We just returned from a week over Thanksgiving with our 12 year old son and both sets of grandparents and had an excellent vacation! We have been going to Mexico every fall with a family group since our son was 3 so we have stayed at many resorts from several different companies.
We had one family suite and one ocean view room and both were very nice. The front desk was very helpful our first day as we changed both of our rooms after finding we needed the family suite.
The rooms are a little smaller in size than the Cancun Palace, but still very nice.
The kids activities were excellent. Our son had a fantastic time. (I think my husband had as much fun playing the games as our son did.) J (Jairo), Victor, and Vanilla (Xanath) were some of the best kids activity coordinators we have ever met at any resort in Mexico or the Caribbean. They were so much fun and really made sure the kids were having a good time.
The food was really good. It was a little slow a couple of evenings -once on the Spa side at the Italian restaurant and once on the Cove side at Mundaca's, but the food was still very good and it was obvious that the servers were working as fast as they could. The lunch buffet was right near the cove/pool making it very easy. Make sure you grab some bread to feed to the fishes. There were also sandwiches and pizzas made to order right at the pool.
I am a travel agent and September through the middle of December (with the exception of Thanksgiving) is the slowest time of the year for Mexico and the Caribbean so the resorts do cut back on staffing, but they also cut back on the prices too. Plus with the economy in the US and the world down there are less travelers and the resorts are having to cut back on staff which is unfortunate because this means that these people are also out of work. It also means that these are the lowest prices I have seen except for right after September 11.
As other reviewers have mentioned, the "beach" area is a manmade cove with no true beach. This made it very safe for children swimming. The snorkelling was fantastic considering it was right off the resort. My husband and son snorkeled every day. The activities staff even conduct a snorkel trip around the cove every morning which I highly reccommend. The "monkey" tour was also fun and worth taking. For a great beach take the FREE shuttle to the Playacar Palace for a world class beach.
I found the bar service to be very good and the wait time was always reasonable and often immediate. There were also wait staff taking care of the beach and pool area. This is a fantastic service that we didn't expect. The resort should highlight this service in their advertising because many resorts don't offer this at all.
The room attendents did a good job. If you want something extra in the mini bar (my husband loves his coca cola) just ask for more of that item. We left a little note most mornings with our requests and a small tip and found the extras were in the rooms when we returned from the beach/pool. We had a mini disaster one day as our son's stuffed penguin (who has been to mexico 7 times went missing. We quessed that he had been cleaned up with the bed linens. After alerting the appropriate staff, he was returned (freshly washed) the next day.
I do wonder about the change to a Hard Rock. In my opinion, the Palace name is a far greater indication of quality than is the Hard Rock name.
I Would also like to see the huge whirlpool tubs removed from the rooms. They take up 20% of the room space. I would rather have had another chest of drawers. They are so big, that in this day of environmental awarness, We would have felt guilty filling it even half way to the jets.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras