We truly enjoyed the physical setting of this property. The pool was marvelous! There is a protected cove which offered snorkeling & kayaking. This was marvelous as you could see a variety of marine life in a secure setting.
The wait staff was very helpful and a pleasure to be around. The only drawback (and it was a MAJOR one) was our interaction with the "Vacation Planners". Throughout our stay, we were accosted by their need to have us sit in on their "VIP tour of the property". Continual phone calls and personal inquiries lasted throughout our entire stay.
If you enter in to a vacation stay knowing that there will be some type of "sales" presentation (usually accompanying a substantial discounted rate), I feel that is "buyer beware". However we were paying for this stay, and that was the last thing I wanted to be doing during our visit.
We won't be returning to this property (or any other Palace Resort for that matter).
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras