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“A Mexican Palace, indeed!”

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Hard Rock Hotel Riviera Maya
Ranked #3 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 4 October 2011

My wife and I have vacationed in Mexico each September for the past several years, and as a result, have some experience with the all-inclusive resorts. We prefer this time of year simply because it IS the low season and we don't have to stand in long lines to get a drink, eat a meal, or go to the spa - we can schedule our activities so that it fits our desires - not just take what we can get. In this particular case, the Aventura Palace has earned it's name.

To begin with, this quite large and very beautiful resort, is actually composed of two resorts - the Aventura Spa (couples only) and the Aventura Cove which allows children. For couples staying at the Cove, it is just a longer walk to visit the spa, restaurants and entertainment on the couples side. That being said, the resort supplies golf cart transportation from lobby to lobby.

The resort property is beautiful and very well maintained. The rooms are very well maintained, impeccably clean and very well appointed. The housekeeping and turn-down service at night is - exceptional.

The spa facilities and services were excellent and my wife spent as much of the incentive money there as she could - she absolutely loved it!. While my wife was enjoying a leisurely morning in the spa, I was usually out diving, but about day 4, I turned my sore muscles over to them and the experience was wonderful. I'm personally not much of a spa person, but this place was impressive.

The food is very good and the variety is excellent. I don't go to Mexican resorts to eat hamburgers, chicken wings, pizza or other Americanized foods - I want to try new things, and the international buffets are actually my favorites. The specialty restaurants are really good as well, offering a large variety of ethnic tastes. On this visit, we had dinner at the Momonohana restaurant in the Aventura Spa section - absolutely the best meal I have tasted in years - amazing.

The nightly entertainment was excellent - we went to the shows on the Cove side. Excellent, quality entertainment - an amazing magic show one night, singing another and a Circus type performance that was super. Afterward, there was a nightclub for karoke or disco for those who wanted to party the night away.

The resort location has it's plus and minus sides - it relatively isolated. This makes for a relatively quiet, relaxing atmosphere that can be punctuated with the on-property venues - but you won't find a disco at every corner, or dancing on the bar every night. The resort is located relatively close to other major attractions - Xcaret, Xplor, Xel Ha and many of the Mayan attractions like Tulum, decreasing the travel time to get to places that everyone will want to go to. We were never at a loss for something to do. But, if your tastes are more into the clubbing scene, shopping, movies - all those things you do at home - Cancun would be a much better place for you.

Room Tip: The standard Palace jacuzzi rooms are great - if you get a room #3000 and above, you'll be close...
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  • Stayed: September 2011, travelled as a couple
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2  Thank pacman07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this reviewResponded 26 February 2017

Dear pacman07.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Rock On

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,682 - 6,688 of 9,918 reviews

Reviewed 4 October 2011

Putting it simply, we can't wait to go back. Nothing was too much trouble, the staff were helpful and friendly and the rooms were superb - clean and comfortable. The food was excellent and the location was lovely and quiet. Can't speak highly enough about the place!

Stayed: November 2010, travelled as a couple
2  Thank Henwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this reviewResponded 26 February 2017

Dear Henwife.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Rock On

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2011

I attended our industry conference at the Aventura Spa this past week and felt compelled to give a good review. The resort complex is huge, and very well kept. The rooms were well appointed and well stocked. Food and drink was everywhere you turned and the staff who were all so warm and friendly must have outnumbered us 3:1. The conference facilities were also very impressive.

I would give this resort another point rating but it does suffer a bit from its size. There are over 1200 rooms in the complex and occupancy was about 30% while we were there. It probably would have been closer to 20% if our group wasn't staying there. Apparently, during the high season it does get closer to 80%. I would imagine that the resort would really start to come to life then.

I would suggest that if your preference is for a peaceful, restful, vacation, with outstanding personal attention from staff, and instantly available hotel spa services...then this is the place for you! If however, you prefer a more lively vacation with crazy pool antics / late night discos and playing about in beach side waves...maybe look to a different resort, or at least book your vacation in the high season. In short - you can't socialize if there is no one to socialize with.

A shout out to our night time bar staff pals Israel and Ulysses (great guys). They kept our nights fun. To the Hotel GM...give these boys a raise, or do the humane thing and release them back into the jungle wild!

Room Tip: There are so many rooms that I would imagine that you could pick any room you want and you would lik...
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  • Stayed: September 2011, travelled on business
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1  Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this reviewResponded 26 February 2017

Dear Keith M.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Rock On

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2011

I am jamaican, here for 4 days on a conference. Whilst this is very similar in setting to many hotels in jamaica my homeland the staff's courtesy and attention to detail is amazing! I am so impressed with the people, especially isreal cervantes manager and his servers menalio and miguel. They made me feel so at home. From the spa staff to the bell hops, you will be extremely well taken care of.....highly recommend aventura spa palace, the only hotel for me in mexico!

  • Stayed: September 2011, travelled on business
    • Value
    • Location
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2  Thank Dominicazan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this reviewResponded 26 February 2017

Dear Dominicazan.

Thank you very much for visiting us and sharing your comments, we sincerely hope to see you soon here and being able to pamper you like a true Rockstar!

Rock On

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2011

I don't understand how people could give this place 4-5*. They must be timeshare owners trying to fill the place. The place was practically empty when we were there. The pool and the ground were nice but I didn't pay money to go to the pool and just to walk around. There was absolutely no beach at all. The pond for snorkeling was just sad. Yes, it was man made pond... The rooms needed some serious update. I don't know what kind of chemical to clean the floor. Part of the floor was sticky, part was so slippery my husband fell and hit his head on the floor. The food was nothing special. Such a bad experience.

  • Stayed: October 2010, travelled as a couple
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11  Thank kimdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this reviewResponded 26 February 2017

Dear kimdc.

Thank you very much for visiting us and sharing your comments, we sincerely hope you to give us another chance to you like a true Rockstar!

Rock On

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2011

We have been members for several years and this was our fourth trip to Aventura but the first trip since it was split between the Spa & Cove. We stayed on the Cove side because of an added incentive to members. The occupancy rate was very low while there (last of August, first of September) so there was no "jockeying" for lounge chairs or seats at restaurants. It rained every day but only briefly and there was only one day that it was cloudy most of the time. We just stayed by the pool & hung out with the bar & activities staff who were wonderful the entire time! Can't say enough about the customer service. "J" took us snorkeling in the lagoon and I had no idea we would see such a variety while doing that activity - a barracuda, ray, shrimp, lobster, jellyfish, sea urchins, star fish, etc. This is a MUST do while you are staying there. He knew exactly where to take us.

This is also the time to go & stay on the Cove side because most kids are back in school and it is very quiet. Since we could use the entire $1500 credit for the spa we each had multiple spa treatments during the week. We still had enough left over to "buy" the Tequila package. As a member the occupancy rate was a little disturbing being so low. However, as a consumer it was awesome!

The Palace staff continue their amazing customer service to tourists, the food continues to improve and the spa services are divine. Since I probably won't ever master the Spanish language it helps that the English gets better & better each time we go. There are fewer and fewer misunderstandings each time. For improvement I would say that the activities planned on the Spa side are not communicated to those staying on the Cove side. We stumbled upon a "members only" reception by chance and would have liked to plan on being there from the beginning. If there were other activities going on for adults at the Spa side we never knew about them.

We have been to Cancun three times this year (Moon, LeBlanc & Avenutra) and are planning a trip back in November!

  • Stayed: September 2011, travelled as a couple
    • Value
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3  Thank Cancun1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this reviewResponded 26 February 2017

Dear Cancun1976,

It´s been such a pleasure having you with us, we hope to see you soon to share more Rock memories.

Best regards!

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2011

We had a wonderful and beautiful trip. Had a small little problem at checkin but it was handled professionally and we were even given an upgraded room because it was stated, "I don't want to be your first bad impression." We respected that response and they more than made a fabulous impression on us the whole week. It was our first time trying an all inclusive, we were always skeptical, but not anymore! The service was outstanding! The staff at every level was friendly, accomodating, and always had a smile. Although there is no official beach, the lagoon areas that are fed by the ocean just on the other side of the rocks are very calm, refreshing and great for a dip or snorkeling, plenty of friendly fish, crab, lobster and birds to entertain you. It was a peaceful resort that is nature friendly and everything was done in good taste, but it is not stuffy by any means. It was the perfect choice for our 25th anniversery and we hope to return again someday. The whole Riviera Maya area is beautiful and the tours to the ruins and to Xcaret were outstanding and an cultural must do to really appreciate the beautiful people of the area. And one more thing, you get free unlimited calls to the USA from your room (except for Hawaii and Alaska) something that is quite unusual but a great service,

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Syl050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this reviewResponded 26 February 2017

Dear Syl050,

It´s been such a pleasure having you with us, we hope to see you soon to share more Rock memories.

Best regards!

Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Business Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Price Range: £231 - £547 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Official Description (provided by the hotel):
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras

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