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“UNFORGETTABLE!!!” 5 of 5 bubbles
Review of Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Ranked #1 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersGold level
Torino, Italia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“UNFORGETTABLE!!!”
5 of 5 bubbles Reviewed 17 October 2009

The best vacation i have ever had in my life!!! Great place, lovely staff!!!
I will come back as soon as i can!
Thanks to everybody!!!
Lots of love

  • Stayed September 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Emanuela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,056 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (818)
Date | Rating
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cheshire, England
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 October 2009

I have just returned from my honeymoon at the AS. I also spent one week in the Moon palace but this was my favourite out of the two. There were very few english here - mostly Americans but it was nice to be of the minority for a change. here we go then... We travelled with thomas Cook from manchester. Premium class was brilliant going - speedy checkin, fab air stewards and cases off quickly. We had a wait at the airport before leaving for the hotel as there were 2 guests missing. We had a slight problem with check in as they had no booking for us, but i think it was a genuine error. they sent us off for some drinks and food and withing 15minutes our room was ready. Golf buggy took us over. the honeymoon fruit and sparkling wine wasnt in the room on arrival but while we were having dinner that night it was put in along with flower petals round the bath. Room - lovely, brill jacuzzi, mini bar filled daily, optics great, clean and tidy and maid was brill. turn down service did come quite ealry but if you asked them to come back they did so about 8-9(Moon palace didn't bother!)
Food - buffet breakfast - omlette bar, pancakes, waffles, toast, smoothies, eggs etc etc - plenty of choice...sausagesd more like hot dogs than english sausage LOL
Lunch - Buffet or pool snack bar again plenty of choice and for the week we were there the buffet was very varied!
Evening meals - where to start...we had a Fantastic honeymoon meal in the mexican - the steak was amazing and we even met the chef as he came to say thanks for the compliments. The steak house and italian were also wonderful and i wish i had stayed for 2 weeks to go to them all twice. Oriental was lovely too - lots of choice. We never tried the Californian or the seafood as we went to the steak house again, had room service and also another Mexican. the service in all the restaurants was the class of a nice restuarant at home - they make you feel special and are very very polite. nothing is too much trouble.
The Animacion Team are great - they are there to give you a good time, you don't have to join in!! lots of activites to choose from and again more than at the Moon palace.
Ok the beach - there isn't a sandy beach with waves, but the lagoons are lovely - lots of fish that come in from the ocean. Highly recommend the one hour snorkel trip with the guys from the animacion team.

There was a gym but hey i was on holiday :), i never visited the spa and i never did any of the tennis or climbing etc.
We took a taxi to Playe del carmen which is like the Riviera Maya equivalent of Cancun, $16 or thereabouts each way so not bad. Recommend the bus from the hotel to Playacar palace - you can shop in p.d.carmen and then go back to the hotel for lunch and drinks and the pool. Also has a lovely beach. is about 10-15 minutes away!!

I just cannot understand what people have had to complain about - i actually went being very nervous of this hotel and in reality it was the Moon palace that disappointed after being spoilt for a week here first!!
Would love to return!!

  • Stayed September 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank juliecav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Youngstown, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 14 October 2009

Just got back from Aventura Spa Palace. We have done a number of all-inclusive resort vacations and this was the best by far that we have went to. The service was excellent, the food was great, the accomodations for us were perfect, and the activities were fun. In fact we were having so much fun meeting and talking to new couples at the pool bar that we really didn't need to leave the resort. The resort is very large so at first we were a little intimidated finding our way around, but once we did we found it was easy to find everything and not really that far to walk. Definitely take the snorkling tour in the lagoon before you pay for a tour off of the resort. Everything in the lagoon is the same you will see on any paid for expedition. Even though tipping is included in the package we found that the service we were getting was so excellent that we didn't mind tipping at all (and it was very appreciated by the staff). We will definitely be going back to this resort.

  • Stayed October 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Dana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 13 October 2009

We have a wonderful time at this hotel, everything about it was great! the pool is beautiful and the food excellent! We ordered room service and it to was fast and excellent! the hotel is huge and provides a lot to do whether you relax or enjoy activities! I would definitely stay at this hotel again!

  • Stayed March 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank susie5180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, OR
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 October 2009

My husband and I went to ASP for our honeymoon at the end of August. We can't say enough great things about our trip and about the service we received. We were concierge level, which we would recommend highly. Our room was perfect, pristine, had a beautiful view. We could order room service anytime, but the best part with concierge was that we could order from restaurants in the evening, so sushi and bottles of wine were things we regularly ordered. When we left our room, we arrived to it cleaned and straightened, and smelling amazing. Even though it wasn't busy, service and selection at each restaurant was awesome, and we really don't have any complaints. At the pool we were well taken care of, as a server seemed to check in often, not leaving our glasses empty. We visited another Palace resort in Cozumel, and it was nice, but didn't hold a candle to ASP. We are very happy with our stay, and can't wait to go back.

We didn't love the TimeShare conversations--it starts very low pressure, but then they bring in the big guns and it is no fun. That would be my only complaint, but that is to be expected for a TimeShare presentation. We did get a couples massage out of the deal and it was the best massage I have ever had!

  • Stayed August 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gecarnahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 October 2009

My husband and I spent 6 days here over Christmas and had the most attentive service, great meals, wonderful drinks and overall phenomenal vacation! We choose the Palace based on previous Tripadvisor reviews and were definitely not mislead. From the smooth check-in process to the nightly turn-down service, everything was spot on. We have since recommended this and other Palace resorts to friends. We are hoping to visit again this winter for a much needed relaxing vacation!

  • Stayed December 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mklarson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaCrosse, WI
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 October 2009

We had read the reviews on Trip Advisor about the hotel so I wasn't sure what to expect. We arrived and were very much welcomed. We ended up on the North side which ended up being good because it was very quiet. We had a good view and our room was fine. We didn't really have any complaints. The first night we ordered room service because we didn't feel like our dress would fit any of the restaurants but after spending the week, I think it would have been fine. We ended up eating breakfast and lunch at the buffet places because they were fast, convenient and had lots of variety. We checked out a number of the restaurants in the evening. I enjoyed all of them but definitely enjoyed the Japanese restaurant. The Mayan coffee was GREAT! Know that you can order it with decaf coffee incase you aren't able to have caffeine in the evening. It was a good show and tastes great as well. Staff was always very friendly and did not expect tips. We learned on one of our tours that the resort employs the locals but buses them in from their village. We thought that was great because people can make a decent wage but still live at home. We would love to go back and hope to in the future.

  • Stayed March 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank EkoLaCrosseWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Property: Heaven at the Hard Rock Hotel Riviera Maya
Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Official Description (provided by the hotel):
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico

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