This is probably the best hotel in Puerto Escondido. The service and location are amazing! Also, they have a really good restaurant with healthy and clean food options. Just beware of mosquitoes if you're visiting during the summer! More
This is probably the best hotel in Puerto Escondido. The service and location are amazing! Also, they have a really good restaurant with healthy and clean food options. Just beware of mosquitoes if you're visiting during the summer! MoreShow less
Thank your for your comments.
Nothing special here except for very friendy and accomodating staff. The rooms need to be upgraded urgently. Most disappointed that my A/C didn't work, making it hard to sleep. Not pleasant to wake up wet from sweat.
Gracias por su comentario. Una pregunta, Ud. informo de esta falla a la recepción y no lo cambiaron?
My granddaughter and I spent 4 days at the Santa Fe, facing the beach at Zicatela, famous for surfing. I wanted a safe, attractive place for her and remembered the Santa Fe from several stays there in the past. Our room opened onto the pool area, which was perfect for the mermaid, and the room was cool and clean. We had to wait 24 hours for hot water, but when it came it was great. We didn't mind using the same sheets and towels for several days, but we would have appreciated having clean glasses every day. Having to go outside to fill a water pither was a little inconvenient, but not a real problem. The restaurant was as nice as I remembered and we enjoyed several meals there. The impression that breakfast was included was a little disappointing in that it was only pan, cafe, y jugo. The location is good for getting into town, especially if you walk along the beach. Zicatela was a pleasant surprise, with good restaurants and shops, and a relaxed atmosphere. While the hotel and grounds are very charming, the service does not quite match that at other lower priced hotels. Too bad, because the promise is there.
Thank you very much for your comments, I am taking note to appreciate details in the hotel and hope your next visit will be more enjoyable.
We stayed at the Santa Fe Hotel the week of Jun 17 - 21 and it was GREAT! Location is THE BEST in PE, staff is cordial and attentive (Sonia...thanks for your assistance) and other than the fact that there was only ¨warm¨ water in the shower (who needs hot water with the great weather :), everything at the hotel was wonderful....spacy and confy rooms, great restaurant and unmatched views!! Definitely be back....hopefully very soon! Frank O.
Thanks for your comments, we hope to serve you very soon, and it was a pleasure to have you here in santa fe hotel these days.
Have stayed at the Santa Fe probably ten times over a 20 year period. It used to be reliably perfect.
Unfortunately the current office management is rigid and unresponsive.
The hotel no longer provides mini fridges, which are essential in the warm climate to feel you have a home away from home. Other lower budget hotels in PE provide fridges without hesitation.
The room we had pre-booked was not available, we were told b/c the toilet wasn't working...so we were place in a smaller room with a small balcony. Although the hotel was almost empty, we were unable to get a more spacious room.
On our last trip (November 2012) we could not convince the staff to provide hot water for our shower.
The non-management staff are friendly, warm, and kind.
There is a sense that no funds are available to maintain/replace toilets/fridges etc.
Other guests were partying at night and no staff intervened to suggest they keep the noise level down.
We await a change in front management before we will stay again.
Thank you for your comments.
I've just returned from another excellent stay at the Santa Fe in Puerto Escondido. I always count myself fortunate to be able to vacation at the Santa Fe, as it is truly the best place in this part of the world. Gracefully constructed, it is a place of beauty and serenity, which expresses a refined version of Old Mexico. The variety of rooms are all airy and full of light, with air conditioning and ceiling fans, doors opening onto balconies, and decorated with native crafts, such as bark paintings, rugs and embroideries. The staff, who dress in the beautiful garments of Oaxaca, are always welcoming and accommodating. And one eats well at the Santa Fe! The menu, which offers healthy and delicious food, includes fish and seafood, with many vegetarian choices. Two swimming pools for adults are available, along with one baby pool. Whether relaxing by the pool, enjoying one of the beautiful sunsets of Puerto, or having an excellent meal in the Hotel restaurant which overlooks the ocean, one cannot but be in a complete state of bliss. I have spent a good part of my life in various regions of Mexico, but the Santa Fe is the place I most look forward to returning to.
Gracias por sus comentarios.