We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing, downright perfect”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Streamwood, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing, downright perfect”
Reviewed 28 October 2013

Let me start by saying that this place has RUINED every vacation I will take after this... Everything was smooth from the second we booked this vacation until we returned to the airport. Can't beat that!

As soon as we arrived at the airport we walked right out to the transfer shuttle where they asked for my name. As soon as it was given they pulled out a file and double checked to ensure they had the proper info, and they did. We were shuttled off to our hotel, it took over an hour as we had 1 stop in Playa Del Carmen first.

Once we did arrive at El Dorado Seaside Suites we were greeted with cool towels and champagne and told not to worry about our bags for the time being. We were quickly ushered into the reception area where we were given the run down of what to expect and how things worked. We were also advised that at no charge we would be upgraded to a beachfront suite. SCORE!

The bellman gave us a ride to our room and brief tour of what was around our room as well. From there it was sheer and utter relaxation! The room was very large, the in room hot tub was a great perk! Lots of room at the double vanity, and the shower was nice. It had an adjustable head that was very nice as I am tall and my girlfriend is short!

Every bar in the place had a great selection of alcohol and beer, on tap and cans. The food was great! We loved Vida Garden and Mia Casa the most and ate there a few times each. Honestly you can not go wrong with any of the restaurants. We did the room service a few times, twice for breakfast and once for lunch. All of their food was of the same quality as the restaurants.

Overall every person that works at this resort will go above and beyond to ensure that you have a great experience. We were at the Guacamayas bar and got hungry after 11 pm when the sandwicherie closed. We asked if there was anything available to eat the the response was "Well... We are supposed to be closed but we can make a quesadilla if you'd like" Just one very small example of what these people will do to take care of you...

While tipping is definitely appreciated I didn't feel that it changed the level of service we got. As in you can tip if you'd like but you will get stellar service no matter what.

There are tons of the cabana beds but we found that to get the exact one we wanted it was best to get out there right at 7 and get our favorite one (near the bar and our room). No matter where you end up you will be happy. There is probably over a mile of beach between the end of the official beach property and the next hotel.

If you want to use a kayak or snorkel they have that for free as well! They even do group outings if you don't want to go it alone.

Overall this place is a can't miss. If you can't relax and enjoy yourself here, then I don't think its possible :)

Room Tip: Honestly there was no construction or anything so I don't think where on the resort you stay wil...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TimmayK18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 19 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

8,115 reviews from our community

Traveller rating
    5,631
    1,581
    520
    229
    154
See reviews for
232
6,419
50
20
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2,331)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Saltash, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 October 2013

What can i say to top the others, nothing, just go and book it we had a fab time from start to finish, stayed in a swim up room and had the time of our lives, we travel every year and i can say that this is the best place for friendly and helpful staff we have ever stayed.we have just got back and the weather was great every day, stop looking at the reviews and go and book it !!!

Room Tip: we had a swim up room and the sun was with us from 8am untill about 5pm 3904 just across from the ba...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tinker123209971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Propietario at El Dorado Sensimar Riviera Maya, responded to this review, 19 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level 5 Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 October 2013

Fantastic resort:

pros:
-excellent service
-clean rooms and facilities
- good choice of restaurant (no buffets but all a la carte)
- great atmosphere
- great location (20 mns away from Playa del Carmen)

cons:
- Safety safes are not electronic and require a key

Room Tip: -Don't see the point of swim-up suites, after all you don't go to the Caribbeans to bath in...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jcsvet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 19 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 October 2013

what truly makes a great hotel is all the staff form the front desk to concierge to the restaurrant & beach staff ,roomserivce ,house keeping The food was fantastic the beach amazing this hotel is AWESOME...!!!!! will be back in 2014

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 19 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Airdrie, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 October 2013

We have just returned from an incredible week at El Dorado Seaside Suites and can honestly say that a week is not long enough at this fantastic hotel - 7 days of sunshine and 31 degrees heat in luxurious grounds, with wonderful food and great, friendly staff.

From the moment we booked with Thomson's in East Kilbride (thanks to Lesley at Thomson's) to the minute we landed back in Manchester everything went perfectly. We had the added bonus of flying on the Thomson Dreamliner, which is a great 'plane - it is huge, with plenty of legroom even in the economy cabin. One piece of advice I would give is to book your seats to ensure that you are sitting together, otherwise seats are allocated at airport check-in with no guarantee that you will be sitting where you would like to.

The transfer from Cancun took about 1 hour 20 minutes and we were welcomed at EDSS with a frozen drink and chilled canapés in the wonderfully air-conditioned Salon Coba. The whole welcoming process was very professional - there was no pressure to upgrade or attend sales pitches, despite what several previous reviewers have said. We were then taken to our room (number 3614) which, despite being a basic junior suite, was excellent - as a number of others have said the bed was huge and the most comfortable I have ever slept in, and the jacuzzi was lovely. Due to the number of palm trees in the grounds the room was slightly dark, but the plus side was watching the birds and squirrels in the palm tree 10 feet from our balcony.

