We stayed in January for the Further - Paradise Waits week. Many problems at the resort that week. Check in was a complete disaster, waiting for a key that turned out not to be a key was a complete disaster too. Our room was fine. A bit confusing to get to and although we were on the ground floor, to the get the bags to the room still required stairs or an elevator that was pretty far away. However the wait staff, spa staff, bar staff, housekeeping staff and room service staff could not have be nicer, helpful and so willing to do what ever it could take to make us happy. Great spa services with resort credit but hot tub in spa was never hot. Most of the food was average, but the Brazilian and the Tapas were horrible. The French and the Italian were very good and had we known that earlier, we would have avoided some of the others and eaten at those more often. The bed was hard. Should have requested an ocean view or a higher floor.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras