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“We can't wait to go back!!!!”

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Holiday Inn Resort Ixtapa
Ranked #16 of 22 Hotels in Ixtapa
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“We can't wait to go back!!!!”
Reviewed 28 April 2014

Where to begin – (we are a 30 year old couple) we travelled with a group of 8 – ranging in age from 14-65 and our stays varied between 7, 8 and 10 days. If you have never been to Ixtapa and are unsure…. – YOU NEED TO GO!!

The Presidente is in the perfect location! You almost don’t even need to leave the resort. If you do like to venture out, right across the street is Senior frogs, as well as shopping and other little restaurants (Literally right across the street) and if you want a flea market –it is only a 3-5 minute walk off the resort.

The only time we took a cab was to go snorkeling in Zihuatanejo. 80 pesos and they drop you off right there. You walk down a boardwalk, pay 40 pesos per person for a round trip on the boat, they bring you right to the island (BRING WATER SHOES – IF NOT SNORKLING) and you can snorkel right there off the beach. They have umbrellas and tables set up and will come around and take your food or drink order. (*Note- make sure the price on the menu is in Pesos) Way cheaper then doing an ‘excursion’ and we were a group of mostly females traveling.

The pool was excellent! And appeared to be cleaned EVERYNIGHT!! It was not too cold, yet refreshing when you needed to cool off. The staff at the pool bar Victor and Humberto were great, as well as the staff taking your drink orders from your chairs. When it comes to chairs… the first ones to go are the shade chairs around the pool but there were plenty chairs to go around. Getting a spot on the beach under the palapas was not an issue at all! OMG how could I forget – The Presidente has the largest, softest pool towels I’ve ever come across at a resort. More than impressed! However… keep an eye on them as on a few occasions we had other guests try to take our towels. ($30.00 charge for each towel not returned)

The Beach in front of the resort is the best beach we have been to. The sand is soft in and out of the ocean, no rocks, no coral, and no need for water shoes! The best part – YOU CAN SEE FISH right there! The sand was great for beach volleyball! While we were there, the waves were breaking pretty close to shore – but if you swam out just past where they were breaking (yes you could still touch) it was the perfect location to float.


The rooms were very clean and the beds were beyond comfortable!! We upgraded to a pool view. As a note: There are no Coffee pots in the rooms and not all rooms have a bar fridge – no big deal. 2) If you do have a bar fridge, they charge you $15.00 to re-stock it every time (again no big deal) 3) They have shopping literally right across the street – where you can spend 4.00 on 4 large bottles of water. We chose to go across the street and shop. Worked out perfect! And to be honest… we had a bar fridge and barely used it.
- We did not stay in the ‘tower’ but rather the newer part of the hotel – room 3212.
- The honest truth about the room – it wasn’t fancy, it was clean and was just what we needed. We did have to call room service twice as our safe broke – they were there within 15 minutes and replaced the pad lock, and on the other occasion our toilet lever broke. Again we called and with in 5 minutes we had someone at our door to fix it. I was MORE then satisfied with how quickly they responded and quickly it was fixed. Stuff happens – no big deal
- Oh and for the ‘light’ sleepers – the music shuts down at midnight. People walking down the hall sound as though they are having a conversation right outside your door. The sound seemed to travel no matter where they were talking. We had no issues sleeping – neither did any of our fellow travelers. If you are a light sleeper….. Consider this the warning ☺

The food was average→ Good → really good. No complaints, however after 10 days… we were ready for a change. Our travelers who stayed for 7 and 8 days had no complaints.

It seemed that no matter where you went in the resort the staff were beyond helpful and nice. From Jorge the concierge, to the front desk staff, the bartenders, the waitresses in the sports bar → Mary Lou attempting to teach us how to salsa…. All the way to Abel the manager at the restaurant, who by the way, makes the best Spanish coffees as well as Crepes and Carmel bananas…. I assure you we still crave those crepes and bananas. It was an extra charge - but WELL WELL WORTH IT! It honestly felt as though everyone went out of their way, for you.

