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Sunscape Dorado Pacifico Ixtapa
Ranked #6 of 22 Hotels in Ixtapa
Swift Current, Saskatchewan, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“One of the Best”
5 of 5 bubbles Reviewed 2 September 2014

This was one of the best places we ever stayed at. Customer service and friendliness was wonderful. The hotel is clean, and very nice and all our needs were accomadated. It is a fun, family resort with activities for all. All but one of the a la carte restaurants are walk in, which is a nice change from always having to reserve far ahead. The beach is the cleanest of any area we have ever stayed at...impeccably so! Nightly entertainment, movies and activities for kids, great food, fantastic all around hotel. We will be back and we tell all our friends about it. Oh and the weather there is always hot - bonus!!!

  • Stayed April 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
8 Thank Aline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, 4 September 2014
Dear Aline G,


First of all, thank you very much for taking the time to post a very nice review of us on TripAdvisor, it is very important for all of us. We are so happy to know that we met your expectations.

We really appreciate your preference and recommendation to our resort. We are very proud and will continue working hard to provide you the best service and product.


We hope to see you soon at this your home away from home, Sunscape Dorado Pacifico Ixtapa.


Sincerely,

Jesús Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,168 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (541)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California, United States
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 September 2014

My Family and I visited this place August 2012, we had an AMAZING time here at Sunscape Dorado. We were welcomed and greeted by friendly staff who showed us around the hotel and to our room. The food was really good as our family invaded all the buffets and restaurants there. I really enjoyed the Japanese restaurant. The bartenders always made me different drinks as i was very loco throughout my stay there because of the drinks. I met alot of friends there who were familiar with the area.

We went outside the hotel and checked out the different shops, bars, restaurants. The beaches were fantastic, very soft sand and clear beaches.

My family and i went on this tour to a different island where we got a chance to snorkel, eat more mexican food, and jetski!

my family had a great time at this hotel and will look forward to another vacation here in Ixtapa.

- James and Sandoval Family

  • Stayed September 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, 3 September 2014
Dear James S,


We would like to thank you very much for taking the time to post such a nice review of us on TripAdvisor, as well as for your confidence and preference.

We are so glad to hear that you had a great time at our resort.


We wish we could have you soon at this your home away from home, Sunscape dorado Pacifico Ixtapa.


Sincerely,


Jesús García

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
312 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed 28 August 2014

The resort is beautiful, along with some great people such as; Saul & Enrique at the breakfast
buffet, Isidro & Carlos in Bluewater lunch, Issac in Italian rest., and Raymond in the pool bar, Antonio the pool waiter & Raul Vazquez the front desk Manager. I think this resort has the best
staff of any all-inclusive I have visited in the last 25 yrs. We had a wonderful vacation for the
first 3 days, then on Thursday 12 buses started arriving with young couples and lots of kids, the
resort turned into a ZOO with unruly children running through restaurants, pools loaded beyond
any normal capacity, swim up bar 6-7 people deep along with their children playing while adults
sat at the bar and drank. This resort admittedly is catering to young couples & children and it
is not a place to go for peace & quiet and to enjoy great area & excellent service along with fair
food. we could not wait to leave on Sat., their was never a quiet moment even in the Lobby where you were constantly bombarded by timeshare salespeople who have renamed themselves
and declare they are not selling timeshare, but they are.

Room Tip: WE had the Oceanfront Suite and it was awesome with 2 balconies
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank jhollingsworth11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, 2 September 2014
Dear JimH_11,


Thank you very much for taking a moment to post a review of us on TripAdvisor, it is very value for us. We are glad to know that you enjoyed your vacation at our resort Sunscape Ixtapa.


Also, we would like to thank you for your remarks, these will be taken into consideration in order to improve our service and to provide the best one to all our distinguished guests.

We really hope to see you soon at this your home away from home, Sunscape Dorado Pacifico Ixtapa.


Sincerely,

Jesús Garcia

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

This was my second trip to Ixtapa first time staying at the Sunscape Dorado. Customer Service started as they open your cab door at the curb. The employees greeted you with a cold towel to freshen up and a welcome fruit drink, they take your luggage of your hands right away. As you finish checking in an agent will talk to you about the hotel but are not pushy about sales which I loved. Rooms were clean. pool side employees were very friendly and on your second day there they already now what you drink. I loved it. it seem to have lot's of locals at this hotel. It was peaceful, food was great and employees were phenomenal. Will definitely go back!

  • Stayed September 2013, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
6 Thank KGoede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review, 26 August 2014
Dear KGoede,

Thank you very much for taking a while to post such a nice review of us on TripAdvisor. We are very happy to know that you enjoyed your vacation at our resort.


Also, we would like to thank you very much for your preference. It will be a pleasure to have you back at this your home away from home, Sunscape Dorado Pacífico Ixtapa.


Sincerely,


Jesús García
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

My husband and I just came back from an incredible honeymoon here. Everything really was exceptional! I'm usually the one to have a critique about something, but I was very happy with our vacation there. For starters, our room was breath-taking. We had a partial ocean view room with a king bed on the top floor (21) which had an incredible view of the ocean and gulf. They stack your fridge with drinks every day, so we'd always end our days sipping on a drink on our porch looking out over the water. So cozy, private, and relaxing.

The food was honestly super good! We were delighted to order whatever we wanted and enjoyed every bite. The breakfast was exceptionally good - a huge buffet with lots of options. There were 6 restaurants total I believe - each had its own unique flare. Made it fun to try them all out while we were there. Our only complaint was their seafood restaurant - we went there our last night at Sunscape and got pretty sick the following night, which I'm assuming was from something they didn't cook quite right.

The pools were really great! We loved the swim-up bar and the Aqua Gym exercise they had at noon every day. It was refreshing, and we even went down the water slide (you're never too old for that!) It got a little too busy for my liking in the early afternoon, but we'd usually just escape down to the beach area then. The beach area of the resort was also very nice. We could settle in our own little area and not be bothered. Yes, there were some salesmen on the beach, but if you said no they kept walking by. And be aware that the ocean is very rough here! I got really nervous watching people try to swim in the strong waves and currents.

There were lots of things to do nearby, but honestly we just stayed and relaxed - laying out in the sun, eating, drinking, napping. It was all very relaxing. The staff was SO kind - it seemed too good to be true! They served so selflessly and seemed genuinely happy to interact with you. We were very happy to have chosen Sunscape Dorado Pacifico Ixtapa!

Something to note, though: they had wifi, but we hardly ever got to a spot that it worked well. But that was okay with us. It was great to escape from our phones! :)

Room Tip: Top floor was awesome - Partial ocean-view is basically an ocean-view! Absolutely breath-taking
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
10 Thank Olivia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review, 19 August 2014
Dear Olivia A,


First of all, on behalf of Sunscape Dorado Pacifico staff and my own, I would like to thank you very much for taking the time to post such a nice review of us on TripAdvisor, it is really satisfactory to hear that you had a great honeymoon, thank you for choosing our resort to celebrate this special occasion. We always do our best to provide a memorable experience, so we are very happy to know that we achieved it, and you had a great time.

We hope to see you soon at this your home away from home, Sunscape Dorado Pacifico Ixtapa where you will be welcomed by smiling faces and cheerful greetings.


Sincerely,


Jesús García
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roswell, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

I will say that if you are looking for a very fun getaway that wont break your bank account this place has it all. The one thing that sets this place apart are the amazing kind and outgoing resort staff. For a full experience of our amazing honeymoon week at the Sunscape Dorado Pacifico please check out the following blog post:

http://marathonjake.wordpress.com/2014/06/06/honeymoon-sunscape-ixtapa-mexico/

It will give you a good feel for the amenities of the resort and also some insights into the amazing excursions available to all at really great rates! I went heavy on the pictures as they can tell a much better tale than just words, enjoy!

Room Tip: The higher you go the better the view!
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
6 Thank Jacob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, 15 August 2014
Dear Jacob Carroll,


On behalf of Sunscape Dorado Pacifico staff and my own I would like to thank you very much for choosing our resort to celebrate your honeymoon. We are very happy to know that you had an amazing experience. Also, I would like to thank you for taking the time to share it on TripAdvisor. Your comments are very value for us.

We wish we could have you back at this your home away from home, Sunscape Dorado Pacifico Ixtapa where you will always be welcomed by smiling faces and cheerful greetings.

Sincerely,

Jesús Garcia

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

This place is seriously awesome. The beach is so beautiful and clean. The staff is so helpful and welcoming. During our stay, our air conditioner did not work as well as we wanted but decent. The view from every room is breath taking. The pool and palapas can get crowded on the weekends, but not crowded enough to ruin the awesome experience. Not too far away is a mercado de artesians. The water in the pool is always clean and there is this awesome shower thing to clean yourself off when coming back from the beach. The bed and pillows are the most comfortable. 5- star and I'd definitely go back again.

  • Stayed August 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
6 Thank Adriana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, 26 July 2014
Dear Adriana C,


First of all, thank you very much for choosing our beautiful resort to spend your vacation, we are so glad to hear that had an awesome experience. Also, I would like to thank you for taking the time to post a nice review of us on TripAdvisor. your opinion is very value for us.

It is really nice to know that you will come back at this your home away from home, Sunscape Dorado Pacifico Ixtapa where you will always be welcomed by smiling faces and cheerful greetings.


Sincerely,

Jesús Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunscape Dorado Pacifico Ixtapa

Property: Sunscape Dorado Pacifico Ixtapa
Address: Paseo de Ixtapa s/n | Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Ixtapa
#5 Luxury Hotel in Ixtapa
#6 Spa Hotel in Ixtapa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Official Description (provided by the hotel):
The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 
Reservation Options:
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Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa

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