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“A ruined weekend”
Review of Calcot Manor

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Calcot Manor
Ranked #1 of 1 Hotels in Calcot
Certificate of Excellence
Reviewed 11 November 2013

Myself and 2 friends decided to have a relaxing pampering weekend away without our husbands and I suggested Calcot as my family have stayed there loads of times before and had a wonderful time. Having booked 2 rooms with Calcot directly I booked a third through Pride of Britain. Instead of booking the third room for 2 nights, it was only booked for the Friday night (and I was lead to believe that this was impossible as a minimum 2 night stay is required at weekends). The unhelpful Manager on duty said that the hotel was fully booked and there wasn't anything they could do as it was all Pride of Britain's fault (and he seemed to imply mine also for booking through them even though this is what the Calcot website suggests). He did offer to book my friend into Barnsley House some 30 minutes away on the Saturday, assuring me there would be no problem with her checking in late at night (around 11pm).

She still had to check out of her room at 11am Saturday morning and so was effectively then homeless for the rest of the day (she had come down by train and so had no car to shuttle between the 2 hotels). She was of course able to use our rooms although having packed the chuildren off to the kids club we were all then deprived of the afternoon naps we had all been looking forward to - her in particular having a 6 month old baby!

A taxi collected her at 10.30pm to take her to Calcot's sister hotel - On arrival she discovered she hadn't been booked in to Barnsley House but was in the Village Pub (also owned by Calcot). No-one was around to check her in and she was left alone outside in the dark in an area with poor phone reception. When she eventually found someone to help her, they informed her that the bath and shower in the room didn't work and there was no hot water and the room shouldn't have been rented. Cleraly she would never have agreed to stay there had this been made known and would have chosen somewhere locally instead where she could easliy have gobne to in the afternoon and had that all important sleep and a relaxing time before dinner!

As a result the weekend was ruined for us all and she had a miserable weekend. I was mortified having booked it for her as a birthday treat - some treat! Although Calcot waived the price of her room on the Friday (at our request) and didn't charge her for the horrendous room on Saturday, it didn't really help as we weren't looking for a budget deal, we were looking for what should have been a lovely pampering weekend.

Will never book through Pride of Britain again, will certainly never stay at Barnsley House if they book people into rooms without working bathrooms. Such a shame as Calcot was my family's favourite hotel and it is now spoiled for me.

  • Stayed: November 2013, travelled with friends
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7  Thank Fiona A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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437 - 443 of 751 reviews

Reviewed 30 October 2013

Our large room was in the courtyard with a large bathroom and a good shower (no shower cap provided) Our friends did not have a shower in their room so it is good to find out in advance what is available as my husband has had two new hips and baths are out. We had an excellent dinner in their private dining room which is just of the main dining room so not so private. It is important that it you want a relaxing time do not book at half term. I do not think that I have ever seen so many children charging around a dining room at breakfast. I had an excellent facial at the Spa but did not go to the pool as I could hear all those children!!

Room Tip: We liked our room in the courtyard
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  • Stayed: October 2013, travelled with friends
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Thank judy011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

My husband and I have been on a number of Spa days at Calcot Manor and dined at The Gumstool many times. We only live 10 miles down the road so it wouldn't seem appropriate to stay overnight.

However my husband booked us in for a night for my birthday and we werent disappointed, in fact we didnt want to leave. From the moment we arrived until the moment we left we received exceptional service.

We were placed in the Cambridge Room which is situated away from the main building. With a little patio area you walk into a porch and your bathroom is downstairs and gorgeous room upstairs. With beautiful natural beams and understated decor the room really had the wow factor. The bathroom had a more modern feel with a huge stand alone bath and large separate shower.

On the porch table was a birthday card and bottle of champagne which was a really thoughtful touch.

We used the spa facilities all afternoon and I enjoyed a hot stones massage.

We asked if we could change dinner in the evening from The Conservatory to The Gumstool. This again was no problem.We were also a little late for dinner as we were too busy enjoying the cocktails at the bar.

