We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“We cannot wait to get married here in Sept (2013)... Claire is THE BEST!!!” 5 of 5 bubbles
Review of Mulberry House

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Mulberry House
Ranked #1 of 2 High Ongar B&B and Inns
Certificate of Excellence
Chelmsford, United Kingdom
1 review
“We cannot wait to get married here in Sept (2013)... Claire is THE BEST!!!”
5 of 5 bubbles Reviewed 23 July 2013

We have our wedding booked at Mulberry House in September this year (2013) and I have come on Trip Advisor today to comment on how amazing the venue is, how helpful the staff are and most of all to praise our wedding coordinator Claire O’Sullivan. We are however shocked at the negative feedback that some individuals have left but we appreciate people are entitled to their say on here but I really would like to clarify how pleased we are with the service of Mulberry House and share our positive views with you all to help future visitors get a positive outlook on Mulberry House!

The venue is set in beautiful grounds, very delightful for memorable wedding photos and generally set in a calm ambiance which does nothing more than make you smile. The accommodation throughout has character, it is so clean and well maintained. We really liked Mulberry House back in April 2012 when we viewed it and Claire really did sell it to us so well. Claire is so passionate about what she does and this really makes a bride and groom feel at ease and she made us feel confident that Mulberry House would deliver the wedding of our dreams. Since booking, (which we ended up booking on the same date we viewed) we have not looked back since and have not had any regrets. Claire is so efficient, she is on hand 24/7 and whenever we call or email her about anything she comes back with answers immediately, she is more than helpful and we cannot thank her enough for everything she has done and is continuing to do! We have no doubts that our day will not be what we wish for and all in all if it wasn’t for Claire we wouldn’t feel as confident as we do. I (the bride to be) am very particular and my friends know me as a perfectionist – Claire is doing and has done so far everything she can to make sure I get what I want and to ensure my expectations are met!! Her passion for her job shines through and each time we have a meeting with her she expresses her excitement to us and we always leave with a positive buzz! It is amazing.

The day is now fast approaching and we really cannot wait to take our vows at this beautiful venue and look forward to Claire and her team making our day one to remember. We will be back soon after the wedding to provide on here a full review of our day just to clarify how fantastic our day really was!

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sbpbessex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

252 reviews from our community

Traveller rating
    125
    60
    32
    20
    15
See reviews for
77
66
9
41
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Essex
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 July 2013

I am getting married at Mulberry House next month and wanted to write a review to say how good my experience has been so far with Claire and the team.

Claire, the wedding planner, is always availble to offer help and advice. I feel like she truely cares about making my wedding the best day of my life.

I am a bit of a control freak and have been a perfectionist with every last detail of my wedding but Mulberry House have been extremely flexible, adapting their standard package to my requests. For example, my fiance and I were not convinced on any of the starters included in the menu choices so the Chef, John, kindly came up with a few tailored alternatives and invited us to a second tasting so that we could decide. Since we both work full time and long hours, Claire set up a conference call with herself and John so we could discuss the type of food we liked and arranged an evening tasting that was convenient for us. The final menu we have picked was well presented, fresh and delicious!

The reception staff are very polite and have allowed me to view all of the guests rooms in advance so that I can make sure I put my guests in the right rooms, accomodating their individual requirements e.g. extra beds/cots in the rooms, ground floor rooms for those that don't want to tackle the stairs, and even slightly cheaper rooms.

Mulberry House is a beautiful place and I am really looking forward to having my wedding reception here in August. Hopefully I'll be back on here with more praise after the honeymooon! xxx

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 9910587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 July 2013

We recently got married at mulberry house and it was better than we could ever imagine. Claire o'Sullivan is incredibly hard working and genuinely cares about her brides and grooms and family's . Nothing is ever too much trouble for her. Our day would never have been as good if it wasn't for you. The venue is stunning and the staff are so helpful . Our food was served professional and presentation was amazing . Our whole day from start to finish was planned to perfection. Our guests said it was the nicest wedding they have ever been too. I will recommend this venue to everyone if you have magical Claire O'Sullivan helping you along the way. She is truly amazing person

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 July 2013

My partner and I were guests at the wedding of Mr & Mrs Davy (July 2013) and we can honestly say it was one of the most beautiful venues we have attended for a wedding. The staff were polite, efficient and you could not ask for more. During the evening I was speaking to the bride and she said that Claire (her wedding planner) made the day stress free, everything Lisa wanted Claire made sure she had and it truly was an amazing day! Anyone looking for a wedding venue should defiantly take a look at this place!

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gemma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed 19 July 2013

I can't give a review of this hotel as I didn't get the chance to try it but can comment on the hotel's booking efficiency.

I booked a room at the hotel about a month ago (June) for a wedding we are going to at the end of August, two days ago I had a phone call to say they couldn't honour the booking because the hotel was booked for a wedding and the room we had booked had already been reserved for the mother of the bride.

Perhaps I am being unfair but wouldn't you have thought that the hotel would have ensured that this room was not put onto Bookings.com, and isn't it also reasonable to expect that they keep their bookings up to date so if an error like this does happen it is spotted straight away?

Luckily we have found another, nicer hotel to stay in but no thanks to Mulberry House who didn't even offer to try and find us alternative accommodation.

Realistically it is unlikely that I will need a hotel in Ongar again but if I do, I certainly won't be going to Mulberry House.

  • Stayed July 2013, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Polly08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 4 July 2013

When it comes to hospitality, attitude & customer service are everything. Unfortunately Mulberry House has little to no regard for customer service and the attitude of staff, and management in particular, leaves a lot to be desired.

Our friends wedding was almost ruined by the couldn't care less attitude to guests and total lack of coordination.

But don't waste your time complaining about the cold water, the stains on bed linen or the dirty rooms. The staff really couldn't care and the management couldn't care less.

The venue may look good outside but the whole experience has left a foul taste that will ensure we never return.

  • Stayed June 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank KatMil-147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 June 2013

Would like to thank the team at Mulberry House for their great service at an event my wide and I recently attended.

From the canapés on arrive through to the drinks after the meal, the service was faultless. This helped to make the golden wedding anniversary event that we were attending truly memorable.

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank petersoftware01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near High Ongar
7.0 mi away
Marygreen Manor Hotel
Marygreen Manor Hotel
#1 of 4 in Brentwood
4.5 of 5 bubbles 870 reviews
8.6 mi away
Greenwoods Hotel & Spa
6.2 mi away
Down Hall Country House Hotel
Down Hall Country House Hotel
#1 of 2 in Hatfield Heath
3.5 of 5 bubbles 1,583 reviews
Show Prices
Show Prices
Show Prices
14.5 mi away
Orsett Hall
Orsett Hall
#1 of 1 in Orsett
4.0 of 5 bubbles 542 reviews
6.0 mi away
Elmcroft Guest House
Elmcroft Guest House
#1 of 3 in Epping
4.0 of 5 bubbles 48 reviews
8.7 mi away
De Rougemont Manor
De Rougemont Manor
#3 of 4 in Brentwood
4.0 of 5 bubbles 677 reviews
Show Prices
Show Prices
Show Prices

Been to Mulberry House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mulberry House

Property: Mulberry House
Address: Chelmsford Road, High Ongar, Ongar CM5 9NL, England
Region: United Kingdom > England > Essex > Ongar > High Ongar
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in High Ongar
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mulberry House 3*
Number of rooms: 22
Official Description (provided by the hotel):
Ideally located near the M11 and M25 motorways, and on the A414 just outside Ongar, Mulberry House Hotel and Conference Centre is appreciated by many for its accessibility. Standing within 22 acres of landscaped grounds Mulberry House is also known for its tranquility and relaxed atmosphere, together with its facilities that create an ideal environment in which individuals, teams and businesses can focus on their work.A friendly and warm welcome awaits you when you visit Mulberry House with our professional staff and dedicated chefs working hard to ensure that all our guests are satisfied.Whether you are planning a wedding, organising a business conference, or visiting us for a meal, Mulberry House can cater for your needs.Culinary standards are high and we have an excellent reputation for first class cuisine. There is a large terrace for al fresco dining or pre-dinner drinks. We also have two restaurants, the Dining Room and the Garden Room, both of which seat 30 and are open to both residents and non-residents, offering traditional cuisine with a modern twist.Mulberry House was built in 1767 as a home for the local Squire. It took ten years to build and stands in 22 acres of landscaped grounds, which are enhanced by the lake, the only remaining part of an original Tudor moat. In 1788 the squire became the Rector of St Mary the Virgin in the village of High Ongar and the house was to remain the church rectory for almost 200 years. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Mulberry House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mulberry House Ongar, Essex - High Ongar

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing