I booked a 7 night stay at the Tesoro Resort in Ixtapa. We left after 3 nights! My wife and I and another couple booked this vacation package through Orbitz. It was roughly $4,000. As soon as we arrived at the "resort" we could tell that this was not going to be as nice or as spectacular as Orbitz had advertised. Long story short, the hotel was a complete dump! Torn up, holes in the wall, structural damage in every hallway, lobby, and dining area. Between us and the other couple we went with, we got moved to a total of 9 different rooms, all almost worst than the last. Our doors would not lock, showers would not work, toilets would not flush. *please see pictures.
At first, the front desk just rolled their eyes and said there was nothing they could do. I was finally able to get a manger to move us around to other rooms, but they were all the same.
I spent 4 hours on the phone with Orbitz on the very first day, begging them to move us to a different hotel, one that we at least felt safe staying in. They refused to do anything for us!! So we thought maybe we could just hit the all inclusive bar, get a few drinks and try to make the best of it.. HA! There was only one tiny bar that served drinks between certain hours. When we were finally able to get some drinks, they were all watered down and the beer was served warm from a big pitcher sitting behind the bar. We had to walk to a store and buy our own alcohol. And the food situation was a joke! One little buffet that served some awful food. There was a reservation only restaurant that was never open and a lobby convenience store that was shut down and not open the whole time we were there. So much for "all-inclusive!" We were forced to spend money and find food elsewhere.
After more calls to Orbitz, begging and pleading for them to help us out, I realized that they already had our money and they did not care. They pretty much told me that over the phone. I told them we felt unsafe and that this is not the same resort that they sold us on. They even refused to get us back to the US on the next available flight! So I contacted Alaska Air myself and spent almost $1,200 extra to get us all back home, 4 nights early!
Once home, I made several more calls to Orbitz and to the Tesoro. They both pretty much said "too bad...all sales final." I have never felt so taken advantage of and scammed! So I called my credit card company to dispute the charges. They investigated the situation and agreed that the Tesoro and especially Orbitz were at fault for misleading info and not rectifying the problem. The entire trip was credited back to my credit card!!
The point of this review is this: Don't ever book with Orbitz and don't ever stay at the Tesoro!
- Official Description (provided by the hotel):
- With views of the sparkling Pacific and tropical mountains, this breathtaking resort features 203 rooms that cater to families, honeymooners and friends seeking the Treasure of tranquil waters, golden shorelines and year round sunshines in a vibrant Mexican destination.This All Inclusive resort is plenty of additional packages for Free Weddings, Conventions, Graduation Trips as well as Packages that include a Dolphin Encounter or SPA Massages. If you are looking for the secluded atmosphere of a Fine Dining place, just make a reservation to EL MESON, the Specialty Restaurant or even better, if you prefer to be in your room, we offer the possibility of asking for Room Service, free of charge (1 daily). In Tesoro Ixtapa you will find another exclusive jewel. If you feel hungry at midnight or coming back from the party, you will feel like at home, going down for some snacks like Nachos, Hot Dogs or sandwiches accompanied with beer or sodas...at the 7/24. And the best thing is that this is also included !!!! If you are looking for Location... This is the place to be, because it is located at the heart of Ixtapa, so you will be walking distance from the most important and commercial areas of town, as well as in front of the Golf Course or walking distance from de Marina Ixtapa. ... more less
- Reservation Options:
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- Also Known As:
- Tesoro Ixtapa Hotel Ixtapa
- Ixtapa Tesoro Hotel
- Tesoro Hotel Ixtapa