First, I want to offer a bit of perspective for some of the other less-than-stellar reviews. Nothing is going to meet everyone's standard of perfect - for example one person we spoke with actually complained about being upgraded (for free) to a room with a hot tub on the balcony, saying "What am I going to use that for? I would have rather just had a deck chair." WE would have been elated with a hot tub on a balcony. Food for thought.
That said, everyone I spoke to that had complaints were people who paid for fancier or upgraded rooms. Those seemed to be the ones where renovations are still "in progress." Our room was a standard issue, and we had no complaints or issues or construction problems at all. We were in Building 1. At first when we looked at the map, we were a little miffed about being "so far" from the action, but in reality it worked out wonderfully and it was (at most) a 15 minute walk on our 30-something year-old legs along the beach boardwalk from Building 1 to Building 9.
I cannot speak to the resort credits, spa, or normal on-site events/entertainment as we were there for a concert event. As I understand it, the company organizing the concert event had sanctions on everything from the music played at the pool to the non-existent dress code, so I cannot comment on things like dinner reservations or the normal crowd. Also, there wasn't a stitch of construction noise or otherwise that was going on while we were there. Could have been a product of the concert-organizing company regulations or otherwise, I'm not sure.
Some other quick comments:
-Favorite restaurants were Frida (the lamb = yum. Request Pamela, she is fantastic) and Zen, which does hibachi as well as table section with separate menu. I'm still bummed we didn't make it back a second time to try the Pad Thai on the separate menu! The wood-fired pizzas from the Pizzeta were fantastic and we only wished they served them during the day as well! Margherita pizza and calzone were especially good. Order a "Mayan Coffee" at Toro, they put on quite a show for you!
-The buffets were standard. I have read other reviews where people said they were BAD. I certainly wouldn't say BAD, I would say standard buffet food. I'm not a big meat eater, my husband is and he LOVED it - I wished for a bigger salad bar and more fruits and veggies and local food (tacos, enchiladas, etc).
-Free calls to United States from your room. Was nice to be able to call our kids without worrying about cell or wifi service dropping a call.
-The pools were great - not heated, so very refreshing on those hot days. Never had trouble getting a pool chair OR a towel OR a drink. The waterslide is fun for adults AND kids. I wish the hot tubs were warmer.. they were more like "warm tubs" - would have loved to sit in one and watch the sunset, but they were a little chilly for me once the sun went down.
-I wish the resort would consider a non-plastic wristband. On more than a few occasions, we scratched ourselves with them (even before I had a sunburn) :)
-We didn't experience problems hearing people in other rooms (so I'm not even sure if anyone was in the rooms surrounding ours) but we could hear noise from the hallway. Honestly, we just flipped the TV on to the automatic hotel channel that came on, which played a variety of rock music, and left it on all night. Set the tone for "Hard Rock" and also served as a bit of white noise.
-The service rocks. They were EVERYWHERE, even the most remote little corners of the resort had a bar and a happy bartender. I recommend the "Miami Vice," "Banana Monkey," and "Tropical Paradise with extra rum."
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras