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“Mostly okay”
Review of Tesoro Ixtapa

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Tesoro Ixtapa
Ranked #14 of 22 Hotels in Ixtapa
Calgary, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Mostly okay”
Reviewed 30 March 2014

My wife and I just got back from a week in Ixtapa at the Tesoro. The weather was glorious, hot and sunny, blue skies for the entire week, which definitely makes everything better. We are not typically very picky and knew that this was going to be a 3 star property, which we booked very last minute. However, there were some problems that I think Tesoro could easily fix. First the good stuff:

Staff - very friendly and likeable, hard working and seemed to genuinely care about the guests. We've been to a lot of resorts in Mexico and generally the workers are friendly, but many at the Tesoro seemed even more friendly than usual.

Food - we found the food to actually be very good for the most part. Like any buffet there are going to be hits and misses, but we found way more hits. It is a relatively small buffet but they manage to fit in a beef dish, a pork, a fish and a chicken dish every dinner, and sometimes at lunch too. The pork and the fish dishes were often exceptional. Kudos to whoever is the pork chef because I think I ate pork prepared a different way for each lunch and dinner, and it was always tender, tasty and creative, often with a fruit or nut based sauce. There were also always lots of fruit and vegetable options, in addition to many Mexican items. All in all, a very good buffet! We didn't try the restaurant as we never bothered to make the reservation, and I was more comfortable in shorts anyway since it was so hot. Also, we never tired of the buffet.

Beach - Wow, what a great beach! Beautiful, soft, powdery sand, lots of places to sit whether you want sun or shade. The waves can get quite high so the swimming is not great, but it is great to listen to the waves and watch them crash on the shore. The service at the beach was great too as there was almost always someone delivering drinks from noon to about 6:00 pm.

Pool - Not a lot of places to sit around the pool, and they filled up quickly, but we were more interested in sitting by the ocean anyway. The pool does not look very big due to the shape, but it is actually larger than it seems, and with the great weather the water was amazing. Taking a dip in the pool was a daily highlight, and was among the best water we experienced at any resort.

Now for the not so great:

Room - We had contacted the hotel early to request a room in a quiet part of the hotel, on a higher floor, with no adjoining door - since I find that you can often hear the people next door, even if they are not particularly loud. We needed a quiet, restful vacation. To their credit, they had booked us into a very beautiful room (Junior Suite, with a Jacuzzi and lots of space), but unfortunately the air conditioning did not work, so it was way too hot. Even though the hotel was only about halfway full, they had a difficult time finding us another room. They showed us 3 different rooms, 2 of which also did not have working air conditioning, and finally we accepted a small room with 2 double beds, that at least did have air conditioning. We thought this would be a temporary solution for the first night. It was getting late, we were very tired and had barely eaten, so we wanted to just be able to change after the flight, get some dinner and sleep. The beds were reasonably comfortable and we were able to sleep well that night. They showed us another couple of rooms the next day, but they were no where near as nice as the first room, and not much different from the double room we were in. By now we were just anxious to get settled and unpacked and start to enjoy our vacation. Unfortunately though, there did end up to be a lot of noise from the people next door through the adjoining door, and from noise in the hallways, and as a result, I was not able to sleep well despite taking a sleeping pill each night and also using earplugs. We should have insisted that they find us a better room, but I wasn't sure that any were going to be any better since we were told almost all the rooms in the hotel have adjoining doors.

Room amenities - Here again we had some problems in that there was some mold on the walls in the bathroom, and one day I ended up with a very dirty pillow cover. I'm not sure if it was dropped on the floor as the maid was cleaning, or if the pillow covers were replaced with one of them not getting cleaned properly. Either way, it was not pleasant and it was at bed time when I discovered it (this was on our 3rd or 4th day, up to then the pillow covers and sheets were clean). I removed the cover from the pillow, and the next day it was replaced with a clean one. The maids did a good job of cleaning the room on a daily basis, but we ran out of lotion on the 2nd day and that was never replaced (but they kept bringing us more shampoo bottles). The mini fridge is stocked with 3 600ml-bottles of water daily. That is barely what I drink for water daily on my own, so it was disappointing to try to make due with that amount for the two of us. I found it hard to get extra water throughout the day, having to ask at the bar. We asked for bottles of water on a few other occasions and were refused. At breakfast, there is no water at all in any of the dispensers! They are all filled with juice or milk. Later, they fill one of the juice dispensers with water, but it has some lingering taste from the juice, so it was not very pleasant to drink.

This is the only resort I have ever stayed at that made it so difficult to get clean drinking water, and if for nothing else, I don't think I will ever stay at another Tesoro resort again. Also, the only good night's sleep we had was that first night, so we really should have changed rooms, but again we debated between the hassle of packing up and moving rooms, or just staying where we were. Would it have been more quiet elsewhere? I'm not so sure if it is true that almost all the rooms are adjoining. I am a light sleeper, but still there should be more options for those of us who require a more quiet room. We even had 3 random phone calls wake us up on different occasions in the middle of the night with nobody on the line when we answered.

So, in the end it was great staff, great food, great beach, great weather, but lack of water and terrible sleep - which really impacted how much I could enjoy the good stuff.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoeLaratta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this review, 4 April 2014
Google Translation
Hola estimado JoeLaratt: Muchas gracias por sus comentarios posteados en Tripadvisor. Es muy importante para nosotros poder recibir sus comentarios y corregir las áreas de oportunidad que se tienen. Lamentamos mucho estas situaciones de cambios de habitación que se le presentaron por no poder tener una habitación a su entera satisfacción. lo cual tendremos mayor esmero. referente al agua potable ténganlo por seguro que lo pondremos de inmediato. Muchas gracias nuevamente y esperamos que nuevamente nos brinde el honor de regresar. La familia Tesoro estará muy contenta de recibirlos.
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English first
Retired AF Wisc guy
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 March 2014

We visited Tesoro with several other couples in March 2014. Here are some observations:

Rooms: We had a king size bed which was quite comfortable. We kept the a/c running continuously the whole time and on some days it still felt too warm. The closet was adequate, but there wasn't much in the way of drawers to put clothes. The shower was clean and fairly spacious; the towels were clean and fluffy. The TV had almost exclusively Spanish speaking channels and the picture quality was poor on all of them. There was a room safe, but we couldn't get the electronic combination to work, so we just used the key they provided. It was ironic that the safe was light and small enough to pick up and carry out of the room, but the clock radio was bolted to the night stand. Twice we had to call and have towels delivered since the maid took the used ones and didn't replace them.

Food: Most of it was pretty good, if a bit repetitious. The main dining room was buffet style. At breakfast we were served pretty much the same thing everyday, which was fine with me, except I would have liked some link sausage or Canadian bacon instead of the usual wieners. Lunch and dinner were a little more varied. The more formal dining room is where the men need long pants. All I had were blue jeans, which were acceptable. You need a reservation for this place. They let us eat there twice, though I understood that once was the usual limit. Maybe we tipped well. Here the food was quite good, as well as the service. The wine flowed freely; no one left hungry. Then there was the snack bar by the pool. WARNING: You might want to use caution around this place. They have popcorn and chips (safe). Also slices of pizza and hamburgers (probably safe). Then there are the things you add to burgers, like ketchup, mustard (safe, safe), tomatoes, onions, lettuce, salsa (NOT SAFE!) which are out in the sun all day without refrigeration. I attribute my final day's revenge/discomfort to the pool snack bar.

Drinks: The beer was ok, if you like Sol. That was all they had. As far as liquor, all the stuff I saw was bottom shelf stuff. There was no bourbon, not even the blended Canadian stuff. They didn't have grapefruit juice in the bars, so no salty dogs. Also, the pool bar doesn't open till 11:30 am, the lobby bar till 6:00 pm. The only other bar was for waiters only. So you can't get a drink till 11:30 unless you keep it in your room.

Pool: There was one pool and it had no swim-up bar. It was reasonably clean and there seemed to be enough lounge chairs for everyone, though things changed on the weekends. We arrived on Sunday and the pool was crowded with Mexican locals, especially children. I thought it would calm down by Monday, but it was just as bad. They were shooting squirt guns, splashing water on people, congregating at the steps into the pool. Then I was told that Monday was some sort of Mexican holiday. I would estimate that fully 95% of the guests were Mexican. At noon many left en masse and things quieted down. But from Monday afternoon until Friday I would say that only 20-25% of the guests were American or Canadian. On Friday the locals returned and were there till we left on Sunday.

Summary: Other Americans I spoke to said that the day passes given to Mexican families were killing the tourist trade, but the resort can't survive without the local support. I believe this to be true. I didn't meet a single American college student on Spring Break, and they usually are everywhere at this time of year. I have stayed at much more expensive resorts than this and been surrounded by American college students. At Tesoro, I didn't see any interaction between the American and Mexican tourists. I didn't sense any racism, just racial/ethnic differences. I always enjoy talking to tourists from America, Canada, and Europe when I am vacationing. At Tesoro, the majority of guests were local and didn't speak my language. When I spend my money for airfare and a week at a resort hotel like Tesoro, I don't think it's too much to expect a vacation among people who share my language and cultural views.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Poropointer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this review, 4 April 2014
Google Translation
Estimado Poropoint: Muchas gracias por el comentario proporcionado en Tripadvisor. La familia Tesoro esta muy agradecida con su visita por esta su casa y tenga por seguro que estaremos trabajando con esmero en las áreas de oportunidad que nos ha marcado ya que para nosotros es importante trabajar siempre dando seguimiento a los comentarios de nuestros huéspedes. Es una realidad que en un 70 % el turismo es local por las cercanías con los estados vecinos, Muchas gracias y lo invitamos a regresar, dejamos las puertas abiertas en Tesoro Ixtapa para usted y su familia.
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Lethbridge, Alberta, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 March 2014 via mobile