All in all this was by far the best resort we have been to.
Location – A+
Weather – A+
Cleanliness – A+
Staff – A+
Beach – A+
Food – B+

I have no complaints and only tips to provide new guests. We already cannot wait to go back – and 2 from our group that stayed 8 days this go around – will be looking to stay for 10 the next. It seemed everyone we spoke too had been to the resort numerous times. It was Tom’s 8th year there. The group from Minnesota had been there 12 years in a row – and now I UNDERSTAND WHY – It has everything I’ve been looking in for in an all-inclusive vacation, why go somewhere else ☺

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nicole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (208)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Faribault, Minnesota
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2014

it was a nice enough place, rooms were clean but they don't restock your frig with water or pop unless you call ask. We ordered room service one of the nights, very good!! Would have been nice to see a listing of different things the resort does, wasn't really able to find anything like that. Didn't know they have a huge big dinner on ones of the nights on the sand and we had already made plans. Plan your exercursions at the hotel, much cheaper then ahead of time.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Cynthia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan
Level 5 Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 April 2014

If anyone is planning a dream vacation this is a awesome place to go. The staff, the food,The beach and weather are all great. In the 10 past years here we have not ever had a rainy day, we go there the last weekend of Feb every year. We are now working on our next trip for 2015.
The entertainment is also great. We had to spend one more day then exspected because of travel problems and the staff worked with us for a great price for the night. Ya I know right? Just had to spend one more day in Mexico. LOL
I just wish we could go there 2 times a year so we would not have to wait so long to see all our friends down there, Believe me you will make alot of friends as everyone is very very nice at the Presidente.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brybs03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2014

The staff are wonderful, Abel is my favorite waiter. The food is amazing, the hotel is clean and it seems to attract a good group of guest! The disco was really fun with no rowdies/drunks! I have no complaints. We are planning to go back next year. I have also stayed at many resorts over the years and this is the first time we plan to go back to the same resort! This is mostly due to the great staff. This is also a great resort for families.

Room Tip: I would choose the pool view room and not the tower as its too far away from the activities. The dis...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doreen U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 April 2014

We have now stayed here 9 times and each was a great experience. Hotel staff is highly cstomer service oriented. Management from the top down is quality, quality, quality. Jorge at Concierge; Hugo in activitiies and entertainment; Abel in the restaurant; even Cleo the towel man -- they are all amazing.

Suggestion for those from Canada and the USA who do not speak Spanish. Do not go during Easter season (week before or week after. More crowded, with more children and virtually all will be from Mexico. Unless you speak Spanish pretty well, you likely will not get a chance to meet many new people (which we find a very nice benefit of vacations).

Room Tip: The tower provides fabulous views. Nice rooms on the "quiet pool" side will be great if t...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
Level 5 Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 April 2014

Unfortunately we've only spent a weekend in this hotel, but it was great. We had a really nice and big room with a balcony and ocean view. There was even an ironing board and an iron.
The food was good and plenty. The waitresses were always very friendly.
There are plenty of sunbeds on the beach and there are two pools: One for relaxing and one more "active" one. The best thing was the swim-up pool bar.
On Saturday evening there was a Mexican night with lots of Mexican food and shows.
The only thing we were disappointed about was that at midnight the bar closed...

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Collins
1 review
Reviewed 30 March 2014 via mobile

We have stayed at this hotel for several years now and we will keep on returning. All of the staff are wonderful. It is so easy to enjoy yourself without ever leaving the property. If you are traveling with a large group of friends this is the way to go. Jorge, the head concierge bends over backwards to help. Abel, the head waiter is awesome and attentive. Carlos is the best drink server on the beach. Get to know these wonderful people and you will have a great experience. Beth McGregor

Stayed March 2014, travelled with friends
Helpful?
Thank bethiej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Ixtapa

Property: Holiday Inn Resort Ixtapa
Address: Boulevard Ixtapa S/N | Lote 2, Ixtapa, Zihuatanejo 40880, Mexico (Formerly InterContinental Presidente)
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Ixtapa
#12 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Resort Ixtapa 3.5*
Number of rooms: 420
Reservation Options:
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Also Known As:
Intercontinental Presidente Ixtapa Hotel Ixtapa
Presidente Intercontinental Ixtapa
Intercontinental Ixtapa
Ixtapa Presidente
Presidente Hotel Ixtapa
Presidente Ixtapa

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