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“Loved it here!!! Do not hesitate to go!”

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Pacifica Resort Ixtapa
Ranked #2 of 22 Hotels in Ixtapa
Certificate of Excellence
Province of Naples, Italy
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Loved it here!!! Do not hesitate to go!”
Reviewed 21 May 2013

We came here last summer for a week stay in beautiful Ixtapa, Mexico. The resort is beautiful and we stayed with a large group (8 adults 2 toddlers). Our room was overlooking the ocean on the cliff and was extraordinary. We had two bedrooms, and private small pool inside our suite (Master Sands).

Entertainment was a lot of fun, they all knew our names after day one and our group competing in whichever contests they had that day. We had a daily routine of waking up at whatever time we wanted (we were on vacation!) then heading down to the beach to relax and enjoy the sun. We had the all inclusive package which allowed us to eat/drink as much as we wanted and the added bonus of choosing between 4 restaurants on property to have dinner. Our favorite restaurant was 'El Faro' on the top of the cliff. We took the cable car to get up there and enjoyed a wonderful view dining on fresh fish and filet mignon. What a vacation!

We were able to release newborn sea turtles into the ocean three times during our stay which was such a delight. My little girl (3 years old) still remembers doing that and talks about it every time she sees a turtle.

Definitely want to go back again, what a hidden gem this place is. Prepared to do a lot of walking but nothing anyone cannot handle. You will definitely enjoy yourself.

  • Stayed September 2012, travelled with family
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Helpful?
2 Thank Ilyana8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Pomona, California, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 May 2013

We stayed here the last week of April and it was our second time, the previous being two years ago. Honestly, the week here was amazing, my wife and I felt it was everything a vacation is supposed to be. I know most people want to read the cons and weigh that up against if its worth it or not, and yes there were plenty of cons. But honestly even though this place is far from perfect, we loved it and will definitely come back.

Notes: We traded to come here. We came on a slow week. We pre-paid the all inclusive. We had a Master Sands room.

Pros first: Amazing location on the cove, its off in its own corner and allows a private feel to the beach. The beach is very clean and they allow you to use water equipment, they organize volleyball games. Palapas/ Umbrellas are always up with waiter service and its super relaxing. I loved the Mexican architecture to the Master Sands rooms. The food was better than Cruise ship food. The staff is extremely friendly and helpful. The grounds are beautiful and its location is perfect allowing privacy yet close enough to walk to whatever you need.

Cons: Non stop construction, I imagine it will be going on forever. The gondola was down the week we were there, but it did allow me to work off everything I ate and drank. Language barrier made it a bit tricky, (not a problem for me, but will be for a lot of Americans). The hot water in our friends room was not stable, and eventually they had to move rooms. The guest beds in the Master sands room were not that comfortable. The television sucked. Tiny bugs in kitchen, but without a front wall to the room I dont think they could do much about that.

We had a hiccup with Alaska airlines canceling our sat flight and needed Pacifica to change our days of stay, and they did it without a problem. There was no issue with the bill at the end of the week. Special shout out to some awesome staff; Antonio at the playa, Perfecto the bell man, Inocente at Bugambilias, Edilma our room supervisor and Fernando at El Faro. These people made a huge impression on all of our family and we appreciated them.

This place is not perfect, yet it gave us a perfect vacation.

Room Tip: Definately get nothing below a Master Sands.
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  • Stayed April 2013, travelled with family
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Helpful?
3 Thank Nathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walla Walla, Washington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 May 2013

We have been "Master Sand" owners since 2000. This could be a long long long story, BUT, I will make it short. IGNORE all the timeshare pressure/meetings, IGNORE all the constant non-stop drilling, hammers pounding, chain saws, road traffic jam/horns. DON'T go to any invitations/breakfasts, DON'T do all inclusive, DON'T count on getting the room you requested/reserved, DON'T sit by the pool UNLESS you like getting wet, screaming kids running everywhere, kids in pool w/diapers on- floating "stuff" in the pool, (ahhhh so cute!) CONSTANT LOUD MUSIC ALL DAY..........

  • Stayed December 2012, travelled with family
    • Value
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Helpful?
5 Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helotes, Tx
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 April 2013

This resort is nestled on a hillside with access to the beach. I offers 4 restaurants, including a buffet. We are not fans of all inclusive, but did enjoy the food and drinks. the resort offers several types of lodging. We booked Sands, were assigned Junior Sands and were not pleased. the accomodations were just ok... concrete furniture, plastic veranda furniture...needs updating. Service was excellent, except at reception.

Room Tip: We paid all inclusive in advance which gave us an exre meal ant the nicer restaurant, El Faro and in...
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  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank road-warri0r10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 April 2013

Pacifica was at one time a fancy time share popular with professionals from Mexico City. Well, that was 10 plus years ago. The place has gone down hill since then and is no over-run with people from Michoacan and Morelia.

If you already have a timeshare and want to check out Ixtapa by using RCI, Pacifica is still a good option. But you should put in your work before going, and expect to do some extra work when you get there to make sure they are living up to their commitments. First, insist on a Sr. Sands or an Aqua room. In no case accept anything less than the Jr. Sands room. When you arrive, make sure they are giving you what you reserved and paid for. Also, before you book, get them to commit to giving you a pass to sit in the "VIP section" on the beach - not that this area is any better than any others, but it's a lot less hassle to get a palapa and chairs.

The all-inclusive food is good enough to get you through a week, but it's not the best. You'll get tired of it after 2 or 3 days. It's a relief when they bring out the BBQ.

For time on the beach, they seem to have all sorts of incomprehensible rules. If there are waves over 6 inches high, they put up a black flag, which means you can't use the Kayaks, etc. The beach area around Pacifica is inside a bay, and protected by rock outcroppings to the south, so there are essentially no waves. Maybe if you are there during a storm you might see some waves.

If you are not somehow classified as "VIP," you have to go through an ordeal to get a palapa and chairs. Believe me - you want the umbrella because the sun is incredibly strong on a clear day (which is most days) on the west coast of Mexico. You have to "reserve" a palapa, and in some sections, you have to wait until after the "VIP" people have gotten the first selection, or until after 1:30 PM. Or, you can do what we did, and just basically ignore the rules, and sit where ever you want.

I would not recommend going there during the week before or week after Easter. It is way too crowded and the staff is over-burdened.

Also, I recommend avoiding the guys that give rides in the parachutes pulled by motor boats. They were taking off and landing next to where we were sitting most of the seek and we saw several bad "landings." Two little girls were dragged about 100 yards on the sand. And, in the worst case, two teenage boys smacked right into the side of a palm tree, then fell onto an umbrella, crashing through that and into chairs. I'm sure worse has happened, because the guys doing this are very hap-hazard and undisciplined. It's just not worth the risk.

Pacifica is a time share place. They will hit you up for buying a time share several times while you are there. Personally, I have never understood why people buy time shares. I looked at their proposal and it makes no financial sense. They are basically getting close to $1 MM for little mini-condos that are worth about $150k at most. Then charging you over $1k to stay in one for a week. Then they have a lot of rules and are not at all accommodating or flexible.

If you take the money they want up front and put it into an investment account, and then commit yourself to putting $1k in that account each year, and assume 5-6% interest on that investment account, in 30 years you will have a nice retirement fund. Or, you could use that money each year for vacations and have a lot more flexibility - while keep the money for yourself, earning interest, and having it there in case you have an emergency need for the money. But, if you already got duped into buying a time share, what can you do at this point? Try to enjoy it and play their game to your benefit as best you can.

As for Ixtapa, I love it there. At one point, the Mexican government had big plans for Ixtapa. They invested a lot in infrastructure, some golf courses, a marina, and so on. But, they got way ahead of themselves and demand did not keep up with their plans. The government run trusts that were doing the development went bankrupt and all the construction just stopped. So, you have an area that has good infrastructure, but is not over-built, not polluted, etc. However, if you venture just 2 or 3 blocks in-land, you can see all the vacant land that was once meant to be full of condos. Go 2 or 3 blocks in-land and you feel like you are in a ghost town. Which is fine with me, because I am only interested in the clean beaches and nice water.

Zihuatanejo is nearby - 15 minute taxi ride. The beach to go to there is Playa Ropa. There are a lot of botique hotels in Zihuatanejo, the nicest of which is Casa Que Canta.

When you are on the beach in Ixtapa, there are guys that will try 5 times a day to sell you 5 hours on a little boat to go fishing. The cost was $2,500 Pesos. The boats are rickety and small, but good enough because they don't go far out. We decided to go mostly just to get a good view of the area from the ocean. We talked them down to $2,000 Pesos, and then saved the $500 Pesos for a tip for the boat "captain." It was worthwhile. We caught a Mahi Mahi and then went to Playa de Gatos to have it cooked up for us - it was delicious. And we want to a coral area for snorkeling that was awesome - can't remember the name of that area but it is in-between Ixtapa and Zihuatanejo. The boat driver ("captain") will charge you extra for the gear. We talked him down to $100 Pesos for 2 people, then just included that in the $500 pesos tip we planned to give him anyway. Worth it.

Note, there is a marina in Ixtapa, but its not much to see. There are only a few restaurants. Like I noted earlier, the place was built up expecting to expand a lot in the 1990's, and it never happened. If you want to go out looking for restaurants, take a taxi over to Zihuatanejo - but make sure you have done your research on that town, because it is spotty - some nice areas and some not-so-nice areas.

In general, Ixtapa is a place to go relax, soak up some sun (but not too much, be careful), read, swim, etc. It's not a place with a night scene. I hope it stays that way!

