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“Wonderful Accommodations, Excellent Service & Staff, Highly Recommended”
Review of Aventuras Club

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Aventuras Club
Certificate of Excellence
Nashville, Tennessee
Level 4 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Wonderful Accommodations, Excellent Service & Staff, Highly Recommended”
Reviewed 23 July 2013

The staff was great, condo was great, pool was awesome and I would highly recommend to anyone visiting the area. The only downside is the property isn't ocean front but you're literally a 5 minute walk to the beach and you're still "waterfront" because the condos face the marina. We always opt for ocean front if possible but we were totally fine with views here.

Interior of the unit (#405) was constructed using all natural materials (marble, granite) and included 3 bedrooms (1/KING, 2/2 QUEENS) 3 full baths, tall ceilings, kitchen and dining room with seating for 16 plus a huge balcony with an additional dining table and sun loungers.

The condo came with free use of bicycles, lounge chairs, use of the grills in the common area, pool and an awesome staff.

Room Tip: If you can get by with a 2 bedroom versus a 3 bedroom, I would opt for the ground floor which walks...
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Steven T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
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English first
ventura
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2013

We stayed at the lagoon property and enjoyed the view and the quiet surroundings. The hotel advertises itself as luxury, but after many years of vacationing in condos outside the US, I call it average. The rooms are spacious, but with average to poor quality furniture and infrastructure, and minimal decor. Some examples: 1) amoire doors could not open if top drawer was open; 2) toilet seat not fit size of toilet; 3) TV in second bedroom not separate from living room set and cannot change channel while in bedroom. Nothing was really bad, but certainly not luxury.

Maid and facilities staff are good, but general management was not. Biggest problem was contacting management when there was a problem,or we needed something. The main phone was an answering machine forwarded to a cell phone that wasn't answered and without voice messaging. Emails also were not answered. Since we were at the lagoon, and the office is at the marina, it is not so simple as to just go a few feet to the office. When we went to the office, we felt ignored, and it often took a couple of days for things to be fixed.

I read another review that complained about the inventory walk-through before check-out. I agree, it feels tacky. But in contrast to their lack of trust of us, they never did return our completed credit card receipt. Our shuttle came and went without the manager ever showing up.

One hint. We were told that we didn't need a car. Considering it is a condo with a full kitchen, one should expect guests will be cooking. Yes, there is a grocery store about 1/2km outside the gates, but the lagoon building is 2km inside the gates. That's a long walk carrying heavy groceries. It's also a long walk to the beach. They said we could get a cab to go into Playa del Carmen. True, but the cab is $22USD each way. When we finally went on the internet and rented a car from the car rental company just outside the gate, we got it for $33USD per day.

Will not stay here again!

  • Stayed April 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank daisys-quartet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level 4 Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 April 2013

Puerto aventuras is really a quite paradise, and this place is really good, nice and calm, very relaxing, nice pool, fantastic condos, good maid service and very close to a beautiful beach , dolphins, beautiful marina and nice little cozy restaurants,,,,,and if you want wild experiences Playa del Carmen is just minutes away....

Room Tip: The marina area is closer to the beach and dolphins area, but if you want something more private and...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Adrian2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden, Colorado, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2013

Hard to describe the beauty and luxury of this place. Located right on a small private beach on an ovean fed llagoon with a pool steps from the door, all of our mouths dropped open when we first saw the condo. The two bedroom unit is incredibly spacious with a huge modern kitchen and cable tv in every room. We had free use of kayaks and bicycles and were moments away from the puerto aventuras center where you can watch dolphins swim while you done. Amazing. The cenote strip is also minutes away and our family of five with three kids under the age of 7 had the time of our lives. Amazing value! Wow. Thanks also to the general manager Adrian who took really good care of us while we were here.

  • Stayed March 2013, travelled with family
    • Value
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Helpful?
1 Thank Tifftomato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bancroft, Canada
1 review
Reviewed 15 March 2013

Accommadations were nice and clean. Pool staff (Maricimo) were great and very helpful. Maid service was superior. Relaxed and friendly, with all the people in pool area. Made some new friends while we were there ,Great hoilday. Some things went by mngt !!! eg barbeque not working after being notified by many people. Again great holiday

  • Stayed February 2013, travelled with friends
    • Value
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Helpful?
Thank coyotenorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dixon, Illinois
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 February 2013

Once again had a wonderful time in our home in paradise. We are owners in the fractional program. Every year gets better and better. The friends that we have made there are amazing and each year we seem to make more. The roof top at the Marina is almost complete and it will be quite impressive when done. Just another reason to be excited to come back next year. The staff there is amazing, especially there hard working pool man Mauricio. He keeps the outside area amazingly beautiful and is most accomodating. That is true also of the maids, the maintanence men and Adrian and Rodrigo. The condos really offer so much to make your stay wonderful. If you want to go out, it's steps away, if you want to cook in, everything is there for you to do so. The location is fantastic. 15 minutes to Akumel and Playa, 30 minutes to Tulum. The surroundings of Aventuras Club are wonderful. It's a two minute walk to swim with the Dolphins. Thank you Aventuras Club for always making my month of January the best of the year. Can't wait to get back there. If you are really looking to buy a monthly plan for a permanent vacation location, this is it. Don't look back, just do it!!!

Room Tip: All rooms are great. Depends on whether or not you want height or to step outside to the pool.
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  • Stayed January 2013, travelled solo
    • Value
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Helpful?
3 Thank kellymq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio D, Owner at Aventuras Club, responded to this review, 11 March 2013
Thank you Jim and Kelly
It's always a pleasure to have you here in Aventuras Club, and provide you with the service and attention that you deserve.
We have earned the 1st place in tripadvisor for our excellnet service, and we will continue doing the most for our clients to make their stay here the most enjoyable and memorable!
We are looking forward for your next trip here, and in behalf of all the staff we thank you for choosing Aventuras Club, as the best resort to vacation!.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level 5 Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 14 February 2013

This is our 4th time in Puerto Aventuras, and each stay has been with the hospitable folks at the Aventuras Club. The first three stays have been at The Marina, luxury condos in the marina area of P.A. This is close to restaurants, shopping and the Dolphin Discovery, and a wonderful well appointed accomodation offering 6 days a week maid service. This time was different and we rented two weeks from one of the fractional owners at the Aventuras Club's second property, The Laguna. This offering is right on a lagoon with a view toward the ocean. Like The Marina, it is also upscale with daily maid service (except Sunday), daily pool maintenance on a well tended and landscape water front property. It is quiter than The Marina and a fifteen minute walk to get to "the action", but the building has a "golf limo" (6 passenger golf cart) for the common use of the condo building. Si, if it's there, jump in and use it, if not, throw on the sneakers and enjoy the picturesque stroll in to the very secure center of town.

My wife and I have just come back from our 4th visit in two years and plan to return for a couple more weeks in the Fall. Next winter, a month! When relaxation is needed, this is our home away from home.

Room Tip: Puerto Aventuras is a jewel that has not yet been over run by tourists, but the restaurants and merc...
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  • Stayed February 2013, travelled with family
    • Value
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Helpful?
1 Thank MikeTLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aventuras Club

Property: Aventuras Club
Address: Av. Bahia Xcacel 7 | Lote 1-4, Puerto Aventuras 77782, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Speciality Lodging in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Aventuras Club 4*
Number of rooms: 19
Official Description (provided by the hotel):
We offer a two and three bedroom villa that are lavishly furnished, decorated and supplied with everything you’ll need. The beautiful resort community offers diving, snorkeling, deep sea fishing, biking, golf, kayaking, swimming with the dolphins, shopping, fine dining and much more. We are conveniently located just an hour south of Cancun, 20 minutes south of Playa Del Carmen and 15 minutes north of Tulum.The villa is big, luxurious and fully equipped, it is fully furnished in Caribbean decor.The villa is facing the marina, and is near the restaurants, dolphin pond and shops. Enjoy the spectacular view of the marina and its yachts. The marina building features a 10 person outdoor whirlpool tub, walk-in pool and propane barbeque area under request (additional fee applies)We have also available (ask for details) villas on a separate lagoon location. ... more   less 
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Also Known As:
Aventuras Club Hotel Puerto Aventuras
Aventuras Club Riviera Maya, Mexico - Puerto Aventuras

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