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“Wonderfu Stay at the Omni Puerto Aventuras”

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Omni Puerto Aventuras Beach Resort
Ranked #13 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
St. Louis
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wonderfu Stay at the Omni Puerto Aventuras”
Reviewed 12 June 2014

There are a lot of things to like about this property and the entire experience here. The rooms are reasonably spacious and nicely appointed. We had the ocean view room and the view was spectacular. Spent hours in the hammock on the balcony of the room. The balcony also had a hot tub, but we didn’t use it. I loved the shower.. had a sliding glass door that opened to a part of the balcony where a shade could be drawn. We had an issue with the air conditioner in the room on the first night. Wasn’t cooling all that well and then it started to leak from the ceiling. The next day a very well-intended maintenance guy attempted to fix it, but the dripping just got worse. We were moved to a room next door and all was well.

The grounds, pool area and beach are spectacular. The beach area is relatively small and is protected from surf by a series of rock barriers. However, beyond those rock barriers there was some pretty decent snorkeling. Saw lots of fish, coral structures, ect. and the farther out you swim, the greater the visibility. One word of caution… Be careful where you step. Saw quite a few sea urchins is a few spots and also saw some decent-sized manta rays on several occasions.

The pool and beach areas were remarkably un-crowded. While at times service for drinks and food was a bit spotty, it was never really an issue. The staff was very friendly. It definitely helps to habla some Espanol, as some of the staff habla poquito Englese.

I suppose what I liked best is that this was a good place to just relax and enjoy the beautiful surroundings. I would definitely consider coming back again.

Room Tip: You DEFINITELY want beach side.
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  • Stayed June 2014, travelled with family
    • Value
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Review collected in partnership with this hotel

Helpful?
3 Thank StarwoodOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

We were just there for our honeymoon. It was a slow time for the resort, so it was nice and quiet. Some of the employees seemed to be taking it easy too. There were many excellent ones, but some were average at best. It would have been nice to have a little more full continential breakfast other than a fruit plate and coffee.
The views and the privacy of the property though were fantastic.

Room Tip: Ask for a room that overlooks the ocean.
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  • Stayed May 2014, travelled as a couple
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Review collected in partnership with this hotel

Helpful?
2 Thank Lucky V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 June 2014 via mobile

Superb relaxing hotel. Only 15 mins away from the hustle and hustle of Playa Del Carmen but a world away in terms of chilled out grown up atmosphere. In site food is so so, but lots of restaurants round the harbour - but non compares to little Arbolitos next to the flyover on the turn off to the Omni!!!

Stayed May 2014, travelled with friends
Helpful?
Thank Spag B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol M, Gerente at Omni Puerto Aventuras Beach Resort, responded to this review, 11 June 2014
Thank you so much for visiting us! We look forward to making your next Omni stay experience even better!
Warmly,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 May 2014

We stayed at the Omni in Puerto Aventuras over the Memorial day weekend. It was very pleasant and quiet. Having a car was nice though to get out of the area. After 9 everything in Puerto Aventuras pretty much shuts down. ( And be aware you can't buy alcohol after 9 in any stores, but as long as you're prepared for this its not a big deal. ) The beach is very nice but don't expect a lot of sand. Its not a problem though because the beach is not crowded at all. The water is beautiful and we didn't see a single mosquito while at the hotel. They have a nice continental breakfast for free in the morning with beautiful fruits, coffee, and pastries. All the drinks and bar food was reasonably priced. The music around the hotel was pretty horrible but that is an easy fix. The rooms were very clean and comfortable and the pool was beautiful. There is a reef right off the beach which you can easily do some snorkeling. Walking around one day we were astounded to find a big dolphin area right around the hotel which was really cool. Its not far from Tulum and all the cenotes if you have a car with you.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
3 Thank 149kristens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol M, Gerente at Omni Puerto Aventuras Beach Resort, responded to this review, 11 June 2014
Hola Kristens ,
Thank you for your comments. We definitely use the feedback to improve. We are so thankful that you had a peaceful and pleasant stay at OMNI.
We hope to see you very soon !
Sincelery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

We spent the April school vacation at the Omni, and enjoyed a real getaway. We had an ocean view room, which we'd recommend, as the rooms on other side of the Omni face a number of restaurant and bars, which can be loud into the night. The staff is very helpful and we enjoyed the food at the restaurant. The snorkeling off the hotel's beach was much better than expected especially early in the morning, although it is very shallow. Highly recommended. We look forward to returning and exploring Tulum and more of the Mayan ruins.

