This was the best family vacation I have ever had. It’s a smaller resort compared to the other all inclusive resorts I have been to (see my other reviews). I asked one of the GOs and he said there’s a maximum capacity of 1,000 guests and they had 600 guests the week we were staying. This smaller atmosphere really contributed to the feeling that you were guests in Flavia and Mourad’s (her partner and second in charge) home rather than a paying customer. Flavia really went out of her way to say hello to you at least once a day and ask how your stay was. The GOs were really great too. We had meals with a GO almost half of the time we were there. They really make an effort to get to you know you and make you feel like you aren’t just a number. As Daniel (one of the GOs who ran the bar) said on our first night, this is an all inclusive, “but the feel is not the same” and he was absolutely correct. We enjoyed meeting Daniel and dining with him later in the week. As one of the other guests mentioned Daniel really stands out as a GO since he is so well spoken, intelligent, and polite. We also made friends at Club Med Ixtapa that saw us off when we left the resort so this is a place where it is quite easy to make friends.
Before the vacation, we received a post card from Flavia welcoming us to the resort and several emails on what to expect. This was excellent as I’ve never received any communication before any other vacations we booked and really built up excitement before the trip. We received a really warm welcome and after that we were shown our room. We were a little disappointed in our room and that was quickly resolved after a few days (see my room tips for details). Thanks to Camille and Ingrid.
The food was really fantastic and my 3 year old daughter really fell for the French chef. He was so welcoming and every time he saw her he said “La Princesse” and she would giggle. She would go right up to him so he would take notice of her and give her a little attention. At the buffet they had theme nights. They had Brazilian night, Morroccan night, Mexican night, etc.. All the food was excellent. We ate at the sit down restaurant Luna Azul which was also excellent. You need to make reservations and it serves Mexican fare. There’s lots of kid friendly options and my daughter loved the pizza and quesadillas. Also the French style baked goods were excellent. We could not ask for better food.
Petit Club – My daughter is 3 years and old and was pretty resistant to going so I only sent her a few days, but this is an excellent option. Although she was fine after I left her there afterwards. They keep you on a schedule and vary things a little daily. The women who care for the kids are really caring. There is a charge, but children under 4 are free so this is worth it if you need a little me time. I would like to thank Myra and another woman (I don’t know her name) who always said hi to my daughter and made sure she had her turn at the piñata party. My daughter was too young to participate in the older Clubs, but with the families we made friends with I could see the clubs gave the parents a lot of freedom. The kids enjoyed the clubs and would make friends. The parents were free during the day and often dined alone even during dinner time. A family we made friends with had a teenage son and the mother said her son only came back to the room after midnight. So if you want to vacation with your kids and have some free time too this is a great option.
Activities – There were so many activities that can keep you busy or you can do nothing at all (my choice). My husband did the ping pong tournament, soccer, beach volleyball, sailing, petanque, etc.. I did Zumba and they had a really good guest Zumba instructor. The group fitness classes were top notch. Also, Aqua Gym was great and they also do a water dance class (I think this was Crazy Signs???) that is similar to the dance they do after the show at night. Mourad was the MC at the aqua dance and I wish I had a chance to participate, but I only saw it as we were leaving as I spent the entire day at the beach and only was at the pools during late afternoon. I’ll try it next time. We didn’t try trapeze or archery, but those look like good options. They also had some good kid activities. One day a week they had Christopher Columbus arrive on the beach and the kids were so cute dressed up in their native costumes. We had the pleasure one night of dining with the GO Christian who played the Christopher Columbus role. We also did the tie-dye event (to save money you can bring your own shirts or buy them there) and the kids piñata party. Night time entertainment was also great. There was a Michael Jackson show, Brazilian, Mexican, Moroccan night, etc.. The shows followed the food theme nightly. The GOs really do a great job with the shows and afterwards was dancing. Club Med Ixtapa has a special song and dance that is done after almost every show. They sometimes bring the kids up and even my 3 year old loved to dance. Nightly group dancing lead by Flavia and the GOs was really fun.