We had room service on the night we arrived and it was excellent, although slightly cool - however, having seen how hard the room service staff work carrying trays of food from the various restaurants to the rooms, it would be churlish to complain.

We ate at several of the restaurants, our favourites being the Italian and Mexican, and had lovely food and great service in every restaurant - also, despite what a number of other reviewers have said, the house wines (which are part of the Gourmet Inclusive deal) were all very good and we did not find any need to order from the wine list. The Mexican night on the beach was also excellent, with a Mariachi band and dancers, and a great place to meet other guests. Breakfast for us was at the Sandwicherie, lunch was either here or at the Beach grill. The pizzas for lunch at the Sandwicherie were excellent but be warned - the burgers are huge and come with a basket of French fries which will leave you unable to swim for at least a couple of hours!

The beach and the snorkelling were excellent - snorkel gear is available free from the water sports booth, as are kayaks. We went parasailing, which costs 41 US dollars each but is well worth the money. If you are going, take a couple of dollars tip for the guys on the boat - I can't think of many places where you can look down on pelicans flying by or watch turtles and sting rays swimming in the ocean below you!

A special mention has to go to the staff at EDSS, who make your stay really special. Our personal concierge, Marcelo, was excellent as was our maid Guadulupe, who produced incredible towel-art sculptures on a daily basis, and Oscar our personal waiter for our private dinner on the beach - thanks to all of you for helping to make our stay so memorable, and thanks also to the lovely and always-smiling Stephani, who made sure we never went thirsty on the beach! Also to all of the grounds staff who work so hard to keep the grounds in pristine condition.

We are hoping to return in the near future and can honestly say that this was the best holiday experience we have ever had. If you have any fears, after reading some of the other reviews, then don't worry - just book, go and enjoy!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Alastair L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 19 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saratoga Springs, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 October 2013

We went to El Dorado Seaside Suites for our honeymoon in the beginning of October, and we had a great experience! The staff was very accommodating, rooms were beautiful, facilities were great, and the food was AMAZING. One week of a honeymoon was simply not enough. We will definitely be visiting again!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tory J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 19 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 October 2013

We stayed here for our first special holiday together for many years and choosing the hotel took a very long time to do so we can only thank our friends and all the contributors to tripadvisor for helping us with our decision.

From the first moment we walked into our room (Block 31) we were delighted with the layout and presentation. Our room was ocean facing on the first floor and extremely private and pretty quiet too (especially at night). The hotel is beautifully maintained and the beach, although narrow is long and lovely. some people had mentioned there being stones along the shore line but we always take swim shoes on holiday as all coastlines can have spiny creatures lurking under the softest of sand!
The coast line around the hotel is well managed and the artificial reefs do a good job of protecting the beach but also provide a brilliant home for fish.

The thing that really stood out for us was the quality of staff at the EDSS. The hotel was 95% full but at no time did we experience delays or see any pressure of service. Alejandra our concierge was superbly helpful and responsive, Jose and Tibu behind the bar were a joy to chat to and always did their utmost to ensure every one was having fun, Guadelupe did an amazing job on our room every day and even tried to help me out with some improvements to my Spanish! then there was Stephani on the beach with her beautiful smile and constant attention and Abraham at the outdoor restaurant. We also had a delightful afternoon at the Naya spa so thanks to Brenda and Aurora.

Many people were happy to spend the whole holiday in the hotel and I can't blame them! But we like to travel around, my biggest tip is not to make too greater use of organised trips, we traveled around on the collectivo, going to Tulum, Coba and Akumal as well as Playa del Carmen and Cozumel for a fraction of the cost of organised trips. Do everything early too, get to the places you want to visit before the crowds and heat, go to the restaurants outside the prime times and if you want the beach you are going to have to join in with everyone else and bagsie you day bed early, think 7 am!

The overall experience was so good we are returning to EDSS in just 5 weeks and will probably be back again in 2014!

Room Tip: ocean frontage suites are quiet most of the time, although during the day there is a boisterous bar...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mimp121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 19 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
22.0 mi away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#59 of 209 in Playa del Carmen
5,390 reviews
0.6 mi away
UNICO 20.87 Hotel Riviera Maya
6.9 mi away
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Show Prices
Show Prices
Show Prices
4.8 mi away
Secrets Akumal Riviera Maya
18.2 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#11 of 209 in Playa del Carmen
15,888 reviews
7.3 mi away
Luxury Bahia Principe Akumal Don Pablo Collection
Show Prices
Show Prices
Show Prices

Been to El Dorado Sensimar Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your El Dorado Sensimar Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing