I can’t decide if the Krystal is a bad four star resort or a good three star resort. It has all the amenities and traits of a great hotel with poor delivery.
We stayed at the Krystal for nine days in Mid-February of 2014. The location is great; it is right on the beach and across the street from a fun touristy area with plenty of shopping and food. We opted out of the all-inclusive package and we are glad we did. There is so much excellent food that is walking distance to the hotel and the hotel buffets didn’t seem very appetizing. The view from our room was AMAZING. We were on the top floor and near the middle. The room was nice. New TV, large walk-in shower, comfy bed.
We never knew if we would have hot water or not. Sometimes it would take 10 minutes for the hot water to kick in; sometime it would go cold two minutes into a shower; twice we lost water altogether. The Wi-Fi was equally as reliable.
There were no ice machines for guests, and no fridges in the rooms. I requested ice from room service twice. Each time they said they would be right up and didn’t come. Finally I snagged an ice bucket that I found lying near some dirty dishes in the hallway (my wife was appalled). And I would go downstairs and get ice from the bartenders.
The customer service at front desk was not the greatest. They didn’t seem friendly and don’t speak much English. However the pool waiters (Jose & Jesus) were quick, professional, and very friendly.
It didn’t seem like they were trying hard to improve. I saw in an earlier review that someone complained about missing toilet seats in the lobby’s women’s room last December. The Krystal replied to the review and said they are working on improving things. Well guess what? Two of the toilets were still missing two months later. Come on Krystal! That kind of thing leaves a really bad impression and it is an easy fix! It would cost $30 and time minutes of labor.
Our room was cleaned very well and sometimes the house keepers would leave us with some fun towel art (swan or a heart on the bed). Additionally the air conditioning worked great. They had a lot of hotel security, and I always felt very safe.
In short… Great view, decent pool, right on the beach, very affordable, walkable, felt safe. If you are adventurous and you can put up with the “little quirks”; it is a good hotel for a fair price. If you have high standards, and want top quality; I would recommend staying somewhere else… That being said, I’ll be back next year.
- Official Description (provided by the hotel):
- Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more less
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- Also Known As:
- Krystal Ixtapa Hotel Ixtapa
- Nh Krystal Hotel Ixtapa
- Nh Krystal Resort Ixtapa
- Nh Krystal Ixtapa
- Ixtapa Krystal