We just returned... nov 27-dec 2nd... BOTTOM LINE- a cluster F----. emailed at least 5 ppl 3 days before going because we heard it was not ready and got answers all over the place... no one knew anything.
1- they never told us the place was not ready
2- got to Hard Rock Heaven - NO ROOMS. of the 5 buildings, only 1 1/2 were partially ready.. rest are under total construction. finally got a room after 6 hrs waiting on other side-
3- construction was going on a 8am... so be ready not to sleep in.
4- Workers are great- as always.. not their fault.
5- Management just listened and said- sorry, but not going to do anything for your trouble.
1st and last time to Hard Rock. Been to Palace resorts for 12 yrs- no comparisonMore
- Free Wifi
- Free Parking