This hotel was lovely!!! Loved everything about it! Found was great, staff was friendly and very helpful except for the hostess at Pizzaretto, I don't remember her name but she was very rude besides. Frida has great food and service so does Zen. Loved the man made beach, we went to Barcelo for parasailing and their beach was not as pretty as the one at hard rock, my kids complained that they wanted the waves but after going to Barcelo they decided they liked the beach at Hard Rock a lot better!
Didn't like the hot tub in the room, I think since it's the family side of the hotel maybe put bigger beds and take the hot tub out - that's more for the heaven adults side, but other than that I would recommended Hard Rock
We had a great vacation!!!!More