We stayed here from 4/19-4/26 and had such a great time! The staff was amazing! Very helpful and kind. We tipped because we felt that is what we do but I know it isn't expected. But they deserve it! All the restuarants were pretty good. The Munduca started serving using the brazillian style with meat on the sword but I heard we went on the first night so it wasn't so good but I bet it will be great. The rooms were clean. The beds were nice. Used the credits had no issues like some had said. The only complaint I can think of is best day travel which really isn't affiliated with the hotel. When we checked in the following day after our arrival to get our voucher to get back to the airport (shuttle service) I had asked the gentleman what time do we need to be in front of the the hotel to be picked up? His response, " can't you read!?" I was appaulled. It was on the ticket I just didn't see it and I think that was really rude. But again this had nothing to do with the hotel itself. We will definately be going back! Thanks again for such the great time! BTW the entertainment (fire dancer's and the circus show) was so amazing!
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras