My wife and I just got back from a week in Ixtapa at the Tesoro. The weather was glorious, hot and sunny, blue skies for the entire week, which definitely makes everything better. We are not typically very picky and knew that this was going to be a 3 star property, which we booked very last minute. However, there were some problems that I think Tesoro could easily fix. First the good stuff:
Staff - very friendly and likeable, hard working and seemed to genuinely care about the guests. We've been to a lot of resorts in Mexico and generally the workers are friendly, but many at the Tesoro seemed even more friendly than usual.
Food - we found the food to actually be very good for the most part. Like any buffet there are going to be hits and misses, but we found way more hits. It is a relatively small buffet but they manage to fit in a beef dish, a pork, a fish and a chicken dish every dinner, and sometimes at lunch too. The pork and the fish dishes were often exceptional. Kudos to whoever is the pork chef because I think I ate pork prepared a different way for each lunch and dinner, and it was always tender, tasty and creative, often with a fruit or nut based sauce. There were also always lots of fruit and vegetable options, in addition to many Mexican items. All in all, a very good buffet! We didn't try the restaurant as we never bothered to make the reservation, and I was more comfortable in shorts anyway since it was so hot. Also, we never tired of the buffet.
Beach - Wow, what a great beach! Beautiful, soft, powdery sand, lots of places to sit whether you want sun or shade. The waves can get quite high so the swimming is not great, but it is great to listen to the waves and watch them crash on the shore. The service at the beach was great too as there was almost always someone delivering drinks from noon to about 6:00 pm.
Pool - Not a lot of places to sit around the pool, and they filled up quickly, but we were more interested in sitting by the ocean anyway. The pool does not look very big due to the shape, but it is actually larger than it seems, and with the great weather the water was amazing. Taking a dip in the pool was a daily highlight, and was among the best water we experienced at any resort.
Now for the not so great:
Room - We had contacted the hotel early to request a room in a quiet part of the hotel, on a higher floor, with no adjoining door - since I find that you can often hear the people next door, even if they are not particularly loud. We needed a quiet, restful vacation. To their credit, they had booked us into a very beautiful room (Junior Suite, with a Jacuzzi and lots of space), but unfortunately the air conditioning did not work, so it was way too hot. Even though the hotel was only about halfway full, they had a difficult time finding us another room. They showed us 3 different rooms, 2 of which also did not have working air conditioning, and finally we accepted a small room with 2 double beds, that at least did have air conditioning. We thought this would be a temporary solution for the first night. It was getting late, we were very tired and had barely eaten, so we wanted to just be able to change after the flight, get some dinner and sleep. The beds were reasonably comfortable and we were able to sleep well that night. They showed us another couple of rooms the next day, but they were no where near as nice as the first room, and not much different from the double room we were in. By now we were just anxious to get settled and unpacked and start to enjoy our vacation. Unfortunately though, there did end up to be a lot of noise from the people next door through the adjoining door, and from noise in the hallways, and as a result, I was not able to sleep well despite taking a sleeping pill each night and also using earplugs. We should have insisted that they find us a better room, but I wasn't sure that any were going to be any better since we were told almost all the rooms in the hotel have adjoining doors.
Room amenities - Here again we had some problems in that there was some mold on the walls in the bathroom, and one day I ended up with a very dirty pillow cover. I'm not sure if it was dropped on the floor as the maid was cleaning, or if the pillow covers were replaced with one of them not getting cleaned properly. Either way, it was not pleasant and it was at bed time when I discovered it (this was on our 3rd or 4th day, up to then the pillow covers and sheets were clean). I removed the cover from the pillow, and the next day it was replaced with a clean one. The maids did a good job of cleaning the room on a daily basis, but we ran out of lotion on the 2nd day and that was never replaced (but they kept bringing us more shampoo bottles). The mini fridge is stocked with 3 600ml-bottles of water daily. That is barely what I drink for water daily on my own, so it was disappointing to try to make due with that amount for the two of us. I found it hard to get extra water throughout the day, having to ask at the bar. We asked for bottles of water on a few other occasions and were refused. At breakfast, there is no water at all in any of the dispensers! They are all filled with juice or milk. Later, they fill one of the juice dispensers with water, but it has some lingering taste from the juice, so it was not very pleasant to drink.
This is the only resort I have ever stayed at that made it so difficult to get clean drinking water, and if for nothing else, I don't think I will ever stay at another Tesoro resort again. Also, the only good night's sleep we had was that first night, so we really should have changed rooms, but again we debated between the hassle of packing up and moving rooms, or just staying where we were. Would it have been more quiet elsewhere? I'm not so sure if it is true that almost all the rooms are adjoining. I am a light sleeper, but still there should be more options for those of us who require a more quiet room. We even had 3 random phone calls wake us up on different occasions in the middle of the night with nobody on the line when we answered.
So, in the end it was great staff, great food, great beach, great weather, but lack of water and terrible sleep - which really impacted how much I could enjoy the good stuff.
- Official Description (provided by the hotel):
- With views of the sparkling Pacific and tropical mountains, this breathtaking resort features 203 rooms that cater to families, honeymooners and friends seeking the Treasure of tranquil waters, golden shorelines and year round sunshines in a vibrant Mexican destination.This All Inclusive resort is plenty of additional packages for Free Weddings, Conventions, Graduation Trips as well as Packages that include a Dolphin Encounter or SPA Massages. If you are looking for the secluded atmosphere of a Fine Dining place, just make a reservation to EL MESON, the Specialty Restaurant or even better, if you prefer to be in your room, we offer the possibility of asking for Room Service, free of charge (1 daily). In Tesoro Ixtapa you will find another exclusive jewel. If you feel hungry at midnight or coming back from the party, you will feel like at home, going down for some snacks like Nachos, Hot Dogs or sandwiches accompanied with beer or sodas...at the 7/24. And the best thing is that this is also included !!!! If you are looking for Location... This is the place to be, because it is located at the heart of Ixtapa, so you will be walking distance from the most important and commercial areas of town, as well as in front of the Golf Course or walking distance from de Marina Ixtapa. ... more less
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- Also Known As:
- Tesoro Ixtapa Hotel Ixtapa
- Ixtapa Tesoro Hotel
- Tesoro Hotel Ixtapa