I Must say that I was concerned about the mixed reviews this place has gotten but I was more than pleased with my visit. We stayed on the heaven side and I would recommend that side to all adults. The pools were spotless , service is amazing! Every employee was friendly and helpful! Maria and Roberto by the pool were awesome, always available to get a drink even if it was just water. Edwin at Ciao was awesome we really enjoyed talking with him both for breakfast and lunch. Raul at Toro a real gentleman. Also Marco and Jose at Ciao were great!
We upgraded our room to get a roof top deck, worth every penny to us, sat there every evening with a glass of wine.
My husband snorkeled every dAy and was quite surprised at the variety of fish. We have no complaints, it exceeded our expectations.
The food was always fresh and presented in a lovely manner.
If I had one suggestion it would be to have more umbrellas by the pool as the sun there is really strong, but I would highly recommend this resort to anyone. I can not speak for the hacienda side as I did not go there.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras