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6 - 11 of 955 reviews
Reviewed 9 January 2019 via mobile

Only complaint was children in adult pool, some accompanied by parents, some not, using steps into pool as seats , then not being considerate enough to move out of way when other guests were trying to get in and out of pool.Very rude ! There was a children's pool for their use. This issue needs to be addressed and enforced by pool security .

Date of stay: December 2018
Trip type: Travelled as a couple
1  Thank Tour280195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2019 via mobile

Our stay at Tesoro was awesome. We go to Ixtapa every year and this trip was great. The staff, the installations, the food, the night show and we loved the animation crew by pool. High FIVE to Marco, Adan, Delia and Chava they were fun and made us feel at home enjoying the games, the pool, the music. Thank you for making our vacation more fun!!!! Keep up with the good work.

Date of stay: December 2018
Trip type: Travelled with family
Thank Miaallison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2018

This hotel looked nice, but in reality, was a big disappointment. It was super crowded, no air conditioning in the common areas, including lobby and restaurants. The small shops did have functioning a/c. The food was very limited, even the restaurant where reservations were necessary did not have everything even listed on the limited menu. The staff was very nice, but spoke little to no English. The elevators were slow and very busy. Even the drinks were not good, we learned that when ordering (a pina colada) you had to specify to add Rum. Which they did, by pouring a miniscule amount on top of the drink so your first sip is the rum, and you think you are getting more than you are. The pool was awesome. Biggest negatives were the food and drinks and the heat...

Room tip: Higher floors have the better views But there are much nicer hotels for similar prices...
Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
23  Thank _stse85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2018

Limited english. Local visitors. Day passes pool and buffet were crowded. one buffet breakfast/ lunch ok but dinner is below average. You must make reservations for the onsite restaurant two days in advance. The room was cleaned daily. Bed is very comfortable and sheets clean. Beautiful view. The pool bar often has a line waiters take drinks to pool and beach area often.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
9  Thank dkyle20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2018

Only one pool, one restaurant and one bar at the pool with long ques. The food was good and the assortment adequate. We went with 3 families. The night shows were also good. The rooms were good size and we had good nite sleep the 3 nites we were there. We would return if only a good promotion.

Room tip: You pay for wi-fi. Beware of towel grabbers. Got 2 stolen as well as a pair of Ray Ban shades.
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Leo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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