Consistently throughout the trip there were situations and issues arising with the service we had paid for. My family ordered a cake and champagne (purchased for our engagement) and the champagne never arrived.
We seemed information and booked an excursion with the pre established conversations we've had with the planners, only to realize it's nothing like what we were expecting or agreed upon. Then, employees from vacation planners acted as if we were not important enough for our issues; we appeared at the front desk to only find the woman there not even looking at us as we were speaking and another employee continuing to interrupt and stating "No, that's incorrect." Or Saying "that didn't happen." What kind of disrespectful and terrible experience that was.
Being VIP- Legendary members for almost half a decade now, I've never ever experienced such a terrible experiences. We were appalled and as I am having a wedding of over 100 guests, I am highly discrediting everything I've heard positive about this resort location and will not have my wedding at such a venue; I could only imagine what my 100 guests would say or think about the service and an extension of MY wedding experience. Absolutely not.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras