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“Fantastic Hotel would Highly Recommend”

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Hard Rock Hotel Riviera Maya
Ranked #3 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Cranford, New Jersey
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic Hotel would Highly Recommend”
Reviewed 22 April 2011

Ok
I dont typically write reviews but here goes. I travel to the Riviera Maya section of Mexico annually and never stay in the same hotel twice. For no reason other than I would like to see different hotels. That having been said, i recently visited the Cove palace with my wife and 3 daughters ages 12, 10 and 6. We had a fantastic time. The hotel was very clean, the staff crazy nice and helpful. The food was ok, not horrible like some people have said. I think the people who write negative things about all-inclusive food are confused. People need to realize they are in a foreign country and things are going to taste different from what they are used to. Take it from me, I am as picky of an eater as they come. Now if you are a beach person, this is not the hotel for you. The hotel has a beautiful pool and a magnificent natural reef in lieu of a beach. If you love to sit pool side or snorkel in a natural reef setting than I cannot say enough about this hotel. Amazing. If you are the type of person who just likes to hang out and enjoy the beach, this is not the hotel for you. The night life and late night activities could use a little work. Would I return to the hotel in the future, absolutely after I visit the rest of the hotels that Mexico has to offer.

  • Stayed April 2011, travelled with family
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Helpful?
6 Thank dpotash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 26 February 2017
Dear dpotash.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Seattle
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 April 2011

We just returned from 1 week at the Aventuras Cove Palace. The service was unbelievable. The staff went above and beyond to make sure everything was perfect for us. There was only about 12% occupancy so it was very quiet. We saw the same families everywhere we went (restaurants, pool, nightly entertainment). The food was very good. On 3 different occasions my husband went over to the Spa side to get take-out sushi. We have 2 kids (1 and 11) so we couldn't eat in the restaurants over there. Getting take-out was very easy though. We even brought the sushi take-out in to the casual pizza/pasta buffet restaurant and our kids ate that food while we ate our sushi. The staff was very, very accommodating. I had 2 massages at the spa and they were both wonderful. I got my hair cut at the Spa side beauty salon and it was a very good hair cut. I had a spa pedicure and it was the best pedicure I've ever had. My daughter got her hair braided in the beauty salon on the Cove side and it turned out so cute. The nightly entertainment was fun, especially the drum/fire dancing show. We really liked eating dinner at the steakhouse which had amazing steaks. We used the kayaks in the lagoon and went snorkeling. That was really fun and we saw lots of great fish. We took a roll from lunch at the buffet to feed to the fish which brought lots of fish to us. We did the monkey tour (Monday, Wednesday, Friday at 4pm) and saw monkeys in the trees, even one with a baby on its back. We spent a little time in the kids club and Carolina was sooooo nice!!! We spent a day at Xpu-Ha Palace (we had a rental car so we drove there- about 10 minutes away). We had a private tour of the property which was so fun. We used their kayaks and paddled around the estuary. We spent time at that pool and we ate breakfast there. That was a very fun day. We also took the free shuttle bus (leaves at 8:50am and comes back at 4:10pm) to the Playacar Palace in Playa Del Carmen which is only about 20 minutes away. The food was incredible there and the service was top notch. The beach there was gorgeous! We took a tour (similar to a timeshare presentation) at Aventura Cove. They promised it would only be 90 minutes. They were very nice, not high pressure at all. We spent 2 hours and 15 minutes with them but it was not unpleasant at all. We got $750 in credits at the resort and it was well worth it! We stayed in the accordian building and thought that was a perfect location, close to the pool and lagoon.

Room Tip: We stayed in the Accordian building.
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  • Stayed April 2011, travelled with family
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Helpful?
3 Thank sunshineluvver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 26 February 2017
Dear sunshineluvver.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 April 2011

We have been travelling to Palace Resorts since 2002 and have never been disappointed, but this was truly the best Palace vacation ever! By the second day, the hostesses greeted us by our names (they took the effort to learn our names and room number) as did the wait staff and restaurant managers. I hope I can remember everyone's names, but a big thank you to Jorge, Jhonny, Pablo, Ariel, Cesar, Julio, Genaro, Victor, Apolonia, Josue, Yesenia and Luz. They waited on us hand and foot and we never had to ask for anything; they knew what and when we needed it. The activity staff provided us with personal service and made an effort to get us involved in as many activities as possible so that we were not just sitting around the pool, but were never pushy when we said no. Victor, Jaq, Jai, Paulina, Jose, and Claudia, we thank you very much for making each of our days so fun and making us feel like we were among friends. We received a private snorkeling tour from Victor, who took great care of our 5 year old during the tour, and allowed us to see and touch sea life we never would have discovered on our own. The activities staff works very hard all day and organizes the most amazing shows at night. We were thoroughly entertained every night. If you have young kids, the kids club is amazing. Carolina and Mariel treat the kids like they are part of their own family and we have never felt so confident leaving our child in someone else's care. Daniela at Guest Relations made a promise to research a question for me and was prompt with her answer. She was always friendly and made a point to greet me everytime I saw her. A round of applause and thank you to all of those who we had the pleasure of receiving service from on this trip. We will definitely be returning and weI hope the existing staff will still be there upon our return.

Puey, Kevin, and Aramis

Room Tip: Book early
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  • Stayed April 2011, travelled with family
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Helpful?
2 Thank Puey_Kevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 26 February 2017
Dear Puey_Kevin.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 April 2011

There is only ONE word to describe this place - PARADISE! The service - PERFECT. The rooms - FANTASTIC. The food - 99% of the time - EXCELLENT! The cleanliness - PERFECT. I cried when I left! The club music - PUMPING! The spa - INCREDIBLE! The shows - FUN! The beach - there is none (but we don't do beaches!). The rooms - ours was FANTABULOUS! I have not ONE single complaint! Caveats: If you like beaches, there is none - but you can kayak and snorkel in the coves. If you are booked on the Cove side, it is for families only (we didn't know there was a difference when we booked - but it didn't matter to us) and the Spa side is for adults only; if you don't have a babysitter, you're dining options will be limited. That said, I would stay on EITHER side at ANY time!

  • Stayed March 2011, travelled as a couple
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Helpful?
1 Thank MamaBearCharlesworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 26 February 2017
Dear laloggie.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitefish, Montana
2 reviews
Reviewed 5 April 2011

Aventura Cove Palace was a perfect fit for our group. 7 in group, 5 adults, 2 kids 15 & 17. Lots to do with the pool activities, basketball/tennis courts, nightly shows, lounging around. We had never done an all-inclusive but loved it with our teenagers. Food and drink free and good variety. Went to presentation and got enough points for free golf and several spa treatments (a must). Also used the facilities at Playa Del Carmen and Cozumel. Nice to have another base and use the amenities there. Liked best: the generous and friendly staff who were so attentive. Liked least: snorkeling in lagoon not great. Went to cozumel instead. Also, 17 year old couldn't use the weight room which is on the "adult" side of resort. Highly recommend.

  • Stayed March 2011, travelled with family
    • Value
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Helpful?
Thank mkr3782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 26 February 2017
Dear mkr3782.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 April 2011

We truly enjoyed the physical setting of this property. The pool was marvelous! There is a protected cove which offered snorkeling & kayaking. This was marvelous as you could see a variety of marine life in a secure setting.

The wait staff was very helpful and a pleasure to be around. The only drawback (and it was a MAJOR one) was our interaction with the "Vacation Planners". Throughout our stay, we were accosted by their need to have us sit in on their "VIP tour of the property". Continual phone calls and personal inquiries lasted throughout our entire stay.
If you enter in to a vacation stay knowing that there will be some type of "sales" presentation (usually accompanying a substantial discounted rate), I feel that is "buyer beware". However we were paying for this stay, and that was the last thing I wanted to be doing during our visit.
We won't be returning to this property (or any other Palace Resort for that matter).

  • Stayed March 2011
    • Value
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Helpful?
1 Thank MarleyMate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 26 February 2017
Dear MarleyMate.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rocco09
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 March 2011

Half the issues people had with this resort could have been resolved if they looked at the website. One person didn't like a jacuzzi in the middle of the room, well all these rooms have that and it isn't a secret. One person didn't like the cove wanted a beach, well in looking at the website, it is known that you don't have beach access only a cove. The food wasn't any good, they must be a vegetarian and even at that the salads and fresh fruit is wonderful, people read about a resort before you go and then make your decision, don't complain about issues that are known before you go to the resort, and the person who have been to over 200 locations, Really? Do you work at all?

  • Stayed December 2010, travelled as a couple
    • Value
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Helpful?
3 Thank rocco09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 26 February 2017
Dear rocco09.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Riviera Maya

Property: Hard Rock Hotel Riviera Maya
Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Business Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Official Description (provided by the hotel):
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras

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