We just returned from a week stay at the El Dorado Seaside. I have to say this was our 7th year in a row that we have visited the Cancun/Cozumel/Riviera Maya area and our first visit to an adult's only resort. That being said, I can not compare this resort to any resort that we have experienced so far. You can not compare a family resort to an adult's only.
We arrived early so we were unable to check-in to our room, but being experienced travelers we always pack beach clothes in our carry-on baggage or wear them under our clothes so that this is not a problem. We were greeted with smiles and taken to an invidual check-in desk (rather than the traditional reception desk). It made check-in very personal and was a nice touch after a long day of travel. You don't wear wrist bands at this place (which was nice) and we were sent on our way to explore until 3:00. We didn't make it very far when we found a lone beach bed and decided to lie down. We both fell asleep and an hour and a half later we woke up already feeling relaxed and refreshed! We headed back to to the lobby to check in and were pleased to hear we were going to be in a beachfront suite. I'm not sure if it was because we mentioned our anniversary, but I have to say being that close to the beach was like upgrading for us!
Our room was located in block 28 which is near the far end of the resort. It only takes about 7 minutes to get from there to the lobby so it is not a very large resort by any means. We are used to walking miles per day to get from our room to the restaurants to the lobby and the beach. The only miles you will put on here will be because you CHOSE to! The room was cool, clean and beautiful. The drapes around the bed and jacuzzi are a really nice touch. The closets are large, but only a tall top shelf. We have had more shelving in other resorts. There were only 6-7 hangars so bring extra hangars if you plan to hang all of your dinner clothes. There are 4 small drawers in the big entertainment center in the room that you can store your clothes. That worked fine for us. The bathroom area has a really long counter and full wall mirrror with double sinks. The toilet is in its' own closed stall and the shower stall is closed with a glass door. There is a fridge, room safe, dvd player, flat screen tv, coffee maker and ice bucket in the entertainment center. There is a seating area with a small couch and coffee table. They are very decent sized rooms. Balcony has two chairs and a little table.
The grounds are gorgeous! Well maintained, clean and so green and colorful with flowers. The palm trees are so thick that it almost creates a canopy above all of the walkways and provides great shade on a hot day. There are beds and hammocks scattered everywhere among the trees and the beach. Many private spaces to just be alone in the quiet if you wish.
There are personal conceirges located along the walkways in little buildings. They are there to answer any questions that you might have or help to arrange anything when you are there. Very friendly and outgoing staff. You can find beach towels in these buildings as well as in small bins near the pools.
The service is fantastic. We tried to count how many times that someone would say "hola" to you as you walk around. I would be safe to say that not one worker would pass you without the smiling "hola"! Everyone is so friendly and happy. It creates a really positive place. How can anyone be miserable in a place like this?? We say to those people - "Go home!" At each of the restaurants they ask for your room number and then they check their list for your name. Sometimes the waiters would mention your name as they served you which made you feel like they really were there to make you feel special. The biggest thing that was my husband's favorite - waitresses on the beach! He loved having his beer brought right to his chair. They began to recognize him each day and know what he wanted.
The beach is average. It isn't really something that they can control or change so it isn't fair to mark it down because of it. Half of the beach is walled off by a short stone wall (which you can still see over if you choose to sit on a lounge chair in this area) and you are not allowed to walk or swim in the water there. It's really rocky and probably partly reef. There is still plenty of sand area behind the wall to sit on. The other half of the beach is nice. It isn't powdery white and soft like we have experienced further north, but it isn't really rough like some people say. You can still walk barefoot without a problem and there are plenty of areas to navigate in the water where you aren't stepping on rocks and reefy areas. It's doable. They have daily snorkel tours which I did not do, but I snorkeled on my own around the swimming area. There are a ton of fish so I was impressed, but I am not a very experienced snorkeler so my opinion of great snorkeling could be a snore for others.
Food. Where do I begin with the food?! A+, 5 Star! For starters, there are no reserverations necessary. You can show up to any restaurant during the serving hours and be seated. Not once did we have to wait for a table and at times we were the only ones there with the exception of one or two other tables. The freedom to choose and not be restricted to a timeline is top notch in our eyes. Who wants to be on a schedule on vacation? We tried all of the restaurants for every meal. I tried not to let myself order the same thing more than once except for one breakfast that I really loved at the Vida Garden Grill. I enjoyed every single thing I tried. You are not limited to one thing on the menu. You can chose as little or as much as you want. You can have two entrees if you want. Or three! We were hesitant to try to the Mexican and Asian as we weren't sure how spicey it would be. Not at all. Even if you don't normally like that kind of food you have to give it a try! The worst thing that could happen is that you don't like it and you go somewhere else that you do like. And 24/7 room service included. Nice. We did that on our first and last nights there and it arrived hot and with a smile.
The dress code was somewhat confusing. We dressed according to their guidelines, but each day/night we saw people completely disregarding it and being allowed in and seated anyway. At dinner we saw men in t-shirts and almost everyone (men/women) wearing flip flops. My husband was one of a handful of men wearing closed toed shoes. One man looked as if he was wearing swim trunks to dinner. The guideline for breakfast/lunch was "casual/elegant" but how can you be both? Basically, as long as you are dry you will be seated. Pretty much anything goes. We completely overpacked because we weren't sure what would be accepted. I always say to use your best judgement. We always respect the guidelines because it is the right thing to do.
I have read some of the bad reviews of this place and I wonder if those people even stayed at the same place?! There are two types of people - the ones who see the glass half full and the ones who see the glass half empty. I feel sorry for people who look for things to complain about and then let it ruin their vacation. Lighten up. Take a step back and enjoy the slower pace of vacation. Why be in such a hurry and nit-pick the little things to death?
We would absolutely stay here again - hopefully sooner than later - and will highly recommend this place to our family and friends!
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras