I would like to commend the staff at Omni and truly thank them for a wonderful vacation. Specifically the front desk staff were exceptional in every way consistently going above and beyond. Initially as we were driving to the resort we were concerned that the other hotels and their entrances looked so grand and as we got closer to puerto aventuras the entrances looked less welcoming. Also we were hesitant because of the language barrier. All of these concerns were quickly abolished by the time we reached our room. Not only did we have a wonderfullarge room & view, but the employees could not have been more hospitable and welcoming. Every employee from the bell boy, front desk, maintenance and the wait staff was absolutely professional. One concern we had was on Sunday October 11th, 2009 a fitness video was being recorded in the pool area which did hinder our activities for our last day in puerto aventuras but the staff tried to not let it effect guests and were very accomodating. Luckily I had enough positive experiences to not let this affect my judgement on the resort itself. I have been broadcasting to friends and family all week about how amazing this location is and my husband and I agree that this will likely become a regular vacation.
Overall the room we stayed in was large, spacious and welcoming with a beautiful view, large shower, large balcony with a hammock and a jacuzzi tub (yes on the balcony). The room also had a large flat screen television with a DVD player and DVDs were available to be rented from the front desk. Breakfast (if ordered by room service-also note that the sweet rolls and pastries are amazing) was also put into a little door int eh wall (like when the milkman delivered the milk). We found this a nice feature as it did not require us to get up early to let the waiter in the room.
One thing to note is that this resort is only 3 floors but it does not have an elevator. (for us no big deal but worth mentioning for others)
The location is by a marina and right in the middle of a nice market area with restaurants and active dolphins as well. A tour guide is on site to arrange for bus trips and let you know about soem of the sites but we would advise you to try to book some in advance online and save some money. All I can say is we will DEFINITELY be returning to this location and are looking forward to it.
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- Also Known As:
- Omni Puerto Aventuras Hotel Beach Puerto Aventuras
- Omni Hotel Puerto Aventuras
- Puerto Aventuras Omni
- Omni Puerto Aventuras Beach Resort Riviera Maya, Mexico