Not much can be improved. I did read another review who mentioned the bees and there are lots of bees. My daughter actually got stung by a bee so be careful. This could be really dangerous if you allergic to bees. The bees are particularly attracted to fruity drinks and I liked the pina coladas and ordered a few a day and my daughter liked the Hello Kitty and Barbie & Ken drinks. They have some drinks for kids named after kids favorite characters. Also, sometimes there’s bird poo and one time I encountered Iguana poo on our lounges by the beach. To my horror my daughter touched the iguana poo, but there’s not much the resort can do to stop nature from happening and do a fairly good job of keeping it clean. Also some of the Front Desk could be a little more patient at explaining things. I was totally confused because when I inquired about my room one of the front desk staff said I was in a club room, but we had booked a Deluxe Ocean View room and when my husband had stomach illness I inquired about getting him medication and the woman at the front desk was short with me and said the nurse needs to talk to or see my husband. But, I talked to the nurse and he gave me some medication that had my husband fixed up in almost no time. Thank you, Hermes for giving us medication so my husband could still enjoy his day. The nurse is an excellent option if you get ill during your stay since there is no extra charge and he can really fix you up. Photographers can be a little annoying but they do a service. I was interested in some of the photos, but they are really pricey. The package I wanted to get was 5 prints and 10 on a file for 1500 pesos. That is a lot of money. I would take my own pictures.
Facilities – This is a smaller resort. I’ve stayed at some resorts with multiple pools, private pools for higher end rooms, gorgeous view pools, and swim up bar pools. Other resorts I have been to were so large you need a tram or golf cart to get around. This is not one of those resorts. You can walk every where. The pools are nice, but there’s only a main pool and right beside it a kid pool. There's supposed to be an adult pool somewhere but I didn't see it and I think it doesn't get much use. There's one main buffet restaurant. And there's two others one of which isn't open all the time. Rooms are nice and clean, but nothing really fancy (will review more in room tips including location info). Spa was nice and I had the Harmony package which was facial and massage for 75 minutes and it was heavenly. Spa facilities were nice, but there’s no Jacuzzi or sauna. It’s really hot in Ixtapa so I don’t think these are necessary. There’s a really nice view from the window in the waiting room of the spa. Tips are only in cash and I did not carry any with me. I took an envelope and returned the tip the next day. Prices of spa are similar to US mid range spa prices, so not too expensive but not cheap either. Public bathrooms are super clean. I think they clean them every hour or more. Every time I went in there they were spotless and I'm a germophobe. For a Club Med vacation you are really paying for the Club Med experience with Flavia, Mourad, and all the GOs who do a really great job at presenting this and not a luxe experience.
There were other GOs we encountered who dined with us and really made us feel at home as did Flavia and Mourad and we could not be any happier with our vacation.
- Official Description (provided by the hotel):
- Discover the wonders of Mexico during your stay at Ixtapa Pacific, a heavenly Mexican hacienda-style all-inclusive resort, elected as one of the ‘world’s best’ family resorts by Trip Advisor. Travel to Club Med Ixtapa Pacific and enjoy a carefree all-inclusive vacation in spectacular sceneries, as the resort is nestled between the Sierra Madre mountains and the shores of the Pacific Ocean. A hassle-free stay for you, an adventure for your kids: practice your favorite sports, indulge at the Spa* or relax on a lounge chair on the breathtaking beach while your children are entertained at Club Med's world-famous Children's Clubs with dedicated activities and sports for children and teenagers, for each age group, and all coordinated by qualified and enthusiastic professionals. Already one of the best family resort for those traveling with babies, this environmentally-friendly hideaway also offers activities for adults. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Travel Republic (UK), 5viajes2012 S.L. and Club Med so you can book your Club Med Ixtapa Pacific reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Club Med Ixtapa Pacific Hotel Ixtapa
- Club Med Zihuatanejo
- Zihuatanejo Club Med
- Ixtapa Club Med