April 11 – 18. My husband and I with another family and small child choose this resort because it was a family resort to relax and unwind. We were wrong! We have been travelling for many years and this is the first time that we felt intimidated and frightened (before the earthquake). The first couple of days were wonderful. The service was exceptional, the food was plentiful, chairs were available around the pool/beach and the resort and the rooms were very clean. Our WestJet Rep told us on the first day that this was going to be the busiest week and weekend for Mexican tourists. He failed to mention that it would become the ‘Mexican Spring Break’. This would have been good to know when we talked to a sales rep prior to booking the trip, as we avoid the college spring break for this exact reason. I do not recall reading about this Mexican holiday time frame anywhere from the travel agency. The Resort became very full and there was music until 4 am, the service became slower, the ordered food was cold and the buffet had a limited selection of food because many containers were empty. The signs in the buffet were mostly in Spanish and the entertainment was done mostly in Spanish with a few English words. We couldn’t get chairs around the pool or beach and when we did our things were moved. The beach was so full that you couldn’t walk down it due to all the locals setting up their umbrellas and chairs on the beach. At night, we could hear partying in the hallway, yelling (in Spanish), banging on doors, etc. One morning, there was some noise in our hallway and when we later left our room for breakfast, there was a young man laying on the floor with blood on the window and wall. We were told to go back to our room, when we came out later we found everything was cleaned up with no notice to us. We were not sure if it was safe to come out yet. The next evening after dinner, we wanted to go back to our room and at the front of the Resort there were many police cars with their lights flashing and there were a group of young men throwing bottles at the police. We had a hard time explaining this situation to the four year old in our group because her Mother was so upset. We did not report any of this to the management because of another Canadian couple were harassed and followed to their room by a group of young men and they threatened them right in front our their room door. Management handled this by providing them the Presidential Suite for a few nights for this incident. And then on our last day, the earthquake happened. The resort handled it very efficiently but after everything that had happened earlier in the week, we couldn’t leave soon enough.
In summary, the first few days of our trip were great, BUT once the Mexican celebrations began it was not a trip we enjoyed at all. It was just that the atmosphere around the resort completely changed overnight.
- Official Description (provided by the hotel):
- The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more less
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- Also Known As:
- Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
- Hotel Dorado Pacifico
- Dorado Pacifico Ixtapa