  • Stayed April 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank drvmycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol M, Gerente at Omni Puerto Aventuras Beach Resort, responded to this review, 11 June 2014
Dear Drymycar,
Your kind review brings us such joy. Thank you for sharing your thoughts about your experience with us.
We look forward to serving you on your next visit to Omni Puerto Aventuras.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 May 2014

I was impressed with our stay at the Omni PA. It is a very clean and low key type of property. The service is excellent across the board. The meals at the hotel property while on the expensive side are very very good.
The property is within a gated/secure area which provides peace of mind especially at night.
The Omni is not a mega resort type of property therefore is suitable for families with young kids and older folks (retired like us) as well. I don't think it fits well for families with rambunctious teenagers. Property immediately next to a dolphinarium, restaurants, bars, mini-market, walking distance across the careterra to the Chedraui (supermarket).
Only downside I can think of is that the hotel's beach area is quite limited. In fact on the beach I only counted six (6) palapas therefore if you are going to want shade in the afternoons you had better get up early and reserve your spot. Pool bar on the beach however they ONLY have happy hour for one (1) hour, from Noon to 1:PM. Go figure! Lobby bar does have happy hour from 6:pm to 9:pm.
Also be advised room service only available until 10:pm (best of my recollection).
If you are driving a rental car there is free parking on the property. Again, gated community, very secure, especially at night.
I would definitely go back for another stay now knowing which section of the building is preferable and its limitations (smallish beach area).

Room Tip: Our package included a "garden view" room but there was no garden to view, rather a side s...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Nicholas069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 April 2014

My husband and I chose to stay here to celebrate our anniversary. First off, booking through trip advisor was smooth and the half board inclusive deal was perfect. Full Breakfast every morning, and one other meal, which gave us the opportunity to explore other restaurants in the area. There are many very close to this hotel. We had an ocean view room which had an absolutely beautiful view to wake up to every morning, and relax to see throughout the day. The hotel staff are very nice, and though our Spanish was very sub par, they were very patient with us and able to communicate well with us. Jorge (lobby associate) was extremely helpful all week with helping us find things and book reservations in other places. Rooms were very clean and nice, and the staff come throughout the day to change the bedding setup, and offer more coffee. It was my first time snorkeling, and because the beach there is pretty shallow, you can go pretty far out snorkeling to see the fish. Besides the restaurant (Do not miss breakfast- we enjoyed it the best), there's a jacuzzi bar, a few different pools, gym, spa and a dive shop right in the premises. We enjoyed the Mexican cuisine at the restaurant, and the drinks at the lobby bar and jacuzzi bar. We were surprised at the number of families with younger children there with it being a smaller hotel, but they were no bother. I definitely recommend the ocean view room just for the view, though it didn't really seem very loud in the area at very late hours despite the bar closer to the town side of the resort. I definitely would recommend coming to Puerto Aventuras and staying here if you want a relaxing yet still fun enjoyable time, without all the riff raff that can come with Cancun. Great for couples!

Room Tip: The ocean view rooms were absolutely wonderful! The view is beautiful! We were on the top (3rd) floo...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol M, Gerente at Omni Puerto Aventuras Beach Resort, responded to this review, 11 June 2014
Dear Anita ,
Thank you so much for sharing such a wonderful experience with us! We are so proud of our team for providing such outstanding service! We look forward to serving you in the future!
Sincelery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Puerto Aventuras Beach Resort

Property: Omni Puerto Aventuras Beach Resort
Address: Km 269.5 Carretera Chetumal-Puerto Juarez, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Omni Puerto Aventuras Beach Resort 3.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Omni Puerto Aventuras Hotel Beach Puerto Aventuras
Omni Hotel Puerto Aventuras
Puerto Aventuras Omni
Omni Puerto Aventuras Beach Resort Riviera Maya, Mexico

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