We stayed at this hotel for six nights during our honeymoon. The rooms are not up to standard with other Omni hotels I've been to in the US and Canada. We were told by the front desk staff that all rooms are the same and the price is the same for every room. The rooms are not the same. We spent one night in a room on the second floor, we had two double beds, the safe did not work and the smoke alarm went off a few times during the night.
The second night, we were moved to a first floor room that had a large patio, hot tube, and hammock. Room 105 was much better than our first room on the second floor. However, other than exchanging your beach towels at night, and normal room cleaning, there was never turn down service.
The beach is great with clean sand and warm water. We snorkeled from the beach and saw a good number of fish. Service from the bar, while at the beach, was great.
The food at the hotel is very good and was worth the extra money to us. Waiter service was very good as well, especially for dinner.
This hotel is in a great location for taking day trips around Mexico or out of the Marina. We enjoyed the half day Catamaya catamaran snorkel tour, rio secreto, and taking a taxi to Playa Del Carmen one night and Akumal for a day.
Other things I did not like about the hotel:
-number of kids at the pool
-not enough shade by the pool
-cleanliness of rooms, pool and pool chairs
-no gift shop
-gym cost extra
-it was difficult to schedule excursions as the office was often closed
-staff was not helpful answering questions
-we felt they were not honest with us during checkout but were quick to negotiate a settlement.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, Hotels.com, TripOnline SA, Cancelon, Evoline ltd, getaroom.com and 5viajes2012 S.L. so you can book your Omni Puerto Aventuras Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Omni Puerto Aventuras Hotel Beach Puerto Aventuras
- Omni Hotel Puerto Aventuras
- Puerto Aventuras Omni
- Omni Puerto Aventuras Beach Resort Riviera Maya, Mexico