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“Honeymoon Heaven”
5 of 5 bubbles Review of Capella Ixtapa

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Capella Ixtapa
Ranked #5 of 22 Hotels in Ixtapa
Certificate of Excellence
Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Honeymoon Heaven”
5 of 5 bubbles Reviewed 9 June 2014

My husband and I went to Capella for a romantic and intimate honeymoon. Capella went above and beyond our expectations. The beauty of the hotel and surrounding area is incredible. The room was lovely and the personal pool was fantastic. We loved the staff. Everyone was friendly, helpful and nice. We did the cooking experience with the chef and had an amazing day. We got a real taste for traditional local Mexican markets and food preparation. I would recommend this hotel to anyone who wants a more private and romantic trip.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review, 19 June 2014
Appreciated guest:

Thank you for your visit to Capella Ixtapa, we are indeed glad that you enjoyed your visit to our beautiful hotel. I want to take this opportunity to thank as well, for sharing such an important celebration as you honeymoon.

I am pleased to know you had a memorable experience and took advantage of the cooking class with the Chef.

We would to love to see you again at Capella Ixtapa and have the pleasure to assist you again.


Sincerely,

Eliezer Quinones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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651 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (173)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

My wife and I stayed at Capella Ixtapa for our annual anniversary vacation. To repeat almost any review you will ever read regarding Capella Ixtapa, the scenery, views, food, and service are second to none.

Flying into Zihuatanejo (non-stop from Houston) is a complete breeze and you can be at the hotel from the tarmac within about 30 minutes (compared to more crowded destinations like Cabo, Cancun, etc.).

As the title of this review suggests, this resort is designed to accomplish one main task - ensure a relaxing and serene stay. With that being said, there isn't a whole lot to do at the resort that doesn't fall within that construct. (Not necessarily a bad thing, but just a point of consideration for those who prefer to mix in some adventure, shopping, sight-seeing, etc.)

The "front-line" service staff at the resort is fantastic. Special acknowledgements are due for our Personal Assistant, Luz, who assisted us our entire stay with a warm smile and unparalleled service. Additionally, Miguel at the Terrace Bar served up great drinks, conversation, and was genuinely engaging.

The "behind-the-scenes" staff including the housekeepers could use some improvement. We often found room-service trays, plates, etc. just set in the hallway or in the bushes by our door for [presumably] another staff-member to collect (sometimes hours or days after the food was consumed!). Another time, we had to request our room be attended-to by the housekeepers as it was well into the afternoon and had not been cleaned / restocked. Additionally there were some maintenance concerns including a toilet-leak in our room (which was never resolved) and the hotel itself, be it impressive, showed visible signs of wear and tear.

The food at the resort was fantastic. The chefs flawlessly prepared authentic, gourmet, and unique items which my wife and I absolutely loved. As some reviewers have pointed out, the prices can be a bit steep, but like most things, you get what you pay for and the quality of the food is undeniable at Capella Ixtapa.

Our stay caught the front-side of the "rainy season". Every single day was met with pouring rain. We were told that this year's rain (2014) started about a month early, so I highly recommend that any prospective travelers do their research to avoid such an occurrence as it can definitely hinder your trip.

I would definitely recommend this resort to a couple looking for a romantic getaway. We stayed 5 days and probably could have sufficed with a long 3-4 day weekend. We hope to return one day in the future.

Room Tip: Pay a little extra and get a room with an uncovered infinity pool / sunny terrace. Additionally, we...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Blake S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review, 2 June 2014
Appreciated Guest:

Thank you for selecting Capella Ixtapa to celebrate your anniversary. I am pleased that you had a wonderful experience with us and that the view, the food and service created a positive impression. I really appreciate your recognition of the staff, I will make sure to convey the same to them.

I also want to take this opportunity to thank you for taking the time to provide us with your valuable observations; I will look into each of these items personally.

Thank you for this positive review.

We truly hope the opportunity to serve you again in the future.


Sincerely,


Eliezer Quinones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

Stayed for a few days to finish off our honeymoon. A hotel like this would cost 2-3x as much in the US. Outstanding everything from location to service to food quality. The food did seem a tad pricey, but that is to be expected with a destination hotel. Overall, I would highly recommend with no reservations. Excellent spot.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Luke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review, 19 June 2014
Appreciated guest:

Thank you very much for selecting Capella Ixtapa to celebrate your honeymoon.
I am glad to hear you enjoyed your stay. Thank you very much for taking the time to write about your experience.

We hope to have the opportunity to welcoming you back in the future.


