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Las Brisas Ixtapa
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Reviews (2,782)
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Reviewed 1 May 2014

We were a bit fortunate to be there in a slow week so it was probably even quieter than normal.
The very large adult pool was shared by one or two other couples. The beach has tons of shaded spots so there is no towel fiasco that you get elsewhere. The surf was rough so swimming wasn't recommended but it was quiet and isolated f on the other resorts. We were in a basic room. The patio had a fabulous view and was very private. Service was excellent at poolside and in all the restaurants. Very friendly staff. Access to ixtapa and zihuatanejo was easy by bus. We loved zihuatanejo and visited the beaches etc

Stayed: April 2014
4  Thank simpcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelloLBI, Manager at Las Brisas Ixtapa, responded to this reviewResponded 5 May 2014

Dear Guest:

We were very pleased to learn through the review that your stay was quiet, relaxing and with an excellent service at Las Brisas Ixtapa.

This motivates us to look for the continuous improvement to make our guests’ stays comfortable and memorable..

Thank you for your kind preference and look forward to your return.

Sincerely,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

We stayed at the Las Brisas Ixtapa from April 19-26, 2014 travelling with Air Canada Vacations on an all inclusive package as a couple.

We have been to several all inclusive resorts both in Mexico and the Caribbean. This is the first time we leave with a bittersweet feeling about our trip.

Pros:
- The hotel location is magnificent, surrounded by lush gardens and nature. It's a very large property with gorgeous views from remarkably private, large balconies. The architecture is amazing, and quite unique -- not your standard cookie-cutter fare. The rooms are a bit dated, but they are large, comfortable, quaint and clean. Great private beach, ample seating, quiet environment and sunset views.
- The staff are universally friendly, warm and helpful.
- Ixtapa is a nice break from traditional resort destinations like Playa del Carmen which are purely touristy. In fact, Ixtapa is where many Mexicans vacation. The hotel appears to cater mostly to Mexican visitors, which provides a nice opportunity to meet people from the country.

Cons:
- Food quality ranges from bad to acceptable. Selection is limited and the quality leaves a lot to be desired. You're a bit better off at the specialty restaurants though they are far from extraordinary. As a concerning sign of food quality and safety, both of us were stomach sick - this is a first after many years of travelling in Southern destinations. The food at the buffets and the Solarium lunch restaurant was often of an unacceptable quality. For example, the shrimp cocktail consisted of small rubbery white balls which were in fact shrimp that had not been deveined, soaking in an awful tomato sauce. The retaurant's gazpacho was the worst I've ever had. BBQ night at the Bellavista was, in a word, terrible - the meat was literally inedible, the brocoli was cooked to the point of being yellow and even the corn was so bad it couldn't be eaten. There is really no reason for this -- there is an abundance of fresh ingredients, and with a modicum of care and attention, the hotel should absolutely be in a position to provide consistently quality meals.
- The hotel's decision to offer both regular and all inclusive service just doesn't work. It totally misses the beauty of an all inclusive experience and culture where you don't worry about a thing, and feel at home. At Las Brisas, it seems that the all inclusive guests are in the minority, and it shows in the lack of focus on that experience - perhaps because the Mexican visitors appear not to choose the AI plan. Here, you have to sign for every meal or drink that you order, which leaves you wondering if there's going to be a surprise bill at check-out. For example, I ordered a mineral water at the pool and as I was leaving a staff member chased after me to ensure I had signed. The wifi is supposed to be included but following the regular online instructions will trigger a bill - apparently you have to call the front desk for a special code. This is not explained in the rather confusing leaflet about the all inclusive. In the end, fortunately we had no surprise bills upon checking out.
- Although the staff is friendly and numerous, there seem to be gaps in their coordination/communication so requests often seemed to fall between the cracks. At one meal, we would be served by two, three or four servers and there did not appear to be any systematic way for them to coordinate or share information. You might ask the first person for something, then minutes later another person arrives, and then a third... but never get that original item. It appears there is a lack of training in service.
- There isn't a lot of choice for indoor lounging areas, where you can relax, have a drink and a break from the intense sun. There is a lobby bar, but it's quite dark and really lacks atmosphere. It offers no service during the day, so there isn't really any life in that space. Most strikingly, the lobby bar is the first thing you see when entering the hotel - visitors are immediately struck by the bar's awful, dirty purple carpet that looks like it's been there for 30 years. The fact that the Las Brisas would allow this to be the first image they provide to guests signals a lack of attention to client service and a quality, refined experience.

Tips:
- Take advantage of the hotel's free wildlife tour onsite. Our guide Pablo was superb.
- For those travelling with ACV, we recommend the City and Countryside tour. It offers a great opportunity to get a lay of the land and learn about the general area. Our guide Pepe was excellent.
- If you have time, head to the El Faro restaurant which is right next door. The view of Ixtapa is breathtaking and the food is in another league from the Las Brisas.
- Take the opportunity to express gratitude to the staff. These people are hard working and friendly. Making an effort to say a few words in Spanish and showing appreciation with tips can go a long way.
- Be aware that the beach, while gorgeous, is really quite dangerous. There was a red flag up during our entire stay with massive, powerful waves. This is not a place for swimming or young children - if travelling with children, consider bringing life vests.

For those who have already booked here, don't worry - we enjoyed our stay, the friendly staff, gorgeous beach and sunset views.

If you are considering options, this is not the place to go if you are looking for a truly quality AI experience.

The bottom line? The Las Brisas offers the exceptional benefits of a private beach, amazing balcony with ocean views and a gorgeous, peaceful setting. The trade-off is a less than stellar level of quality, particularly sub-standard food.

  • Stayed: April 2014, travelled as a couple
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5  Thank Canadiantravelbliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelloLBI, Gerente at Las Brisas Ixtapa, responded to this reviewResponded 2 May 2014

Dear Guest:
Thank you for the detailed review about your recent stay at Las Brisas Ixtapa.
We are very sorry if we did not live up to your expectations and look forward to have the opportunity to regain your confidence and good will when your travels bring you back to this beautiful destination.
Sincerely,
The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

About five years ago I took my family to Las Brisas and since then have stayed in several other places in Ixtapa. Our standard of comparison always being Las Brisas. Although it's not the newest place on the beach, I appreciate several aspects that make it my preferred hotel in Ixtapa. First, it is QUIET, immaculately clean, and the staff is extrememely attentive, helpful and friendly. In comparison to other places, there is no pounding pop music poolside. The rooms are spotless, the beds comfortable, and the patio overlooking the ocean seals the deal for me. The food is also far beyond what you get at other A.I. resorts, and you can always order a la carte if the buffet doesn't appeal to you. Some people might not like the walking required to get around the expansive grounds of Las Brisas, but I welcomed the opportunity to burn off calories from the food and drink (try the "Ojo de Vibora" mezcal!). The architecture is airy, unobtrusive, and blends well with the jungle-like surroundings. I also love that Las Brisas has its own beach, which is long, wide, full of beach chairs, and easily accesible by elevator and stairs (no vendors, either!). When you want to retreat from the sun, the Lobby Bar is great, as the ocean view is right in front of you and there's a constant cross breeze through the wide open spaces. But, please, won't you tune the piano?! It's a great place for couples and families; there were no groups of "spring-breaker" type folk trying to see how much they could drink or how much of a scandal they could make. A jacuzzi would be nice, though! We stayed at the much newer Azul Grand last year and enjoyed its modernity, but they have NO beach to speak of, and it's a typical shiny, glass tower (albeit, a very nice one...). We had a great time and will be back!

Room Tip: All the rooms have unobstructred ocean view, with a hammock on the veranda.
  • Stayed: April 2014, travelled with family
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1  Thank Nick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelloLBI, Gerente at Las Brisas Ixtapa, responded to this reviewResponded 2 May 2014

Dear Guest:
Thank you for sharing with us the nice review of your recent stay at Las Brisas Ixtapa.
We were very pleased to know you enjoyed our services and facilities. Please take note that our commitment is to continue improving to exceed our guests’ expectations and make their stays a unique experience.
Look forward to have the pleasure of welcoming you back to Las Brisas Ixtapa soon.
Sincerely,
The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

as always, the physical plant and staff at Las Brisas are stellar.
as usual, the issue is how management will screw it up, but they cannot overcome the beautiful property and warmth of the staff.
the beach may be public, but the access points aen't - the most peaceful beach experience in mexico!!
there IS liquor in the drinks, and the mexican & italian restaurants are great
the beach kisosk ( food) is good
management did do poorly with the las brisas restaurant

as a LOONG time customer, a problem is management's decision to dabble in the all-inclusive game. i don't do all-inclusive, and would think that if you did, and find 1/2 of the menu items "off-plan," it would be disheartening.

GREAT PROPERTY & GREAT STAFF!!!

Room Tip: stay on the north wing - above 14 if you can
  • Stayed: April 2014, travelled as a couple
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1  Thank renorichdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelloLBI, Gerente at Las Brisas Ixtapa, responded to this reviewResponded 2 May 2014

Dear Guest:
Thank you for your time in sharing with us the nice review in reference to your recent stay at Las Brisas Ixtapa.
It is very important for us to read the comments of our guests in order to measure the quality of service we are providing to make their stays comfortable and pleasant ones.
It will be a great pleasure to host you again at Las Brisas Ixtapa.
Sincerely,
The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Travelled there in March of this year, 4th time in Mexico but first time to Ixtapa, loved Ixtapa and would return but not to this resort.Pros:Private beautiful beach, all rooms face amazing view and friendly staff.Cons: Terrible food, am almost positive there was no liquor in any of the drinks, if you are there just for some rest and relaxation it will be perfect but there is not one thing to do at this resort...no swimming in Ocean as water VERY rough on this side.

  • Stayed: March 2014, travelled as a couple
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Thank LoriWish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelloLBI, Gerente at Las Brisas Ixtapa, responded to this reviewResponded 2 May 2014

Dear Guest:
We appreciate the review of your recent stay at Las Brisas Ixtapa.
We are sorry if we did not meet with your expectations. and sincerely hope you will give us another opportunity to service you again to make your stay a pleasant one.
Sincerely,
The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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