Our visit to the Aventura got off to a bad start. We requested a 3rd floor room, king bed, north end and were offered a 1st floor, double queen in the most southern building. We were told that there were several large corporate groups that had blocked off sections of the resort for the week. (We had booked this trip several months before). The best we could get was a second floor, double queen in the middle. On the third day we were there we were given a 2nd floor, king bed in the north end. Unfortunately, this room smelled very musty. When we mentioned this, they sent a maid with a spray bottle of Chembreeze. This helped. We took the bottle and used it for the rest of our stay. This made the smell tolerable.
The only other complaint we had was the noise in the corridors at night. When people talk in the halls it seems to amplify the noise. Groups come back for the night and loudly say goodnight in the hall in front of their rooms. It sounds like these people are yelling in your room.
This was our 3rd stay at the Adventura. The food has always been good, but it was even better this year, especially at the Italian and Japanese restaurants. They have added some Chilean, and Argentinian wines that are really good.
The staff is, as always ,top notch. Everybody is so friendly and helpful. Even with our room problems, the front desk did all they could to meet our wishes.
For the golfers. There is a nine hole golf course at Puerto Aventuras. The Aventura does not have an affiliation with this course so nobody will even admit that it exists. It is only an $8 cab ride to south. This course does not have much play. My wife and I played 18 holes in 3 hours without seeing another golfer until a single caught up to us on 16. The rental clubs are Adams. The condition of the course is OK. The greens are a good speed and will hold any kind of shot. The course is fairly wide open but the ball runs into trouble down the edges. It's also bad news if you hit through the doglegs. This course is not that fancy, but it is enjoyable to play and it is less than 50% the cost of the Playacar or Moon.
The Aventura is going to have families stay in the south end in April. We commented to management (and anyone else who would listen) that we will not be back if this resort is not adults only. We will be monitoring this website to see how this change turns out.
It also seems that there is strong push to accommodate corporate groups.
Our main attraction to the Aventura is the peace and tranquillity of this beautiful place. The addition of families and corporate group does not suit the flavour of this resort.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
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- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico