My mother, 12 year old daughter and I visited Ixtapa and this resort for the first time. The resort, it's staff, the entertainment and weather were top notch!!!! We never once saw garbage or litter anywhere on the resort. The staff were very friendly and extremely accommodating. We never once got approached or hassled for a time share (not sure they even have any). The pools were pristine and always a sunny or shady place to relax. It was super close to the pier where you could get a boat over to the island ($40 pesos return for the three of us). Don't get suckered into having someone escort you across or take you to the coral side unless you want to go snorkelling. The white sands, warm water, atmosphere and fresh seafood was amazing! Yummy fresh oysters. ( you see them pulling them out of the water) There is a market if you follow the pier away from the water which has reasonable prices and they don't jump down your throat. (Cheaper here than town or the gift shop)
The rooms were gorgeous and the beds soooo comfortable. We even had our room serviced twice a day plus turn down service!
We went on the Sunset Cruise on the Picante catamaran. Breathtaking and later on after the sunset, quite the dance party!
I have only one major complaint, the food was never hot and the selection was limited in the buffet. The only a la carte that was outstanding was the Asian. The Oyster bar was okay, atmosphere awesome but I thought they might have actually served oysters or some great seafood.
My minor complaint is that our neighbour was smoking on his balcony so the smoke wafted into our room. It was not pleasant to have our balcony open. Smoking is not allowed on the balcony and after 5 reports to the hotel, two being directly to the hotel manager, nothing still was never done. The smoke around the pools, especially the infinity pool was disappointing.
It's really a great resort but those two things would definitely make me think twice about returning considering this is rated the #1 rated hotel in Ixtapa. Fix those things and I'd be back in a heartbeat.
- Official Description (provided by the hotel):
- Luxury resort with an eco-conscious environment, offers suites with spectacular views along with multiple dining options so you can pamper your palate throughout your stay. Relax in a tropical environment while enjoying captivating views of the Pacific Ocean. The details, the sophisticated architecture and the refined comfort of Azul Ixtapa Grand combine to make a resort like no other. The Resort is located in Ixtapa Zihuatanejo on the Pacific Coast of Mexico, southwest of Mexico City. Ixtapa is considered one of the “Jewels of the Mexican Riviera.” It is located 20 minutes from Zihuatanejo International Airport (Code: ZIH) and just minutes from the Marina. The Resort is close to shopping areas and golf courses in Ixtapa. The area has an average temperature of 86 degrees Fahrenheit throughout the year with about 255 sunny days. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, TripOnline SA, Odigeo, Travel Republic (UK), Priceline, Agoda, Cancelon, Evoline ltd, HotelQuickly and Hotel.de so you can book your Azul Ixtapa Grand Spa & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.