I visited the Aventura Spa/Cove Palace October 25 through November 2, 2009. My family and I have visited this hotel a combined 10 times. The resort looks great. Remodeled lobbies, new paint (a bit bright for my taste, but pretty never-the-less), new xeri-scaping (zero scaping) and the new concierge level are just a few of the upgrades. The beef is better than it has ever been with the hotel buying USDA Prime. The desserts and breads have never been better.
The biggest problem we had was the lack of follow-up on requests. It was my sister's birthday and I (and separately, her daughter) requested a cake be sent to the room ON her actual birthday. It was not sent until an inquiry was made the following day. Also, the staff and management allow policies and procedures to manage their decisions rather than they MANAGING the p&p's. This is extremely frustrating. Many requests to speak to the General Manager were re-buffed, because the staff had to go through the chain of command. The problem was there was no resolution at any level, except the when I finally spoke to the GM.
Don't get me wrong, I love this place and will continue staying and recommending it to family and friends. It's kind of like having kids that disappoint you. You are disappointed in their behavior, but you love them regardless.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
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- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico