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“"Such a diference from the pictures to the actual outcome"” 1 of 5 bubbles
Review of Krystal Ixtapa

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Krystal Ixtapa
Ranked #21 of 23 Hotels in Ixtapa
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“"Such a diference from the pictures to the actual outcome"”
1 of 5 bubbles Reviewed 3 January 2014

We recently stayed in Ixtapa in November. We reserved the master suite at the Krystal Hotel, at the moment we arrived we saw the hotel empty, marks of mold all over the place. When we got checked in and finally went to our room we could immediately smell mold. There were no screens for the balcony, and the shower heads were broken. As soon as we turned on the air conditioning the smell of mold was so powerful, we only stayed one night and we were planning on 16. We tried to see if there was another room we could transfer to but the other ones that they showed us had even more of a terrible smell of mold. I would not recommend this hotel to anyone, it was such a surprise to see the pictures online and what actually happened. We had to call the lobby 3 times to send somebody up to open the servi bar, which was not even plugged in or actually working. None of us could sleep that night we stayed, we did not want to turn on the air conditioning due to the smell, we decided to open the the screen doors for some fresh air but were worried if any little bugs would come in because there were no screens. The sheets of all the beds were very dirty and smelled really bad, it seemed like they have not washed them in a while. We were happy to get out of there the next morning, and to some place 1000 times better. I would not recommend this hotel to anyone, especially a family.

Room Tip: "Don't be fooled by the pictures and the brochures"
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  • Stayed November 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Ana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, 9 January 2014
Good morning!!

Thanks for your suggestions... we really sorry that you didn´t have a great vacation staying with us... we´re working on it.. we hope you give us other chance to prove you our good service..

Thanks again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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655 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 December 2013

This was our 4th time at this resort. We had a great time. The hotel and the grounds were very clean. The staff has been there for years and were wonderful. Our room was an ocean view and in very good shape. We come during the low season and we get the best service.
The food does need improvement. We do not buy the all inclusive. The buffet is not very good to our taste. The menu items are ok. We enjoy the restaurants across the street and in Z.
Their beachfront is fantastic, but they do need to clean it up regularly like they do the pool area.
We will return.

Room Tip: Upgrade to a deluxe ocean front room.
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Harvey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, 31 December 2013
Hello!!

Thanks for your comments... we´re glad to hear you had good vacations..
We would like you to be here in a future..we´re working on your suggestions and don´t forget that we are here to pamper you...

Have a nice day!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago
Level Contributor
154 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 bubbles Reviewed 13 December 2013

I recently spent a week at the Krystal. This was at least my 4th time staying here. The hotel has changed dramatically since my last visit. I will not stay here again and I would recommend that you do not either. The hotel has morphed from an American tourist hotel to a Mexican family hotel which is fine as long as you want this type of place to stay. The great seaside restaurant has been closed and much of the food is now buffet style. There were two fist fights at the pool by people fighting over lounge chairs. There was a domestic incident in the hallway outside our room that the police were called to quell. The "security" man at the pool was downright hostile to Americans. He allowed Mexican swimmers to wear T-shirts in the pool but he made Americans take them off, no matter how sunburned they were. A very nasty fellow this "security" man. Our room was in disrepair. I am 6 feet and 200 pounds and I could hardly get the balcony door to open or close due to corrosion. The cabinet doors in our room were hanging by one hinge. The air conditioner worked only periodically and was worked on often by the hotel staff with limited success. No other rooms were available to move to. After many wonderful stays at the Krystal I am sorry to say that I will not stay here again. There are many better places to stay in Ixtapa than the Krystal.

Room Tip: Ocean side rooms are great for view. Check room mechanicals/balocony door and amenities first for w...
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  • Stayed March 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Minneapolisdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, 21 December 2013
Hello Good afternoon!!

Thanks for your suggestions... we really sorry that you didn´t have a great vacation staying with us... we´re working on it.. we hope you give us other chance to prove you our good service..

Thanks again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ixtapa hotels

Winnipeg, Canada
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 26 September 2013

We stay here every year in February for 1 month with 5 other couples. Our friend "Big Mike" has been going here for 20 years. We love the location as it is central to everything in Ixtapa and located at the center point of the big beach. The staff outside are great, Jose, Annabel, Martha and Jesus are fantastic and they always provide us with great service and always welcome us back and remember everyone by name. The pool is awesome and never overcrowded. Front desk people are ok and friendly, as is Liceth and Diana. We dont go ALL INCLUSIVE as we enjoy the restaurants in town and buckets of beer at the pool are cheap. We stay on 8th floor or above as we think these are the nicest rooms and views. Be back Feb. 7th 2014 for our annual party, see u there and say HI..

Room Tip: Stay above the 7th floor for newer room and fantastic view. All rooms are ocean view so DONT pay ext...
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  • Stayed February 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mexlover49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, 30 October 2013
Hello!!

Thanks for let us know you comments... we´re glad that you had a great vacation... we´ll be waiting for you on February 7th 2014

Have a nice week!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northfield, Illinois
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

We have visited Ixtapa at least 8 times and always stay at the Krystal. You cannot beat the location. The service in all areas of the hotel is excellent. We decided to try the all inclusive on our most recent visit. It was a good value for breakfast and lunch and drinks during the day. We passed on the dinner buffet because it was nothing really special and we have our favorite restaurants in town where we like to dine. Some renovations have been done in recent years but it still needs a little work, especially the palapa area. They need new furniture out there. The bathrooms in the public areas are also a little shabby and need some updating. Another disappointing feature was that they don't cash traveler's checks or exchange money at the front desk anymore. It was a hassle to go to the bank to get cash. It would also be helpful if they could be a little more helpful with knowing Mass times in local churches.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PSNfromNorthfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, 30 October 2013
Hello!!

Thanks for take the time to let us know your comments about the service..that help us to be better.... we´re working on your suggestions.. we really care to make a great vacation for you...


Thanks again
Ragards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rock Falls, Illinois
2 reviews
5 of 5 bubbles Reviewed 6 September 2013

my husband and I stayed at the krystal on our honeymoon in march of 2002. it was so beautiful. the views and the people were amazing. we have friends that own a condo next door at another hotel so we were not on an all inclusive stay. they took us all over mexico and we had an amazing time. we ate somewhere new for every meal. we walked most places and it was such a neat experience. we decided to have breakfast at the hotel one morning. it was absolutely, by far the most amazing breakfast I have ever eaten in my life....until we got our bill. we paid no attention to pricing before eating and come to find out....the breakfast was like $30 a person. omg! we were in shock but it was worth every dollar of it and ide definately pay that again to have it again.

Room Tip: I don't think you could g wrong with any room
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  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wendi d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, 24 September 2013
Hello!!

Thanks for taking the time to let us know your comments about the service.. we really care to make a great vacation for you... Do not forget that we are here to pamper you...

have a nice day!!

ragards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niles, Illinois
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 9 August 2013

Nice, clean hotel. Amazing pool and beach. Beautiful, cared for grounds. Plants blooming, looked like a tropical paradise. Very cool swim up bar and tanning ledge. My family and i were very happy with the hotel. Food okay. My kids loved parasailing and the rock with slide/jump pad. Very happy I picked this hotel. Great vacation!

Room Tip: Choose the ocean view! Worth every penny
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  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, 30 October 2013
Hello!!

We are glad to hear that you had a really good vacation on your stay here..hope to see you soon and do not forget that we are here to pamper you, we´re going to be waiting for you the next vacation... have a good day..

Thanks for your comments!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Krystal Ixtapa

Property: Krystal Ixtapa
Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Ixtapa
Price Range (Based on Average Rates): £
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Official Description (provided by the hotel):
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal

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