We enjoyed a wonderful week with a few friends and an awesome staff. Although we were booked at the Spa side, we were switched to the Cove to better accommodate our wheelchair needs and could not have been happier.
The Cove Palace is exactly that, a palace with beautiful rooms and a service level that was the best we have ever received. The front desk people were very kind and helpful, thank you Alexandra for your extra efforts and eagerness to please. The team of bell boys were so impressive with their dedication to service and fun to be with. Especially Martin, Julio, Alexander and Dexter. We will remember you all for a long time.
We should also applaud the room service that was fast and friendly no matter what time they were called, complete with a follow up call to ensure we were pleased with their efforts, a first for us.
Our only disappointment was leaving but would return in a heart beat and perhaps stay a lot longer.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
- Reservation Options:
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras