We stayed at ASP from 7 to 14 July 09. This was our first visit to ASP after two trips to Sun Palace (and a 3rd when we left here). It would be almost impossible to write this review just on ASP since you have access to both so ACP will also be covered some. Before I get in to specifics, a word of warning about travel. Avoid US Airways if possible! They cancelled 4 flights on us (3 down, 1 back), changed departure times once and never notified us of any of the changes. The plane broke down sitting at the gate on the way back (power generator, no A/C for anybody already on board until ground power was provided). Helpful customer service is almost non-existent and the flight crew on the return flight was down right rude to passengers.
Rant over. Except for the US Airways part, this was a great trip, starting at the airport. Took about 47 minutes to get through immigration, collect our luggage, go through customs, use the facilities and get out of the airport. No ladies handing out the Cancun Tips book and maps this time but there are racks of both on either side of the exit doors. We used the Palace Resorts provided transportation from Traffic. They are easy to find – right outside the exit doors to the right in red shirts. Guess it was because no one else was going to ASP, they put us in a Grey Line car (Toyota Camry) and off we went. Drive took about an hour. Less than 2.5 hours after they opened the door of the plane we were in our room and had all our tours scheduled. The usual champagne, flower and cold scented towel at check in.
We were in the Clarin building, 3rd floor, room 3527. Nice view from the balcony which had a small table, two chairs and a hammock. Unfortunately our side of the building had afternoon direct sun and since we were usually on a tour or out and about in the morning and in the room in the late afternoon the hammock didn’t get much use. Real comfortable the little I was in it.
Occupancy when we checked in was around 30% and might have gone up to around 60% or so over the weekend. Occupancy on the south / family side (ACP) looked to be even lower. Even at that, what used to be the north side (now ASP) is no longer really the “quite” side. The entertainment staff has speakers set up around the pool and swim-up bar area and they try to get people to participate in their activities throughout the day. Even with the low occupancy the ASP pool area was always busy in the afternoons, if not actually crowded, but the lagoon was quite and not too many people most of the time.
All of the shows and night time entertainment were on the ACP side of the resort. Highly recommend the magic show and the samba show. Between the lobby to lobby bus, the golf carts and walking it was not much problem getting from one side to the other. We walked from side to side in front of the convention center, along the lagoon area and between the buildings. They had a temporary fence set up between the two sides around the plaza area and the lagoons but the gate was always open when we used it. Only saw security there a couple times. This might have been due to the low occupancy. Didn’t see any families on the adult side while we were there, except for Mexicana night on the plaza, and there were lots of kids from stroller age to early teenager around the south pools, in the ACP restaurants and at the shows. Can see where if they don’t change things and as occupancy increases there could be some issues but there were no problems during our trip.
If you are taking a cart or the bus (and it isn’t crowded) between the lobbies around 5 or 6 PM, ask the driver to take you by the monkeys. A colony that used to live in the jungle in front of the convention center before the last hurricane started coming back a few months ago. It was interesting to see them swinging through the trees and every once in a while one will run across the road. They said a black jaguar had been seen around there also.
While we were there the cross current pool at ASP and Ventana’s and the Q Bar at ACP were all closed for remodeling. Ventana’s menu was available at Mundaca but it was not offered to us when we went.
Food and service were adequate to exceptional, ate at all the restaurants that were open at least once. Breakfast buffet at MoMo No Hana’s and lunch buffet at El Greco were both good. Both had lots of choices, fresh food and good service. The snack bar around the pool was alright; some days they had a grill set up, some days they did not. Best food and best service would have to be between MoMo No Hana’s and La Hacienda although MoMo’s would be the only ASP / ACP restaurant I would put in the same category as Sun Palace in regards to service. Worst meal we ever had in Mexico, on or off resort, has to go to Mundaca. Neither my wife nor I could even eat more than a couple bites of our steaks and I’ll usually eat almost anything. They brought 3 different meals to a little girl sitting next to us before she would eat. Other people said they enjoyed it. Service at La Trattoria started off very good then a party of 12 or 14 came in about the time we got our entrees and after that we had no more beverage service and it took almost half an hour from ordering our dessert to it getting to the table. Room service had a bigger menu, both regular and late night, than our last Palace visit and delivery only took about half an hour. Not bad considering the distance it had to travel. Drinks were good and plentiful. Stop by the Cove lobby bar at night and see Alvaro, he makes some great shots!
The spa was great. Had never done that before but the hydrotherapy, massage, manicure and pedicure were very relaxing. The wife had a seaweed wrap and new age facial the day before and enjoyed both. Highly recommend the spa at least once, just for the experience if nothing else.
We also did a few tours. Coba was OK even if it did rain the whole time we were there. The Tulum Express was very good but I would probably do the Tulum / Xpu-Ha all day tour if we go back. Expect a stop for shopping on both. If you get in to logistics, Food Network or things like that – do the kitchen tour. Very informative, behind the scenes look at how everything works, how the food is handled and prepared, the staff you never see but who keep the place running, house keeping, sanitation, etc. It’s about an hour and a half on Tuesday’s and Friday’s. Well worth the time.
Overall ASP is a really nice resort but a few too many steps and a little too much walking for my bad knees. I did miss a sandy beach but liked being able to swim in the sea water lagoon without getting pounded by the Cancun waves. There are other places we want to go but we’ll be back to Aventura on one of our trips!
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
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- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico