The service at HRRM was excellent. It started with Victor who took us to our room and explained everything and then came back to move us (our request) to another room. He made the move extremely easy and made came to get our bags when we checked out. Victor made arrangements with us a few days before check out to make sure we had our bags taken care of at check out and then came in early to personally take care of us. Marcela and Rosie in PR are the best. They made sure our room was great and took care of more than we asked for. Jessica Serrano is absolutely the best. She took us to book our spa, explained our credits and constantly checked in with us. She called the room one afternoon just to make sure we were taken care of. It was a great experience.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
- Reservation Options:
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras