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“Top marks”
Review of Calcot Manor

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Calcot Manor
Ranked #1 of 1 Hotels in Calcot
Certificate of Excellence
London
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Top marks”
Reviewed 26 October 2009

We booked this hotel as a couple to get away from the kids for the weekend and enjoy a spa break. However the hotel was full of children, in saying that they were all very well behaved and we had wished we had taken ours along with us. There are not many hotels that I have stayed in which are top class and accomodate children so warmly without taking away the upmarket atmosphere.

Our room was Smogen. A few steps away from the main building and in a converted barn. It was beautifully decorated and we could not fault it in any way (apart from our neighbors in the adjoing half who were not at all considerate and continued to have noisy conversations and slam the door outside our room).
We were welcomed with a beautiful array of fresh fruits and chilled champagne.
Unfortunately during our stay there was a problem with the boiler and we didn't have any hot water on the first morning, so I got a lukewarm one and my partner had a swift cold one! However the General Manager was quick to remedy the problem and we returned that day to find another chilled bottle of champage and note of apology - he also automatically deducted a sum of money off our bill.

The reception staff were very professional and made it possible for us to view some of the family accommodation (for when we return with the kids).

Gumstall - the food was ok, it didn't blow us away on our first evening. I had duck (a bit dry) in a very very sweet sauce. I think the more pub grub on the menu (fish & chips) rather than the gastropub food was better.

The Conservatory - breakfast was served here and it was all very lovely. A good selection.
In the evening it was delightful, we took drinks beforehand then enjoyed a most wonderful meal. The waiter was so helpful and friendly and actually new what he was talking about. The wine was wonderful - we couldn't fault it. Book beforehand - it was full!

We then went to the one of the lounges with a roaring fire and had coffee. It really is a lovely set-up, very warm and relaxing, especially as it rained all weekend!

The Spa - the girls on reception need to improve. The first day I didn't get slippers, which is strange as the changing rooms are downstairs, you have to walk through a seating area (where you can also eat/drink) up wooden stairs to the beauty rooms. I had an aromotherapy massage which was amazing, but I was covered in oils which I had to walk through the corridors, down the stairs....a bit slippery...
The second day we didn't even get anything given to us. I had to ask for a robe, towel and slippers! Not at all professional.

Indoor pool lovely and outdoor pool for the summer months in charming setting.

Overall this hotel is well run and welcoming. We really enjoyed our stay.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandy-must-travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
London, UK
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 October 2009

Overall we though the hotel was excellent. Our room (a family suite) was well decorated as you would expect for a hotel in this price range. The separate room within the suite for our toddler worked out well. We used the baby listening service each night while we ate within the hotel at both the Gumstool Inn and the Conservatory restaurant. Both were very good, if a little pricey although we expected this to some extent in such a captive market. The hotel is set up to be very family friendly although retains a luxurious feel. The common areas are delightful and the spa is very good. We took our toddler swimming each afternoon in the spa swimming pool. The hotel staff could not have been more accomodative or friendly with a very genuine manner. A small issue with our TV in the room was delt with promptly without any fuss. The one area that we felt could have been improved slightly was the creche. Our toddler is not used to being in nursery and was very reluctant to be left on his own, we felt the staff could have made a little more effort to comfort him rather than just leave it to us to try to make him feel comfortable in the creche, perhaps we may have been able to leave him for a short while if more effort was made. As it was this never happened. From our point of view this was a minor issue but it may have been nice to have an hour off each morning as a couple to enjoy all the hotel has to offer. We would not hesitate to return to Calcot Manor and hope to very soon.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JT1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
130 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 24 September 2009

My parents took 15 of us away for the weekend to celebrate their anniversary. We each had a family room which were all nicely decorated and comfortable but not overly inspired, considering I read that they had recently been refurbished by an interior designer. My husband and I had a huge bedroom whilst our three kids were squashed into a much smaller room and our daughter ended up moving her 'put you up' bed in with us. The bathroom was nicely furnished with lovely toiletries but it would have been lovely to have had two bathrooms in a family suite. We ate in the Gumstool restaurant both nights. The food was adequate but not fabulous and as vegetarians, there wasn't a huge amount of choice. Breakfast both days was lovely but again, not a huge choice. the childrens portions are really tiny if you eat in the main restaurant and we had to ask for second portions for the kids. We all hired bikes one day and the spa staff were very accomodating in finding enough bikes to fit all the different ages and sizes! Overall, it was a lovely stay but let down slightly by the service which wasn't quite up to scratch. Having said that, the staff were extremely amenable in posting off three left behind treasured teddies and overting a family drama! I would recommend it for families (not couples looking to escape kids) but it is not up to Babington House standards.

  • Stayed August 2009
    • Value
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    • Cleanliness
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Helpful?
1 Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Jolla, CA
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 September 2009

Calcot Manor resides on a gorgeous property, filled with rolling farm land and woods. It is a wonderful place to bring young children, especially those 8 and under. They have planned activities daily, an indoor and outdoor pool and bikes you can borrow to ride around the property.

The spa building is lovely with a long menu of treatments and services. I found it odd that the treatment waiting room is located on a different floor than the locker rooms, so that you had to parade through the lobby and cafe in your robe to reach the waiting room. Still, the staff was nice, professional and did a fine job.

Overall, the hotel staff is kind and does their best to be helpful. BUT and this is a big but, the service is sorely lacking in several areas:

1) Our suite had the smell of mildew, which we later learned was due to a leak in the wall. In addition to the damaged wall, the remaining walls were scratched and scuffed. The bathroom consistently ran out of hot water and we never received our morning coffee delivery as promised. I will say that after two days, the management relocated us to a much nicer room and compensated us for our trouble. We appreciated this very much, but would have appreciated even more being told that we were being put in a suite with a known issue.

2) The Conservatory restaurant is horrendously managed. On our first night, they forgot to put in our order, so we waited 45 minutes before we even received an appetizer. When the children's meals arrived, we were appalled to find how minuscule the portions were. The plate of spaghetti was literally enough for two forkfuls. On another night, our orders were put in incorrectly. And on yet another, we had to ask 3 times before receiving the glasses of wine we ordered.

3) The spa lost my paperwork twice, requiring me to fill out the same questionnaire over and over again.

Bottom line: Calcot Manor has much potential. The properly is beautiful, the facilities lovely, the location perfect. But unless they can improve the consistency of their service across the board, they are doomed to be lifelong underachievers.

  • Stayed August 2009, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank LaJollaJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 September 2009

Have stayed twice with a friend and again for wedding anniversary. The hotel, rooms, spa, treatments are all eXceptional. Fabulous, if you want to relax and destress go now!! Ten out of 10!!

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndysamBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 7 September 2009

As a destination for a romantic weekend retreat, Calcot fails to come close to the standards of Babington, Cowley, Whatley, Charlton, or any of the other similar places that my wife and I have spent long weekends in over the years. However, on this occasion we were taking our son away for the first time, and as a vacation spot for a family with a young baby, Calcot truly excelled. Sterilising equipment, bottle warmers, nappy changing kit, high chair and cot were all provided as a matter of course (massively reducing the amount of luggage we had to bring with us), and the family suite meant that the little one had his own room, so that we could come and go without disturbing him while he was sleeping. The hotel's Ofsted registered creche was able to provide us with fantastic babysitters (at very reasonable rates) every night, so that we could go out for dinner. And if you need them (we didn't), the hotel can provide you with everything from pureed food to child-sized bicycles.

However, had we been staying as a couple, I think we would have been disappointed. Although Calcot offers everything you would expect from an establishment such as this, there is definitely a lack of "polish", and services that you might expect to be offered automatically (valet parking; help with luggage - essential with a baby in tow) had to be requested. Decor in the rooms is fine, but not particularly interesting or inspired. And the supposed "fine dining" restaurant is particularly poor, serving a slightly dull menu that was little different to that of the hotel's informal bistro (itself better described as a pub, although a pretty good one) and no better than I could have cooked myself at home. Service is well-meaning and friendly, but sadly incompetent - we received the wrong aperitifs after a long wait, and were then unable to order wine with our meal, because they had apparently run out of wine lists! Also, the spa and restaurants are extremely popular with local residents, which can make the place feel quite crowded at times.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AreAnyNamesNotTaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
132 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 1 September 2009

We booked a weekend about a week ahead and only after making the reservation discovered that almost all appointments in the spa were fully booked. It is a popular place for locals and it seems the spa isn't able to cope with a full hotel at the same time. Despite having a load of money and time to spend in the spa, they couldn't fit us in for more than a couple of treatments.

The second issue was the sheer number of unruly children. It seems common that people who can afford to stay in hotels like this are unable/unwilling to control their children (spoilt brats springs to mind!).

We ate in the Gumstool on the first night but the service was very haphazard, the tables still dirty from previous sittings and staff trained to look the other way when you raise a hand for attention. Adjacent tables were complaining about the quality of the food and we were amazed that the waitress didn't even bother to summon a manager or chef to attend. In fact the place seemed to lack proper management at all as drinks orders were repeatedly forgotten (went to the bar twice to get our own drinks) and service was slow and inexperienced.

We were looking forward to better standards the second evening in the Conservatory but even then disappointed when the first drinks order took 3 attempts and our second bottle of white wine being warm (the waiter brought ice for us to put in it and apologised for the fridge being broken!). The service was so bad, we were expecting John Cleese to pop out from behind reception.

Overall the hotel had high standards, nice rooms and a hefty price tag but it seems they have taken on a little more than they can chew. There is a distinct lack of a Maitre d' from arrival and throughout one's stay.

On checking out, our complaint was met with a shrug and a later letter was responded to by the directors with a "promise to do better next time". Personally I would have preferred a discount off our four figure bill for a weekend at the Calcot Manor.

As we went for a romantic weekend without the kids, I don't think we'll be going back. There's nothing worse than the noise of other peoples children!

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SphereHopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Calcot Manor

Property: Calcot Manor
Address: | Gloucestershire, Calcot, Tetbury GL8 8YJ, England
Region: United Kingdom > England > Cotswolds > Tetbury > Calcot
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Calcot
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Calcot Manor 4*
Number of rooms: 35
Official Description (provided by the hotel):
The Cotswolds are lovely! Tumbling hills, lavender horizons, wildlife, walks and waterparks - they're all on offer, and what's more, they're all on the doorstep of Calcot and Calcot Spa. With an indoor pool, secluded (lavender-lined) courtyard, hot tub and log fire, gymnasium and multiple treatment rooms stocked with the best therapists and the best products, Calcot is renowned as one of the most luxurious spa hotels in the Cotswolds. 35 bedrooms and they're all beautiful - we guarantee that bit. We've suites in all shapes and sizes and two-floored (separate bedroomed) cottages - ideal for families. All within a 220-acre meadowland that has lots to do (or not - that's up to you). Tennis courts, climbing frames, outdoor pool, running routes, cycle tracks, a disc golf course and a woodland gymnasium! ... more   less 
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Also Known As:
Calcot Manor Hotel Calcot
Calcot Manor Cotswolds

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