Room Tip: Demand Sr. Sands room and don't pay extra for it!
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Chilango M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2013

I wanted to let everyone know what a wonderful place the Pacifica was. I was nervous about many things that I had read online and the tips that everyone gave really did help.
When we first arrived we had a Senior Golf reserved. We had 2 adults 3 teenagers in our room. I was worried on how everyone was going to sleep on the couch beds. I asked them when we arrived if we could change rooms to a room with two queens. The had us go look at a room that she said would be like ours but had two bathrooms. We went and looked at the room and it was in the club sections facing the ocean up on a hill. One bath off the kitchen and one off the bedroom. Two queens in the bedroom. Taken!! The couch beds in the living room where actually queen/double beds when made up and where just great for the boys. The room was wonderful and defiantly enough room for all of us. Jacuzzi spa on the balcony. It was three levels of steps to get to the room but it was well worth it and we probably needed the exercise anyway. There was always hot water for showers. We tipped the maids daily, and our room was always clean. I had read you could take the gondola to your room, sorta scary if you think about it, but when we got there and checked it out, it was really well maintained and had no problems using it.
Food: We thought the food was great. I had called before going and got the all-inclusive rate, it was cheaper getting it before we went then when we got there. We did not book through a time share so the all inclusive was optional, but cheap enough to get and still go to town if you wanted. You could by one with alcohol or without (10.00 cheaper daily) I would suggest just to buy it. It included all water bottles, which we drank a ton of. The hard liquor was basic but the beer was Corona/Corona light in cans , Modelo/modelo light in cans or on draft, and of course basic pop, juice..etc.. The only Con was the bar did not open till 11:00 and we really like bloody Mary's in the morning. The buffet was above average then most we have gone to. I always eat the fresh made stuff as in omelets and lots of fruit. ,They had told us that we could exchange a 3 buffets for 3 specialties restaurants. We went one night to Bugambilias and it was fabulous, the waiter asked if we would like to come back tomorrow and we told him we thought we only got to eat here once. He said we could come back so we did two days later and we did not have to pay extra...The food here was really good... We ate at the El Faro which was at the very top and a beautiful view, but the best view was the place El Suspiro. in *Zihuatanejo that was included in the all-inclusive, tuna was great.. This is a must...go in the evening so you can enjoy looking down and the ocean and all the beautiful light.....You have to make reservations at all the restaurants, but just call on your room phone.
Beach: Beautiful and clean. The sand was great, no problems, no rocks. The ocean water was the perfect temp....no complaints here. Just tip you waiter and he will keep bringing your drinks.
Just wake up in the morning, go down to the beach and reserve your spot at 7:00.
Staff: Everyone was friendly. We did not anyone who did not say hi in passing or who was unwilling to help. They were always cleaning and keeping the place picked up. Everyone works really hard.
My husband did get sick, not with stomach, but more like a sinus infections. Someone had told us that there was a hotel Dr. We called the front desk and they transferred us to the Dr. and he came to the room within a 1/2 hour. He check him, gave him a shot of some antibiotics and steroids and was better the next day. Well worth the 100.00. 50 for the call and 50 for the meds.
There were not a lot of American's here, but that was fine with us. We don't go to Mexico to be around Americans, we go for the culture, sand and the beach.
Overall the trip was wonderful....would we go there again? YOU BET!!!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Radgirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 March 2013

We have just returned from our fourth visit to this resort. We love this resort we love the variety of food the friendliness of all the staff and the excellent service they provide. Our palapa was there for us for the week and the service was great. It is great to see the same staff every year. We have a wonderful room with a great view. The resort is built on a hillside but they do have transportation 24 hours a day and also the gondola is a great way to get up and down. The only complaint I can find with Pacifica is that we were unable to book our usual weeks for 2014 as they were allowing members to book up to fourteen weeks at a time which block the rooms. We are also Pacifica members but you can only book 12 months ahead so the members that book in Dec/Jan for fourteen weeks block up the rooms. We were able to manage to get two weeks next year but it was not easy and we have to go at a totally different time. Once they fix this issue then it will be a 100% resort.

Room Tip: all rooms are well laid out and excellent
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  • Stayed February 2013, travelled with family
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Helpful?
2 Thank val j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pacifica Resort Ixtapa

Property: Pacifica Resort Ixtapa
Address: Paseo de la Colina s/n - Colina Vista Hermosa | Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Ixtapa
#2 Luxury Hotel in Ixtapa
#2 Top resorts Hotel in Ixtapa
#5 Family Hotel in Ixtapa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pacifica Resort Ixtapa 4*
Number of rooms: 200
Official Description (provided by the hotel):
Pacifica Resort Ixtapa our tourist development "All Inclusive", a unique and privileged area of ​​Ixtapa-Zihuatanejo, on the coast of Guerrero, and recognized for the quality of its facilities and warm service. Two bedroom suites located in Playa El Palmar Ixtapa just 17.3 Km. Airport and 2.8 Km from shopping area, 4 Km from Marina Ixtapa, 3.55 Km from Marina Ixtapa Golf Club with beach access via funicular center. Wi-Fi in public areas, parking, air conditioning, restaurants, SPA and Thalasso Pool. ... more   less 
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Also Known As:
Pacifica Resort Ixtapa Hotel Ixtapa
Pacifica Hotel Ixtapa
Ixtapa Pacifica Hotel

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