meet the needs of today's discerning traveller. Just a stroll away from prominent shopping opportunities and the city's thriving business centre, we offer modern-day living and easy access to experience the traditional local lifestyle. Our convenient location makes it easy to get out and explore Navi Mumbai's myriad attractions, like the Belapur Fort, Central Park, a golf course, ISKCON Temple, and Kharghar Hills. Mumbai is just 35 kilometres from the hotel, and the industrial city of Pune is 134 kilometres away and is easily accessible via the express highway in two hours. Designed in a contemporary style, our 150 guest rooms and suites are tastefully decorated and provide all the comforts of home, including High Speed Internet Access and the Four Points by Sheraton Four Comfort Bed™. Our fitness centre, swimming pool, and spa make it easy to relax and recharge after a long day of work or play. And our three restaurants and lounge bar present a selection of cuisines from around the world. ... more   less 
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Also Known As:
Four Points By Sheraton Navi Mumbai, Vashi Hotel Navi Mumbai
4 Points By Sheraton Navi Mumbai, Vashi

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