Thank God for the umbrellas which are at the entrance of every building. There was a proper storm the night we stayed and to be honest that just added to magic of snuggling in our lovely room.

Breakfast again was wonderful. Good quality locally sourced ingredients.

After breakfast we walked the Trim Trail before using the facilities once again. When you check out you also receive a little bag, complete with water, a brochure and chocolate for the journey home.

Everyone need a little Calcot in their life and even though it is only 10 miles away, we will be back!!

  • Stayed: October 2013, travelled as a couple
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1  Thank Suzanne-Cantle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

We stayed here recently for a family special occasion. Stunning place, excellent customer service. Our rooms were very clean, comfortable and well designed. The food in both the Conservatory restaurant and attached pub, The Gumstool, was very good indeed. Great wine selection too. If you enjoy a walk, make the effort to stroll around the grounds and round the fields for some fresh air and exercise. Spa looked lovely although didn't have time for treatments, just to go for a wander round and relax for a while.

Room Tip: The double room and the family suite we had were perfect; spacious, quiet and beautifully designed.
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  • Stayed: September 2013, travelled with family
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Thank bargill33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

Truly outstanding food and service. Extremely family friendly in a lovely location but ultimately let down somewhat by the fact that the whole hotel was not really very clean. Our floor in our family room was dirty and in general it felt as if the cleaning was rather cursory. Even the spa had food crumbs on the stairs at 10am in the morning. Another downside to our family room was the fact that there was only one bathroom on the 2nd floor and nothing in the master bedroom.
Despite the fantastic food and service the gripes make it not quite at the same level as other high end country hotels in England.

  • Stayed: October 2013, travelled with family
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2  Thank nedwob123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

Just had another fantastic stay at Calcot and I would like to give all the team there a big thank you for another special stay. As soon as you arrive at Calcot you start to relax because the team just take good care of you and each step is a pleasurable one. Room – excellent, lunch in Gumstool – excellent! Dinner in conservatory – exceptional! Massage – excellent! Breakfast – excellent! Spa facilities – as a nice as always!

Looking forward to my next visit already!

Room Tip: The back massage @ £35 is great value!
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  • Stayed: October 2013, travelled as a couple
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1  Thank XKR100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

The Calcot Manor is a destination in it's own right. The hotel has everything and truly wants to see to its guests. Its not just a beautiful, historical building that feels like home. Staff is genuinely friendly and helpful, always a "good morning" and "how can i help". There are many options for plentiful and healthy eating, parking, the rooms bright and clean, beds comfortable. Just a perfect spot,

Room Tip: Our room was in the main building facing the back looking out over the lawn and fields, It was very...
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  • Stayed: September 2013, travelled with friends
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Thank LaurenMerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Calcot Manor

Address: Near terbury | Gloucestershire, Calcot, Tetbury GL8 8YJ, England
Region: United Kingdom > England > Cotswolds > Tetbury > Calcot
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Calcot
Price Range: £227 - £365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Calcot Manor 4*
Number of rooms: 35
Official Description (provided by the hotel):
The Cotswolds are lovely! Tumbling hills, lavender horizons, wildlife, walks and waterparks - they're all on offer, and what's more, they're all on the doorstep of Calcot and Calcot Spa. With an indoor pool, secluded (lavender-lined) courtyard, hot tub and log fire, gymnasium and multiple treatment rooms stocked with the best therapists and the best products, Calcot is renowned as one of the most luxurious spa hotels in the Cotswolds. 35 bedrooms and they're all beautiful - we guarantee that bit. We've suites in all shapes and sizes and two-floored (separate bedroomed) cottages - ideal for families. All within a 220-acre meadowland that has lots to do (or not - that's up to you). Tennis courts, climbing frames, outdoor pool, running routes, cycle tracks, a disc golf course and a woodland gymnasium! ... more   less 
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Also Known As:
Calcot Manor Hotel Calcot
Calcot Manor Cotswolds

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