Arrived March 15-22. I knew going into this it would not be a 5 star. And it wasn't, but it was still a great trip. Yes the rooms were a bit rundown, but otherwise the resort was great! Great food, great service, wonderful staff, and on a superb spot on a wonderful beach. We have stayed many different places in Mexico, and this was one of the best vacations we have had! We will definitely come back! Thank you Omar and Olivia plus the great staff in the restaurant. If it's heat u are looking for, Ixtapa is the place for you!!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Janet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this review, 4 April 2014
Google Translation
Hola apreciable Janet V: Gracias por su tiempo en la redacción de sus comentarios en TripAdvisor. Estamos realmente agradecidos con su visita por Tesoro Ixtapa. hemos extendido este comentario a todos los colaboradores de la Familia Tesoro y felicitado particularmente al Sr. Omar a la Sra. Olivia y así mismo al personal del restaurante ya que es muy bonito que se expresen de esta manera del servicio que ofrece nuestra gente que realmente es una Joya en el hotel. Los invitamos nuevamente a pasar sus vacaciones en el momento que gusten, estoy seguro que nuestro personal los identificara rápidamente en su próxima visita. Gracias.
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Calgary, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2014

Just got back from a trip with my girlfriend yesterday. We stayed here March 13 to 20 2014. Our first time in Ixtapa, her first time in Mexico. I've been to Mexico several times in the past 6 years.

We booked through Sunwing, had no troubles with them. The local rep Victor was incredible. Helped me set up multiple bookings that weren't on his normal offering. He got us restaurant reservations at a stunning restaurant (which was by far the best meal we ate here, it was incredible). Helped me charter a private yacht. Hooked me up with snorkelling equipment. Got me in touch with a surfer for some lessons. Even helped us get through the check in at the airport. If you're down this way, find this guy for whatever you need. He'll be wearing his orange "TI" tours shirt at this resort daily (and a few others near by).

As for Tesoro, it was very comparable to other resorts I've been to in Mexico. I won't go into a pros and cons list, as that is subjective, so I will make a few key points.

Room:
- Cleaned daily, although the sheets weren't changed during our stay (perfectly timed mosquito bite left a small dot of blood on the sheet, which made it easy to check).
- View was great.
- Bed was better than some places I've been, but not as good as your one back home.
- fridge stocked with free pop and water daily
- No problems with the water/shower/sinks. All in all, no real problems with the rooms.

Buffet:
- Breakfast was always great. Fresh made omelets. Fruit. Good variety.
- Lunch and supper is hit and miss. If you've been to an all inclusive before, then you know what to expect. Some days there will be really great choices, other days you will leave the resort to eat elsewhere. Important part is it was never due to poor quality of food or cooking skills, simply just not suiting our tastes.
- The mexican food they make is great. You're in Mexico. Don't complain about lack of diversity.

Pool:
- Crowded on weekends, "chair game" is huge here. We would sit and have coffee at 7:30am and see people bringing 2-6 towels up to the pool (before it even opened) and reserving chairs. Same chairs were untouched and unused hours later. Weekdays it's better (less domestic tourism, smaller crowds)

Beach:
- Great beach, good swimming and water sports. Waves are big in the morning, die down after lunch.
- Chair availability is the same as the pool.

Bar:
- Beach bar is open at 11am. Prior to this, if you feel the need for a drink, you will have to order from the buffet restaurant. Lobby bar opens at night when this one closes and is open til 1am.
- Good strong drinks. Fast service from bartenders and servers. We tipped every round however.

Snacks:
- Essentially none. If you don't eat during the specific buffet times, you won't find much to eat here. By the pool there is a "snack bar" that has nacho chips and salsa, and hamburger buns and patties.
- There is a "24/7 snack room" that is open during the middle of the night (and only then, odd name choice) which has nachos, and hotdogs.

Essentially this is a normal 4 star mexican resort. I'd recommend it to travellers on a budget any day of the week. We were very happy with our stay here.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeBourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this review, 4 April 2014
Google Translation
Estimado MikeBourn: Muchas gracias por el tiempo tomado para redactarnos sus comentarios en Tripadvisor. Particularmente agradezco su comentario el cual veo redactado muy a detalle y nos da mucho gusto que en lo general sus vacaciones hallan sido placenteras, le comento que realmente tomamos de manera muy particular y con mucha seriedad todos sus comentarios para mejorar continuamente en nuestros servicios y actividades. me permitiré compartir este comentario a nuestra Familia Tesoro y así mismo lo invitamos a regresar a esta su Casa cunado guste.
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Edmonton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 March 2014

This was our third trip to Ixtapa, an area we love. First time at the Tesoro and it was ok, but we were in a room with a double bed when we asked for a king. After 3 days we were changed to a junior suite. Hotel is very clean Staff are amazing, helpful and friendly. Food was good but the desert bar was fantastic. I'm sure my husband gained 5 lbs from the deserts.

Will we stay there again? Probably not. It is a older hotel that could use some upgrades. If you are looking for a bargin vacation this is the place to stay.

Room Tip: Get upgraded to a junior suite if you can.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this review, 17 March 2014
Google Translation
Apreciable Diane B: Muchas gracias por regalarnos sus comentarios en esta importante pagina de Tripadvisor. es para nosotros un honor el que hubiera seleccionado Tesoro Ixtapa para disfrutar sus vacaciones, tenemos muy buenos proyectos de remodelación los cuales maduraran en corto tiempo. Esperamos tenerla nuevamente por aquí la familia Tesoro la espera de regreso.
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Ixtapa, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2014

A group of eight of us stayed at the Tesoro Ixtapa in February 2014. Such excellent service from all staff. Oliva was certainly our favorite beach server. Such a great personality. Omar was also wonderful. A great location, beautiful beach and great staff

Room Tip: Beach view was nice but really didn't stay in our rooms - so much to see and do
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynnsevert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this review, 17 March 2014
Google Translation
Hola Lynnsever: muchas gracias por este espacio que se tomo para redactarnos su experiencia en su visita por Tesoro Ixtapa. hemos compartido sus comentarios con la Sra. Oliva y el Sr. Omar lo cual les lleno de alegría el recibirlo. esperamos nuevamente verlo por Tesoro Ixtapa ...su casa.
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Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 March 2014

feb.27.-mar.6.2014
Check in was easy, room was clean but run down, need to be updated. there was a electrical box on the kitchen counter just connected with wire to another electrical outlet,radio-allarm clock did not work, lamp shades were just hanging on and when you touch them the lite came on and off, even when I told them@ the front desk ,they did nothing
.The bathrooms by the pool were for most part not clean, so we use the one in the lobby.
Sunday they decided to close the deck for the floor to be restained, so we could no longer sit outside for breakfast, lunch or dinner and the fumes were coming to the restaurant.
In the room the mini bar has water pop, but no beer.
The staff in the restaurant was very friendly, food some good and some not so good.The best thing was the weather and the beach. Would not return!!!
Marta from Minneapolis,MN

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this review, 17 March 2014
Google Translation
Apreciable Marta R; Antes que nada, le agradecemos el espacio para poner sus comentarios de su pasada visita. Nos apena que halla tenido estas experiencias y tenga por seguro que estaremos trabajando en ellas para que no se repitan, nos daría mucho gusto nos dieran nuevamente la oportunidad de seguir atendiéndolos en esta sus casa Tesoro Ixtapa.
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Additional Information about Tesoro Ixtapa

Property: Tesoro Ixtapa
Address: Blvd Ixtapa s/n Lote 5, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Tesoro Ixtapa 3*
Number of rooms: 203
Official Description (provided by the hotel):
With views of the sparkling Pacific and tropical mountains, this breathtaking resort features 203 rooms that cater to families, honeymooners and friends seeking the Treasure of tranquil waters, golden shorelines and year round sunshines in a vibrant Mexican destination.This All Inclusive resort is plenty of additional packages for Free Weddings, Conventions, Graduation Trips as well as Packages that include a Dolphin Encounter or SPA Massages. If you are looking for the secluded atmosphere of a Fine Dining place, just make a reservation to EL MESON, the Specialty Restaurant or even better, if you prefer to be in your room, we offer the possibility of asking for Room Service, free of charge (1 daily). In Tesoro Ixtapa you will find another exclusive jewel. If you feel hungry at midnight or coming back from the party, you will feel like at home, going down for some snacks like Nachos, Hot Dogs or sandwiches accompanied with beer or sodas...at the 7/24. And the best thing is that this is also included !!!! If you are looking for Location... This is the place to be, because it is located at the heart of Ixtapa, so you will be walking distance from the most important and commercial areas of town, as well as in front of the Golf Course or walking distance from de Marina Ixtapa. ... more   less 
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Also Known As:
Tesoro Ixtapa Hotel Ixtapa
Ixtapa Tesoro Hotel
Tesoro Hotel Ixtapa

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