Sincerely,

Eliezer Quinones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

The hotel is just 20 min away from the nearest airport (ZIH). There are plenty of cabs at the airport to take you to Capella for about $40. Once you enter the hotel grounds you are treated like royality from when you arrive until you leave. The hotel is built into the side cliff that faces the ocean. No matter where you are in the hotel you can hear the sound of the ocean crashing onto the rocks below. That sound is a constant whether you are at the swimming pool, eating breakfast, sleeping, walking around the hotel. All the rooms have sliding doors that open directly to the ocean. Waking up to the perfect warm (Spring) weather, the music of the ocean every morning is breathtakingly perfect. The staff friendly, accommodating, and well trained. The rooms are kept clean, free of bugs, and beds are made during the morning and turned down for the night. The bathrooms are good sized too with views the ocean when showering as well. The food is relevant and refreshingly Mexican. Most of the dishes on the menu (breakfast, lunch, dinner) are Mexican dishes with a twist of modern culinary techniques. An delicious a la cart breakfast is included in the price of the rooms. Lunch is best enjoyed at pool side, underneath an umbrella, with a coconut filled with coconut water and vodka!!!! The waiters are very attentive and friendly. They are all very well trained and will treat you like royalty throughout your stay. On one occasion we left some expensive sunglass at poolside and the next morning our poolside waiter (Ruben), informed us that he found the sunglasses and took them to front office. Some of the best, friendliest, reliable, and always helpful staff you will find in all of Mexico. If you do venture out to the local town of Zihuatanejo, you simple to to the front of the hotel and jump on a bus that takes directly into the town for approximately .80 cents (dollars)!!! The same bus can take you back and drop you off in front of the hotel. A cab ride will cost you approximately $20 (each way). Many people will complain that the hotel does not have access to a sandy beach, but for those of us who enjoy the constant harmony of water crashing throughout the hotel, this place is simply perfect. Cheers.

Room Tip: All the rooms face the ocean so they are all great!!!!
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jesse40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review, 30 July 2014
Appreciated guest:

Thank you very much for taking the time to write about your experience during your stay at Capella Ixtapa. Your feedback is very valuable for us. I am glad to know that you had a memorable experience.

We truly hope the opportunity to serve you again in the future.


Sincerely,
Eliezer Quinones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

Dear Capella, thank you for the room upgrade, to my deluxe suite with infinity pool clinging onto the edge of a cliff, facing the Pacific Ocean. The dramatic rock formations on the horizon took my breath away. I think I cried when I first saw you. My love affair with Mexico now extends to Ixtapa Zihuatenejo & my stay at Capella confirms my love of the genuine Mexican hospitality. Thank you Capella for the un intrusive yet attentive service. I appreciated being left to just hang out in that suite in my private pool with that incredible view. But you were always there when I needed you, and took care of all my needs with your gracious & prompt service. The massage at your spa was heavenly and just the ticket to help me unwind & get my holiday underway. I feel rejuvenated & inspired. Besos xx

Room Tip: Higher floor rims are more private and offer more sun all day.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nooshkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review, 30 July 2014
Appreciated guest:

Thank you for your visit to Capella Ixtapa, we are indeed glad that you enjoyed your visit to our beautiful hotel. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us.

We truly hope the opportunity to serve you again in the future.


Sincerely,

Eliezer Quinones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glendale, California
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

We just returned from yet another amazing Capella Vacation experience. This makes our third Capella property we have stayed at and it certainly didn't disappoint. The property is intimate and has a very casual elegance about it. The staff was amazing, which is something you come to expect at Capella properties. I highly recommend you splurge just a bit and stay in one of the Penthouses as you just don't want to leave. They have 3 restaurants on property and we never felt the need to leave, but the hotel was kind enough to make arrangements for us to dine off property one night and really went out of their way to make sure that our "off property" experience didn't disappoint.

The property is off the beaten path so if you want to be close to a downtown area you can either ride the bike bath, which we did one day to the public beach just for fun, but you are better off to take a taxi into town. But you really don't need to leave the property at all.

We made appointments at the Spa which we have done at all the Capella properties and again had a wonderful experience.

A special thanks to Andre, our personal assistant, for taking such good care of us and all the staff at the restaurants and poolside. You could just tell that everyone took great pride in the vacation experience they were offering to all the guests.

The only caveat is if you want a beach area to swim in you can't at the hotel, but you can walk down to their beach area and just sit on the shore and watch the waves crash against the rocks. However, the hotel staff will be more thant happy to assist you if you want to go to a specific beach for swimming.

Capella Ixtapa offers a different experience than their property in Cabo as it is just more casual and quiet, but I think that is what makes the Capella properties so unique - they each offer something just a bit different, but never disappoint!

Room Tip: All rooms face the Ocean so you can't go wrong - but splurge for the Penthouse.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mario F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review, 30 July 2014
Appreciated guest:

Thank you so much for your visit and thank you for your detailed review. We really appreciate your comments regarding service, it is with great pleasure we can offer exceptional experiences and service, as evident by your feedback.

We hope to have the opportunity to welcoming you back in the future.


Sincerely,

Eliezer Quinones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Casa Grande, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

We had a delightful week at Capella Ixtapa in April. Everyone talks about the upper floors but we were on the second floor and you could not see our room from anywhere above. The ocean view can't be beat. We spent many hours in our infinite pool. We love to climb stairs - but the elevator - needs some work. Loved our 'happy hour' presented to us each late afternoon. Food great - the Fish Market is a little pricy!! The spa service was lovely We loved the whole experience. I am sure we will be back.

Room Tip: We did not find any need to be up high. The 2nd floor was great. We had some sun and some shade, w...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lawrence F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review, 30 July 2014
Appreciated Guest:

Thank you very much for selecting Capella Ixtapa as your vacation destination. I am glad to hear that you enjoyed your stay.

Thank you for your visit and we do hope to have the possibility to host you once again in the future.


Sincerely,

Eliezer Quinones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Capella Ixtapa

Property: Capella Ixtapa
Address: Paseo Punta Ixtapa S/N | Zona Hotelera II Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Ixtapa
#2 Family Hotel in Ixtapa
#4 Luxury Hotel in Ixtapa
#5 Spa Hotel in Ixtapa
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Capella Ixtapa 5*
Number of rooms: 59
Official Description (provided by the hotel):
Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more   less 
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Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo

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