Myself and 2 friends decided to have a relaxing pampering weekend away without our husbands and I suggested Calcot as my family have stayed there loads of times before and had a wonderful time. Having booked 2 rooms with Calcot directly I booked a third through Pride of Britain. Instead of booking the third room for 2 nights, it was only booked for the Friday night (and I was lead to believe that this was impossible as a minimum 2 night stay is required at weekends). The unhelpful Manager on duty said that the hotel was fully booked and there wasn't anything they could do as it was all Pride of Britain's fault (and he seemed to imply mine also for booking through them even though this is what the Calcot website suggests). He did offer to book my friend into Barnsley House some 30 minutes away on the Saturday, assuring me there would be no problem with her checking in late at night (around 11pm).
She still had to check out of her room at 11am Saturday morning and so was effectively then homeless for the rest of the day (she had come down by train and so had no car to shuttle between the 2 hotels). She was of course able to use our rooms although having packed the chuildren off to the kids club we were all then deprived of the afternoon naps we had all been looking forward to - her in particular having a 6 month old baby!
A taxi collected her at 10.30pm to take her to Calcot's sister hotel - On arrival she discovered she hadn't been booked in to Barnsley House but was in the Village Pub (also owned by Calcot). No-one was around to check her in and she was left alone outside in the dark in an area with poor phone reception. When she eventually found someone to help her, they informed her that the bath and shower in the room didn't work and there was no hot water and the room shouldn't have been rented. Cleraly she would never have agreed to stay there had this been made known and would have chosen somewhere locally instead where she could easliy have gobne to in the afternoon and had that all important sleep and a relaxing time before dinner!
As a result the weekend was ruined for us all and she had a miserable weekend. I was mortified having booked it for her as a birthday treat - some treat! Although Calcot waived the price of her room on the Friday (at our request) and didn't charge her for the horrendous room on Saturday, it didn't really help as we weren't looking for a budget deal, we were looking for what should have been a lovely pampering weekend.
Will never book through Pride of Britain again, will certainly never stay at Barnsley House if they book people into rooms without working bathrooms. Such a shame as Calcot was my family's favourite hotel and it is now spoiled for me.
- Official Description (provided by the hotel):
- The Cotswolds are lovely! Tumbling hills, lavender horizons, wildlife, walks and waterparks - they're all on offer, and what's more, they're all on the doorstep of Calcot and Calcot Spa. With an indoor pool, secluded (lavender-lined) courtyard, hot tub and log fire, gymnasium and multiple treatment rooms stocked with the best therapists and the best products, Calcot is renowned as one of the most luxurious spa hotels in the Cotswolds. 35 bedrooms and they're all beautiful - we guarantee that bit. We've suites in all shapes and sizes and two-floored (separate bedroomed) cottages - ideal for families. All within a 220-acre meadowland that has lots to do (or not - that's up to you). Tennis courts, climbing frames, outdoor pool, running routes, cycle tracks, a disc golf course and a woodland gymnasium! ... more less
- Reservation Options:
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- Also Known As:
- Calcot Manor Hotel Calcot
- Calcot Manor Cotswolds