Worst experience ever,
My husband and I booked last year for our honeymoon in the same hotel but was Aventura Palace. Amazing from stuff to food and tours. we had a good deal and we didn t have to pay for our tours. But this time was from jan 5th to 12th worst worst ever (only the stuff at the Market buffet they were amazing). We thought since they changed the name going from Aventura to Hardrock, everything will be more than amazing butttt nooooooooooo terrible service room only once in the day, very crowded and noisy. Our agent told us that we will get a room in adult area not even it was at family side. the worst was the renovation too noisy to sleep and hear people working all night.what can I say more than this we do not want to go back to this hotel finitoooo. wast of money, we had to pay for all our tours, the free gift was Spa. Last year we had 8000 credits from hotel we enjoyed to pick whatever we wanted for tours Chichen itza, tulum and so on romantic dinner was free also.
anyways, mexico very worth to go back but not anymore to the same hotel.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, LoveHolidays, Prestigia, TravelUp, HotelsClick, Booking.com and Southall Travel so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico