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Omni Puerto Aventuras Beach Resort
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Reviews (607)
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292 - 297 of 607 reviews
Reviewed 8 February 2013

Still no beach renovations, bummer, don't be tricked that you will have a place to sit on the beach, there is very little left. Beach front bar is about to be washed away. Wish they would do renovations cause hotel and staff are great.

  • Stayed: January 2013, travelled as a couple
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1  Thank jpsmith1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALBFER, Manager at Omni Puerto Aventuras Beach Resort, responded to this reviewResponded 13 March 2013

Dear Guest:

Thank you very much for being our frequent guest.

The erosion of the beach its a natural effect which is definitely causing some reduction in our beach areas. However and together with the local authorities, we are working on a plan to help to reduce the effects of this particulary situation.

We fully understan your worries, and please be sure that this is also a number 1 priority at OMNI Puerto Aventuras. We hope to show improvements very soon.

My best regards,

Daniel Mazzini
Hospitality Manager
OMNI Puerto Aventuras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2013

We spent a week at the Omni just last week. We found the room to be large and clean, enjoyed breakfast daily in the restaurant (the service was superb),and greatly enjoyed the resort and the area. There is nice access to other restaurants and shops 100 feet out of the front door and the variety was enjoyable but we had dinner at the Omni on our last night and found the meal to be superior to any other that we experienced - so worth a little extra money. The wait staff at the restaurant is friendly, helpful, and very accomodating.
We found the beach to be adequate but not large due to erosion. None the less, we never had a problem finding a chair in the shade of one of the thatched roofs. Swimming and snorkeling are enjoyable and immediately accessible directly from the hotel beach. We concurr with other reports that the prime rooms are on the third floor, sea side; which we were able to upgrade to for a modest fee. There are bigger, more luxurious resorts on the Riviera Maya but we found the Omni to be comfortable, quiet, and a pleasure to visit.

Room Tip: Seaside and third floor provide the best view.
  • Stayed: January 2013, travelled as a couple
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3  Thank Gregg1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALBFER, Manager at Omni Puerto Aventuras Beach Resort, responded to this reviewResponded 13 March 2013

Dear Guest:

Thank you for taking your time to write such a positive review. This kind of comments help us to encourague our team, and to raise our servicie standars. I am glad that you have enjoyed our Resort attractive location and comfort

It will be a privilege for OMNI Puerto Aventuras to become you home away from home and to
welcome you back on many future occasions.

My best regards,

Daniel Mazzini
Hospitality Manager
OMNI Puerto Aventuras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2013

I live in Pto Aventuras and pay $1000 usd every year for a 6 month membership in the Omni Beach Club. No more. The beach is just about nonexistent . Every year the Omni makes promises that they are going to do something about beach restoration but it never happens. The menus in the dining room and beach bar have not changed in 6 yrs. prices are so high that after the 25%discount on food and drinks they are still higher than all other places in PA. With all the warnings about the dangers of sun exposure, the Omni does not have one single umbrella in the pool area. Only 5 or 6 rickety palapas remain on the "beach". Just like on a cruise ship, hotel guests put a towel on a chair at sunup and never use the chair they have "saved". No more beach club for us. They don't care if those of us who live here are happy or not.

  • Stayed: January 2013, travelled with friends
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3  Thank Judith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

We recently stayed here on our honeymoon and had an excellent time! The staff is VERY friendly and the rooms are huge. Make sure to get a room with a beach view as it is stunning and very quiet. Each room comes with a balcony and a hammock, so if you can get a 3rd floor beach view room, do it! The hotel is very small which is perfect if you are looking to get away and not deal with overcrowded resorts in Cancun. It's also right next to the marina where there are tons of shopping and restaurant options. The hotel will also deliver breakfast right to your room every morning at no additional charge (just tip the delivery person). All you have to do is ask! The only thing that could really be upgraded are the mattresses (could be a bit softer, but I don't like firm mattresses). If you like the beach, it is steps away from pool on both sides and there is great snorkeling directly in front of the hotel too.

Special thanks to the hotel manager Daniel, the bartender Miguel, and the Xenote restaurant staff for helping to make our stay memorable!

Room Tip: Get a room on the 3rd floor with a beach view if possible. Better views and quieter.
  • Stayed: January 2013, travelled as a couple
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2  Thank Brad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2013

The resort manager is excellent, and leads a staff that is dedicated to ensuring that the expectations of guests are met and surpassed! Upon arriving in Cancun and discovering that our luggage was lost, misplaced or had plans of its own... family of six, a wife that is anxious about flying, not the best start to a vacation. I called the hotel to inform them that our arrival time is delayed due to lost luggage and all that entails, filing forms, etc. When we arrived at the resort we were greeted by smiling faces and an welcoming environment. We were led to the front desk and introduced to the manager who greeted us with warm wet towels, refreshments for the kids, and for mom and dad shots of tequila and ice cold cervesas. Stress level now in remission. Our luggage arrived the following morning. The manager helped us arranged for activities that made this vacation fun filled and memorable. We know consider the manager and staff extended family.

Room Tip: beach view
  • Stayed: December 2012, travelled with family
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2  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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